Business ProfileforD&H Air Conditioning & Heating

I purchased my brand new A/C unit from this company back in March of 2021. That same summer when we were using the A/C unit we noticed that the air blowing out of the vents was not cold air. The temp was set low but the house was in the high 80s. We called them out to come look at it and they came out "fix" the issue. We had this happen a few times that summer and each time it was something different that they "fixed". The following year in 2022, we had the exact same issue where the air was not longer blowing cold air. Frustrated I explained that it seems to be a faulty system as this should not be happening; however they chose not to take accountability and told me that they needed to see the problem, diagnose it and then fix it. Again, they told us multiple different things and then "fixed" the issue while charging us a $95 fee. We did not need to use it as the weather was cooler and again in 2023 we had the same issue. The air was not longer blowing cold and the outside unit was not working. We went around with them again. We found temporary solution where we could flip the breaker and it would have it work for a few days. We did this to get some relief and when they came out they said it was working fine and left. It is not 2024 and we have had this issue occurring again, it happened in June and now July. Each time I ask for a manager to express my frustration and beg for a resolution they just tell me they need to send out a technician. This issue is not resolved and continues to happen each year despite this being a new unit. I would like them to either replace the entire unit or refund me the money.