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Find a Location

Velocity Truck Centers has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Velocity Truck Centers

      9899 W Roosevelt St Tolleson, AZ 85353-9272

    • Velocity Truck Centers

      1230 S Akimel Dr Chandler, AZ 85226-5223

    Business ProfileforVelocity Truck Centers

    Truck Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers heavy duty truck sales, parts, and repair services.

    Business Details

    This is a multi-location business.

    Find a Location

    Velocity Truck Centers has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Velocity Truck Centers

        9899 W Roosevelt St Tolleson, AZ 85353-9272

      • Velocity Truck Centers

        1230 S Akimel Dr Chandler, AZ 85226-5223

      Location of This Business
      9899 W Roosevelt St, Tolleson, AZ 85353-9272
      BBB File Opened:
      12/12/1995
      Years in Business:
      49
      Business Started:
      9/1/1975
      Date of New Ownership:
      1/28/2015
      Business Incorporated:
      1/28/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Velocity Truck Centers - Tucson
      • Freightliner of Arizona, LLC
      • Velocity Truck Centers - Flagstaff
      • Velocity Truck Centers - Chandler
      • Velocity Truck Centers - Tolleson
      Business Management
      • Mr. Scott Zeppenfeldt, Associate
      • Mr. Bradley C. Fauvre, Member
      • Mr. Jim Elkins, Regional Director
      Contact Information

      Principal

      • Mr. Bradley C. Fauvre, Member
      Additional Contact Information

      Fax Numbers

      • (602) 233-9256
        Primary Fax

      Phone Numbers

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/17/2024

      RE: Truck Purchase Issue I provided a $10,000.00 down payment per salesman request.The cashiers check was issued and delivered on 08/09/2023 for order _______ in the amount of $10,000.00, as requested.Over a six-month period, I have spoken with salesman no less than a dozen times. We talked about the status of the truck being built and spoke about several other things I wanted to ensure the truck was equipped with. (adding a bed ********, tool box, and floor mount for my computer, etcetera.)Next, salesman called and wanted jacket sizes for myself and my wife and advised that I could pick up the truck the next day, but I had to call finance. Finance said bring down an additional 50K and I could have the truck. When I said that was never disclosed when I gave my deposit. Finance said I had been rejected by 3 or 4 other lenders. These denials were not previously communicated to me at any time. Total lack of communication.01/22/2024 I received a lease agreement in DocuSign. NOT A PURCHASE AGREEMENT! The lease stated I would relinquish my rights to a jury trial. Besides paying almost three times the value of the truck with the buyout. The lease was unacceptable, and I refused to sign.I called the salesman and he said they were going to keep my deposit until the truck sold.No other purchase contracts were offered.02/12/2024 I went to sales office and asked him to show me in my original documents where it states freightliner gets to keep my deposit until the truck sells. He declined to show me. Then He proceeded to tell me the deposit was nonrefundable. I said he had never mentioned that! If he had I would have never given him the deposit in the first place. It does not say nonrefundable deposit anywhere in the document. He proceeded to say it was verbal. I said so now its my word agents yours! Where did honesty and integrity go!Due to the circumstances outlined above, I expect my full $10,000.00 deposit to be returned to me immediately!
      Read More

      Customer Reviews

      7 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brandy S.

      1 star

      08/17/2022

      Stay clear from this place. They're nothing but a money pit, they allow their techs to play the guessing game on your truck issues but you're paying the ultimate price. I were given an estimate & agreed to it & also sent an email by one of their CSRs saying the price would never go above the estimate. 3 days later I'm told by a different CSR that after everything was replaced it still failed the Regen so now I were sent another estimate for $3000 more than the 1st one. So basically what you replaced originally did not need to be replaced, but I have to pay for it. I had a mobile mechanic look at it a week ago & he said it was the Nox sensor but unfortunately the flagstaff freightliner didn't have it. I were able to make it to **************************** original estimate had nothing to do with a Nox sensor, BUT now once the 1st repairs failed NOW they're saying it's the Nox sensor! So apparently the mobile mechanic knew his stuff, unfortunately freightliner here is allowing their techs to guess on what parts needs to replaced but in the meantime you're paying for it. Once I receive my truck back from this place, I'll be a fool to ever bring my truck back here. They're just completely taking advantage!

      Velocity Truck Centers Response

      08/19/2022

      The Manager at this location has been working with the customer to help them with the repairs that have been approved. Manager will stay in contact with the customer as they continue to work on this unit.

      Customer Response

      08/19/2022

      Yes *** the manager has contacted me and has given me an update on the truck repairs and has corrected the issue on the extra $3000 charge. I appreciate his prompt response and good communication!

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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