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Business Profile

Auto Body Repair and Painting

Thoroughbred Paint & Body
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my new RAV4 for minor dent damage to the rear driver side door. They collected my $500 co-pay up front in order to preorder the parts that would take 5 weeks to arrive. I brought my car in on the arranged date and was told it would take a week to repair. After 5 weeks at their shop and multiple broken promises I finally got fed up and said I was going to get my car on the ensuing Friday. They convinced me to wait til the following Monday. On Monday they called me telling me the car is ready. I go to pick it up and immediately notice the damaged wheel was untouched. They keep the car another two weeks. I pick up the car and immediately notice the AWD emblem is missing. They apply the emblem and I take the car home. I get home and notice a screw is missing in the right rear mud flap....what else is there I can't see that is wrong? Their quality control is non-existent and all the while I am made to feel bad for getting upset!!! I am requesting $100 for my time and expenses for each time I had to go back to the shop to get my supposedly finished vehicle repaired as promised .... total $300.

    Business Response

    Date: 07/25/2023

    This matter has been previously put to bed amicably. Please see the attached email chains with Mr. English agreeing to terms. The following is an excerpt of the agreement written by Mr. English in the emails I attached. This is not an issue and this complaint is actually a violation of the written agreement Mr. English agreed to.  Please remove this complaint. You may reach me by phone at ************ or email at [email protected] for further communication. 

     

    Ian Morton - Owner

     

    "On Thu, Dec 1, 2022, 4:34 PM Phil English <[email protected]> wrote:
    For the sum total of $4,940.45 (full amount paid for vehicle repairs) I accept the proposed option #2 from Mr. Morton.  Upon receiving the agreed amount I will remove any and all complaints to consumer agencies, remove social media negative reviews and will comply with the other stipulations defined in option #2.

    Regards,

    Phil "

    Customer Answer

    Date: 08/10/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 18345085, and find my complaint fully resolved. Please remove my complaint. 

    Regards,

    Philip English

     

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