Customer ReviewsforBrake Masters of Tucson, LLC

Never ever ever use Brake Masters at the location on *************************************! I'm fuming right now at the poor service my son received for a brake job. He took his car to this location on Tuesday 6/18/24 for a 2 pm appointment. They didn't look at his car that day and he had to leave it there overnight. They called him on Wednesday to tell him that he needed rear brakes and drums and would cost him over $1,200 to repair the rear brakes and also to repair the front brakes that weren't needing brakes. He declined for them to do the work because it was outrageous! So he told them to put the car back together and he'd come pick it up. Well in the process of putting it back together, the mechanic broke the drum and couldn't put it back together. So they told him that he needed to go buy his own parts and bring the parts to the shop so that they could put it back together. So another night without his car so that we could get the parts. I couldn't understand why we had to get the parts. So we got the parts to them Thursday and was told the car would be ready by 2 pm the same day. When we went to pick up the car at 2 pm, it was sitting in the parking lot. So we thought it was fixed. Well it wasn't. They still hadn't put the car back together. So then we were told that it definitely would get put back together that same night no matter what. My son received a call after 6 pm on this same day telling him that due to them putting the drums on the wrong sides of the car, that it wouldn't be fixed until sometime the next day which is Friday 6/21/24. This is the most ridiculous service I have ever heard of. They over inflated their prices to include work that doesn't need to be done, the mechanics are incompetent and very poor customer service. This is such idiocy to the finest! It shouldn't take three days to fix brakes on a ****** Camry. But yet we wait another night without his car. Stay tuned!

"Came here for an AC repair on my 2005 Trailblazer. Paid $270 for a ******** valve repair and was told everything was fixed and I should be good to go and they refilled my refrigerant and charged me for it. By 8pm the same day my AC was blowing hot again and was clearly not fixed. Called in to make an appointment and complained about the issue and whoever I spoke to was completely dismissive and rude. I requested an appointment and the people that answer the phone never make an appointment they just lie through their teeth and say "yes come in tomorrow" and then there is no appointment, so when you go in there is a line and they tell you "first come first serve" (ridiculous). You have to go on the website to make an appointment because the people answering the phone just don't care enough. Extremely disappointed with my experience here and I am now $270 down the drain with nothing fixed. I will not be returning to this location/company moving forward. Extremely disappointed." This is the ****** review that I left on the company. I then reached out to customer support and dealt with a ***************************** who clearly does not understand how to read an invoice. He lied through his teeth about the services performed and I called him out on it and he was so sensitive that he apparently felt abused by the capitalization in my email. I requested a supervisor and he responded that I was "being abusive and he will now close my case and I will not be serviced at Brake Masters anymore". Bunch of crooked thieves performing fraud here. He clearly didn't read where I stated already that I WILL NOT BE RETURNING HERE. I only messaged to make their customer support aware of the issue and now I am forced to file an FTC and BBB complaint because of the horrible support I received. All he had to do was properly read the invoice and not close my case when the company is in the wrong here. Of course I am upset?? You stole my money and my issue persists. AC still not repaired but money gone!

Last two times I have had them changed my oil they dont tighten the plug at the bottom and all the oil comes out of my vehicle letting me driving with no oil eventually.

The ****** and 38th Street location in ******* attempted to overcharge me by $400, claiming I had a faulty caliper. However, two other mechanics confirmed that there was nothing wrong with my caliper. I contacted Brake Masters corporate via email on April 2nd, filled out their follow-up survey, and left a voicemail, but received no response. After escalating the issue on April 18th through ******* Yelp, and ******** reviews, the company replied to my ****** review with a generic message requesting that I email the same address I had messaged on April 2nd, and also provided a fax number. To date, there has been no meaningful response from the company.*****************************************

I had an appointment at 11 am this morning I waited for 2 hours with no movement on the brake check when I protested manager told me to leave how come, youre gonna be run a business like that good luck Master running this kind of attitude, Employees

I was told my rotors needed replaced by another auto repair. But my truck is only 4 yrs old . I took it to Brake Masters in Ahwatukee **. They did a free inspection of my brakes and said they were fine and the pads didn't even need replaced. I appreciate their honesty as they could have replaced the pads or not and charged me, I wouldn't have known. I will be returning to their business for my upcoming oil change. Thank you for not fleecing this senior citizen. ********

Took my van to brake master in ******* ******* paid **** dollars when I drove the van leaving brake master the pedal went straight to the floor I had no brakes what is going on with this company?? Never again will I go to brake master the quality of work has gone downhill word of advice do Not take your vehicle to the crappy service brake master