Complaints

This profile includes complaints for Midas International, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Midas International, LLC

  6740 E Tanque Verde Rd Tucson, AZ 85715-5303

• 

  Midas International, LLC

  3621 W Ina Rd Tucson, AZ 85741-2003

• 

  Midas International, LLC

  3302 N Oracle Rd Tucson, AZ 85705-3515

• 

  Midas International, LLC

  3616 S 6th Ave Tucson, AZ 85713-6113

• 

  Midas International, LLC

  7220 E 22nd St Tucson, AZ 85710-6425

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, on march *******, we took our jeep in for two repairs. Those repairs were a gasket and to diagnose fix a check engine light issue. Please keep in mind my a/c in my car worked perfectly fine before this. No leaks or anything. Cold air since I financed this car in 2021. It's always been fine. When we got the jeep back the next day on the 31st, my a/c was no longer working. We were told it was because of a vent rod on the vehicle. There was no such rod. We payed exactly ***** for this car to get fixed only for them to ask for more money to fix my now a/c issue. The car was still overheating as well. I emailed corporate and I was told to bring it into the Midas on speedway and they'd do a dye test and diagnosis for free. The Midas I brought it to couldn't do it there so they towed it to Midas on Tanque verde. When we checked on the car I was told all issues would be fixed since it was there fault. Well I ended up being charged another $995 for them just give me my car back. Please keep in mind we brought it back in on 4/9/25 and barely got it back in 4/12/25. We asked them why all of a sudden my a/c stopped working and they'd said cars just break sometimes after repairs. I find it hilarious because I paid so much originally especially because there was nothing wrong with the a/c. They keep telling me different reasons it broke all of a sudden. I need help with this issue because it's been such a headache dealing with this and I feel like I lost a whole lot of money

  Business Response

  Date: 04/15/2025

  We cannot find any work performed for ****** ***** at our Midas store on 22nd ST.  The invoice submitted was for *** ***** (later, I found this to be a son-in-law).  All work performed was approved by Mr. ***** and was necessary maintenance for this 2014 Jeep Cherokee with ******* miles. This vehicle had to have a new starter before any work could be done. It must be noted that when the cooling system flush was performed it was necessary to use a cleaner to remove rust, scale and sludge and neutralize acid.  This vehicle was badly in need of maintenance.
  After the work was done by the Midas store on 22nd St, the vehicle started signs of overheating, the customer called the corporate office instead of the original store the work was done and was instructed to bring the vehicle to the Midas on Speedway.  
  The manager at Speedway didn't have a qualified mechanic working that day and paid to have the vehicle towed to the Midas Verde shop.  When they did the diagnostics.  They fixed the overheating problem, but found the air conditioner's links were cracked so cool air was not working.  The customer was called and given the air conditioner problem.  The gave approval to proceed with the work and paid to have it done. 
  1.  All work performed by Midas on 22nd had nothing to do with the air conditioner problem.  The air conditioner was never touched. All work was approved by the customer and this maintenance was badly needed for this vehicle.  No refund allowed.
  2.  Midas at Verde:  Minor adjustments were made to correct the overheating.   When the vehicle left the Midas Verde shop, everything was working properly.  It Should be noted that there is a 90-day warranty. 
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  went in for a oil change 3/31/25 and then my check engine light came on, got it read stated replace OCV and then my engine started knocking. took my car to *** and was told no oil in car and now i'm in need of a motor/engine. i was told about my rim being bent, let them know i didn't need a rotation. my car is the only thing i have to get me and my kids around and need an answer on who is going to fix this

  Business Response

  Date: 04/08/2025

  We have no information on ********* ******* at this time.  Without knowing when, where and how, we cannot respond properly.

   

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an oil change at 7:30am on 2/14/25 midas on ina with a groupon i paid 14 dollars. i was very satisfied with my service on my civic the day prior and took my boyfriend volkswagen. when i returned home later that day i saw a massive puddle of oil and by 8pm that same day my car had 0 oil in it. my grandfather came out and found the oil plug had not been screwed in at all. then midas proceeded to say it was our fault and refused to send a technician out and asked me to drive my car without oil to the shop to have them look at it. the issue is my grandpa solved the plug issue so it would not be visibly leaking so we could drive the car to the shop like they asked. when my grandpa asked for a oil analysis to check for metal in my motor they refused and said it was my fault. this car had no prior oil leak and they are refusing to take accountability. If i have further motor issues from this i will be paying out of pocket for their lack of accountability. they did state my oil filter housing was worn but it was not broke or leaking oil. followed with the entire plug was lose so the oil housing was not where the oil leak was coming from

  Business Response

  Date: 02/17/2025

  BBB ID #:  22946040
  Tayler Mendoza
  Oil change Complaint
  
  On 2/14/25, we performed an oil change for Tayler Mendoza.  During the inspection before the oil change was done, she was advised that the Oil Filter Housing was badly worn.  She was given a quote, but declined to replace it.  
  
  After she got home, she called us to say that oil was leaking from her car.  We told her we could either send out a technician or have her car towed to the shop. She said she would have her grandfather look at the vehicle because he does all the repairs to her vehicle.
  
  We soon received a call from the grandfather.  He said the leak was coming from the Oil Filter housing and that we should have told her it needed replaced.  We advised him that we did and it was noted on her invoice.  He also asked us to perform an oil analysis to check for metals in the motor.  This has nothing to do with an oil change, so we said we couldn’t do that.
  
  Tayler Mendoza now states that the oil was coming from the plug and not the housing.  This is different than the statement her grandfather told us.  
  
  We would never ask a customer to drive their vehicle to our shop with no oil.  
  
  Our work is 100% guaranteed.  Had she allowed us to have her car towed into our shop, we could have avoided this confusion.
  
  

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the Midas at 6740 E Tanque Verde Rd, Tucson, AZ 85715 the oil change service wasn't done properly and didn't get the complete service I paid. Jacob the manager at that place refused to do anything to fix or solve the issue. He also refused to provide any of the regional manager information since when I asked. My fluids were not checked or filled, tires weren't rotated not certain of any of my filters were replaced even though the invoice stays it was done and clearly it wasn't and then my oil was still black after the oil change and they refused to reduce the work or give my money back. Jacob was absolutely rude about it and cussed me out as I was walking out upset over the matter. I wish for someone in higher management or quality control to be aware of this and I would like to be contacted via email or phone at *** *** ****

  Business Response

  Date: 01/22/2025

  On 1-21-25 Jose Longoria brought his vehicle into our shop that had 175,580 mileages.
  
  He asked for the $30 oil change.  As the mechanic performed the oil change and the oil filter was replaced, Jose Longoria stood in our shop and watched it done.  He also watched as the tire rotation was performed. 
  
  For an unknow reason, he went to our Midas Oracle location and had the manager (Devonte Rodriquez) confirm that the oil change and oil filter had been completed.  The Oracle mechanic placed the vehicle on the rack and showed him the Green Tork Seal that was clean and proved it was newly applied.  He was also shown the oil filter canister which was bright and shiny, this proved it was new. 
  
  Jose Longoria then returned to the Verde location and started complaining that he wanted his money back because he didn’t like the look of the oil.  (Sometimes when a vehicle has many miles the engine can turn the oil to dark color.)  
  
  When our manager, Jacob, told him he could do nothing because the work was performed and even witnessed by Jose Longoria himself, the customer cursed at Jacob (several times).  Jacob just told him to have a nice day.  
  
  Jose Longoria was mistaken when he said there was no new oil, filter and tire rotation.  He witnessed it himself and even had this inspected by the Oracle Midas shop.
  
  

  Customer Answer

  Date: 02/15/2025

  So Again, there was no acceptance, no apology, or no resolution to a improper complete job on the service I've paid for. This company has lied and denied what was really done. The task might of been done but not proper and somewhat fully completed as my oil was still black due to rushing the work without fully draining the bad oil out, filters or fluids weren't topped off, tire rotation, not certain of the car being fully inspected as the job was quick due to it being rushed and doing a full complete job for the amount of money I've paid. Jacob on the other hand has really denied what had really happened and denies any wrongdoings and lacks any kind of good management skills as he is impatient and him clearly reacting due to me being upset of him refusing to assist me any further. He didn't like the fact I was upset and he was quick to retaliate instead of wanting to listen the moment I walked in the door with the complaint. Jacob clearly has denied any wrongdoing nor did I get 1 apology or acceptance but instead responding with rejecting an improper job and his unprofessionalism.  I feel I will only continue to hear more false statements from both Jacob and with this Midas corporation.  

  Business Response

  Date: 02/17/2025

  We have nothing more to say.  Jose Longoria received a completed oil change and he watched us do it.  What more can we say?

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had me come to them after they sealed my oil pan plug into my oil pan with threadlocker. I cannot remove the nut. They have damaged my vehicle and refuse to correct the problem they created. I am either going to get this fixed right or I will be pursuing legal action. This isn't the first time I've had to deal with their rocky attitudes and disrespect.

  Business Response

  Date: 12/02/2024

  On the onset, we did not use a blue “thread locker” on Mr. ******* vehicle when the oil was changed on 5-16-24 on his 2019 Jeep Cherokee.  The Midas product used is a green color and is called Torkseal.  
  
  On 11-27-24 (the day before Thanksgiving) *** ***** called our office and explained he couldn’t get the nut off.  He said the color of the product was blue, which is not the color of our product.  Are product is green in color and is called Torkseal. (see pic enclosed).  However, as a courtesy, we told him to bring the vehicle in and we would get the nut off.  He said he would call when he was on his way, he never called.  We explained that our shop was closing at 5:30 pm, due to Thanksgiving.  
  
  Our driveway is used by other business.  I’m not sure who he saw when he entered, but it was not one of us.
  
  

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car (2007 Mercedes CLK 350) towed to Midas due to issues with a fuel leak around September 26th. They stated that I needed a new fuel pump. The day after, Rhyan the assistant manager told me there was an error because they had received the wrong part and realized that my car has two fuel pumps which they stated replacing. I also requested replacement of brake system at the same time. I picked up the car a day later. The car was okay until a week later when it stalled while I was driving on Kolb headed to Tanque Verde. I had to get it towed back to Midas for them to evaluate the fuel pump which they said was not the issue this time and recommended getting the main computer chip replaced and advised that I take it to Mercedes Benz. I towed it to Mercedes Benz and the manager there stated that I needed to get a new fuel pump and that Midas did not replace the fuel pump. I contacted Midas where the store manager Jacob confirmed not replacing the fuel pump but instead the "fuel injector". I inquired why the invoice given to me reflects that the fuel pump and other parts were fixed and that their repair for a different part costs the same as Mercedes Benz. He requested that I email him the invoice from Mercedes Benz that reflected indeed the fuel pump was not replace. I emailed Midas and provided a copy of the Mercedes invoice with no response for over a week until I escalated to Midas corporate website to issue a complaint. Rhyan left me a voicemail after receiving the complaint from corporate requesting a call back. I requested email correspondence instead, which I have not gotten as of yet. Attached is the invoice from Midas and one from Mercedes Benz that states the fuel pump was not replace. I'm simply asking for the billing to be adjusted because the fuel pump replacement service quoted by Midas was not done.

  Business Response

  Date: 11/19/2024

  BBB Complaint # 22574536 
  
  RESPONSE FROM Midas Suto Ser5vice Center 6740 E Tanque Verde, Tucson, AZ 85715
  
  Customer:  Myah Knight 7752 E Elk Creek Rd – Tucson, AZ 85750 405/816-6545
  
  Midas installed a Part # DFT4010 & A019997234564 – which is the new Fuel Pump Gasket and Fuel Transfer Pump (which feed the two fuel pumps).  At the time these were installed, the two fuel pumps appeared to be operating normally and didn’t need to be replaced.  Unfortunately, the terminology “fuel pump:  Remove & Replace Fuel Pump” was not corrected to read Fuel Pump Gasket and Fuel Transfer Pump.  However, the part #’s and charges were correct.   The charges were a total of $424.99 plus tax and labor of $424.99 which totaled $1,116.50.  These were necessary and would have been replaced by Mercedes-Benz at the time the fuel pumps were replaced.  Mercedes-Benz should have read the part numbers on our invoice to advise the customer that these were not for the Fuel pumps.  
  
  We recommended Myah Knight go to the dealer and have the main computer chip replaced/reprogrammed so as not to get the error codes.  This can only be done at the dealer.
  
  We never told Myah Knight that we installed fuel injectors.  Myah Knight is asking for a refund for fuel pumps, but we did not install fuel pumps.  We have tried to advise Myah, without success.  
  
  We have tried to contact Myah Knight at least 10 times to see if we could help explain or show her the parts we replaced and why.  We have had no success in returned calls.
  
  Page 5:  A picture of the fuel pump area was provided by Mercedes-Benz.  You can clearly see the new Seal/Fuel pump gasket (white) and the new Fuel Transfer Pump that feeds the fuel pumps (white).  It must be noted that the fuel pumps were working properly at the time of our service.  A Filter was also installed (near the drivers’ side back seat) that came with the DFT4010kit.  
  
  
  Our work and parts are under warranty.
  
  
  
  
  
  

  Business Response

  Date: 11/20/2024

  Please see word file.  Myah Knight is asking for a refund for fuel pumps, but we did not install fuel pumps.  We installed a new fuel pump gasket and fuel transfer pump which feed the two fuel pumps.  Part #s are accurate. 

  A reminder, Midas has a warranty on all parts and labor in any Midas shop in the USA.  

  We have tried many times to contact Myah Knight without success.

  Customer Answer

  Date: 11/21/2024

  I'm not asking for a refund. Just a billing adjustment. I have not disputed that fact that work was done. The question has been the inaccurate communication and billing item on my invoice which also states that a fuel pump was replaced. Are customers really expected to inspect parts and item numbers based on Rhyan's explanation such that was an error on the invoice which implies incongruencies?

  Thank you,

  Myah 

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/19/2024 my husband and I brought in our 2017 Hyundai Elantra GT to Midas off Oracle Rd that was having issues not starting, and stalling. After running diagnostic, the mechanic had determined that it was a fuel pressure issue and told us we needed the fuel pump replaced. Instead of replacing it, they did a rebuild. That job cost us $888.69 (invoice # 0118289). My husband brought it home, went to go to work and as soon as he pulled out of the driveway the car stalled so we brought it back. Midas then told us it was the high pressure fuel pump and tried to quote us at $2,300 for the repair. I ordered the part online for $145.00 and they charged us on 08/27/24 $200.53 for the labor (invoice # 0118306) to switch out the high pressure fuel pump. Again we got the car and brought it home and it was still having the SAME PROBLEM. So we took it back a 3rd time. After leaving the car there for 3 days they finally told us they could not figure out what the problem was and could not fix it. We took it to a different mechanic who had to rebuild/reseal the original job Midas did and found the fuel filter was clogged most likely causing the pressure reading on the high pressure fuel pump to not read correctly so he changed the fuel filter. He said any good mechanic would know to check that before changing the high pressure fuel pump, and I should ask for a refund. So I went back to Midas on 09/14/2024 and spoke with Pete and requested a refund for the rebuild they did. He said he would have to talk to the person incharge of issuing refunds. I got a call 09/16/2024 saying the best they could do is give us a $200 store credit to retain us as customers. This is completely unacceptable. I am now requesting a FULL REFUND for ALL WORK PERFORMED because the problem was NEVER FIXED and ended up costing us more money to go to a different mechanic.

  Business Response

  Date: 09/26/2024

  Please note that Erin Quintero has a warranty on our parts and labor.  The charge on invoice 118289 was for an oil change and a Fuel Pump total of $888.69.  Invoice 118306  was for the high pressure fuel pump. for $200.53, which we have offered a full refund for.  Instead of accepting the refund, she chose to go somewhere else to have the filter replaced.  We were never given the opportunity to take care of this problem.

  We did not provide the Filter $90.55 and the battery $112.04.(invoices the customer provided to BBB) 

  Our hands are tied if the customer doesn't allow us to take care of the problem. 

• Initial Complaint

  Date:08/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hard work done here for radiator leak trans work spark plugs in just months I’m replacing it all again was told to take to Midas in Michigan I did and that Midas said they would not honor that warranty my car was over heating I took to the nearest car shop they fixed it however my car was also shaking over 40 engine light too they looked into it and 2 and 5 misfiring I literally had that don’t may 20th. Called and manager stated nothing they can do because it was in warranty should have went to Midas and again I’m supposed to go back and forth with finding Midas that will honor my warranty??? When the radiator first happened the first Midas wouldn’t honor the manager from Tucson even called and stated that then the second Midas was suppose to call back never did I called them they said manager would reach out, never did. The manager back at Tucson called them and was suppose to send over information and never heard anything back. I need my care I can’t play cat and mouse games with them. They did a job that was done incorrectly. I want refunded I had to pay for work twice for the same work dude to Midas incorrectly “fixing” my car. As a big company that messed up I don’t understand why this can’t be made right!

  Business Response

  Date: 08/20/2024

  BBB Case #22157840
  
  ******* ***** **** * * ** ************ ** *****
  
  On the onset, I would like to say how sorry we are that you ran into a problem getting your work done under the Midas warranty.  The Midas shop you went to in Michigan was ‘out of order’ not honoring the Midas warranty.   That shop has a responsibility to service vehicles that are under the Midas Warranty. However, there were three Midas shops in your zip code area.  You should have visited the other two Midas Shops.
  
  However, by your having replaced the radiator and having additional work performed related to our original work, by another shop, voids the Midas warranty.  I’m afraid there is nothing we can do for you at this point.  

  Business Response

  Date: 08/26/2024

    8-26-24
  BBB Case #22157840
  ******* ***** **** * * ** ************ ** *****
  You may not be aware of the fact that all Midas Service Centers are owned by different individuals and are not owned by the Midas Corporation.  However, all Midas Service Centers are Franchised by the Midas Corporation and every store is held by the same rules.  The Service Centers in your area breached the Franchise Agreement by not honoring your warranty.  Midas has a Nation-Wide Guarantee! 
  
  You should have called the Midas Corporation (phone number listed on our paperwork) to complain.  As you know (and even mentioned in your complaint), our two managers reached out to the other Midas Service Centers in your area trying help you get your warranty work done.  We even agreed to arrange for replacement parts to be delivered to their store.
  
  We did everything we could to help you on this regard.   

  Customer Answer

  Date: 08/28/2024

  You also must not be aware that I did call Midas corporation customer service and made a complaint. I spoke to a service member by the name of Miguel. Also have a complaint number. Your managers also must not have told you I had my vehicle and me waiting at a Midas for over two hours with a response to this urgent matter considering it is my means of transportation in my life.

  this statement right here “The Service Centers in your area breached the Franchise Agreement by not honoring your warranty.
  Midas has a Nation-Wide Guarantee!” 

  clearly states Midas failed me! I returned my vehicle to a Midas and did not fulfill YOUR NATION-WIDE GUARANTEE WARRANTY! 

  your work was done incorrectly your warranty was not given the communication was not given! Because not once did your manager EVER tell me parts were being arranged to be sent there. When your manager Dana called me about to call the other stores WHICH I did, the nearest one told me I had to wait a few days for the manager to come back. Which DANA should be able to confirm considering he said he faxed papers over and if I’m not mistaken the gentleman there his name was Paul, however Paul told me that can’t be true because we don’t have fax! That’s odd huh? So I called DANA back and DANA said that he would reach out to him to see if he could take a picture and send to him did I ever hear back? Well no. CALLED DANA FOR A WHOLE WEEK and calls were never answered or picked up and hung up which I KNOW it’s because their phone has caller ID. When I finally called from different number guess what? Phone got answered it was DANA and when I told him everything going on considering they are the ones who performed this incredibly horrible job, DANA said let me give you a call back. Then stated there is nothing I can do. 
  

  I find it very difficult to understand how you don’t find that this all is on you! Your work given was wrong Your Midas service centers did not fulfill.

  I would greatly appreciate my HARD EARNED MONEY TO BE RETURNED! considering you did not fulfill your duties of that transaction.

   

  Thank you

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had vehicle oil change- 2 weeks later the oil light came on. Returned vehicle to Midas and they state leak is caused by a dented oil pan. The car was driven a total of 90 miles in between oil change and inspection- no damage or accident was incurred. Now Modas states $900 to change dented oil pan. Other mechanics have advised the damage was likely done by Midas

  Business Response

  Date: 08/08/2024

  On 8-07-24 Mr Maguire came into our Ina Midas shop and complained regarding a dented oil pan on his wife's vehicle.  After much discussion, we explained that there was no way an oil pan could get dented while an ordinary oil change procedure was being performed. 

  Mr. Maguire agreed. He actually is having our shop replace the oil pan at a reduced price today (8-08-24).  Cory Conforti, one of the Managers of the shop is the one helping him on 8-08-24.  

  This issue has been resolved.  We are sorry to have this happen to our good customer, Mr. Maguire.

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came into midas because my oil pressure gauage was fluctuating and was not performing properly. I also paid the shop to replace the oil pressure switch which after services was done the tahoe still oil pressure switch fluctuating and also the the engine light was on still and they did a diagnostic which was the oil pump but also i found out from another shop that was not the correct diagnosis and it was the lifters in the engine in which i am currently having replaced and i wasted 1,000 in which I feel this shop should of properly diagnosed the problem when i came in 2 mos ago. I am very disappointed and wasted my time to take my vehicle to this shop in which I trusted I would of been diagnosed and would of fixed the problem.

  Business Response

  Date: 04/16/2024

  On 2/14/24, Ms. ******* brought in her 2007 Chevrolet Tahoe with 147,868 miles.  She complained that her vehicle was overheating.  Prior to our service, we found that there was a mix of water in the system and loose belts and bolts.    We discussed our findings with Ms. ******* and she OK’d the work to move forward.
  
   The Coolant System was flushed, the charge was $51.19 (discounted). 
  Serpentine belts were replaced due to being loose and worn.  The charge was $383.99.
  The Oil Pressure switch was replaced due to oil leaking at the fitting for the amount of $477.95
  
  
  The overheating issue was resolved after work was completed. Oil stopped leaking at the switch.  The customer left with a fully functional vehicle. 
  
  A reminder: 
   All our work is 100% warranted by Midas in any of our stores across the USA on any defective workmanship.
  We waived over $200 in diagnostic fees and gave discounts toward this work.
  
  It would be reasonable that further work would be needed on this 17-year-old vehicle with 147,868 miles. 
  
  No refund is due to MS *******