We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Hughes Federal Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Hughes Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hughes Federal Credit Union has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 54 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In april of last year I lost my card ended in 1981 and attempted to contact you all to get this resolved. I was told i would be receiving a replacement card so i can continue to pay my bill at the 6.5 interest rate. On and off over the past year i have attempted to get this resolved and have not had any benefit from it what so ever. Due to the missing card my balance added up. My sign on interest rate was gone and multiple impacts on my credit report. I would like the following resolutions. -My interest rate to be restored to the original term of 6.5% -All interest occurred from time of change to now prorated back and refunded -and my credit report updated and all delinquent filings removed. This is all been an issue caused by you all and i will not settle for being bullied.

      Business Response

      Date: 03/29/2023

      Thank you for sharing your experience, Mr. *****. We value all feedback as it helps us improve our members’ experience. A member of our management team has reached out to offer a resolution. If you need further assistance, please call our Member Contact Center at ************ or send us a private message using our secure Messaging Center *********************************. We appreciate that you are a member of Hughes Federal Credit Union; we value your membership and look forward to serving you in the future.

      Customer Answer

      Date: 04/03/2023

      Hey Everything is being worked out but i did not get the email i was promised or cannot find it in my email, with the Ops manager information and as well need to put in for my replacement credit card. 

      Business Response

      Date: 04/07/2023

      Thank you for reaching out, Mr. *****. The email you're referring to was sent on 3/29 at 12:59 PM, please check spam or junk mail. The Operations Manager attempted to reach you and left a voicemail on Monday, 4/3/2023 at 10:17 AM. For additional questions or concerns please reach out at ************ or send us a secure message by visiting our Messaging Center at *********************************. Thank you. 

    • Initial Complaint

      Date:02/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October of 2022 I fell into an extreme financial hardship. I went 4 months without any type of income. I contacted customer service to see about changing the due date for my auto loan. I also looked into a possible deferment. I was advised that there were no options to assist me. In 4 months, I still had barely enough money to live on. This month February 2023 I am get back on track Financially and trying to get caught up on my auto loan payments. The issue I have is that I am being denied to opportunity to make my payments. I have tried online, I no access. I have tried paying cash in the branch several times to be told that the payment can't be processed. I feel like Hughes would rather try to repose my vehicle than accept the money that I owe by blocking me from making any type of payment. All I am asking is that I be allowed to pay the back money I owe so I can get my account back on track.

      Business Response

      Date: 03/01/2023

      We appreciate that you brought your experience to our attention, *****. A member of our management team has reached out to offer a resolution. If you need further assistance, please call our Member Contact Center at 520-794-8341 or send us a private message using our secure Messaging Center *********************************. We at Hughes pride ourselves on providing excellent member service and making a positive difference in our members' financial lives. We are sorry we fell short of that expectation. We are grateful for your membership and look forward to serving you in the future.

    • Initial Complaint

      Date:02/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hughes continue to charge me extra money for not having insurance and I have always had insurance. They continue to show my payments late and their system delays credit my my account. I have request them not to report negative to my report but they have .

      Business Response

      Date: 02/13/2023

      Dear Mr. *******,
      We’re sorry to hear about your experience.  Please know that we value all feedback as it helps us improve our members’ experience.  A member of Management has reached out to resolve your issue.  If you need further assistance, please call our member contact center at 520-794-8341 or send us a private message using our secure messaging center ********************************* . Thank you!

    • Initial Complaint

      Date:01/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have spoke with this company about a 30 day late payment on my credit and I keep getting the run around to submit my credit report and etc. my payment was not late I submitted my payment and due to the holidays I don’t know what happen on there end I need this 30 day late fee off my report

      Business Response

      Date: 01/20/2023

      Thank you for sharing your experience, Ms. *********. We value all feedback as it helps us improve our members’ experience. A member of our management team has reached out to offer a resolution. If you need further assistance, please call our Member Contact Center at ************ or send us a private message using our secure Messaging Center *********************************. We appreciate that you are a member of Hughes Federal Credit Union; we value your membership and look forward to serving you in the future.

    • Initial Complaint

      Date:12/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally contacted hughes for a deferral on both my auto loans on August 18th. I ended up having to call again on Aug 25th due to them “ not receiving” the paperwork even though I got email confirmation. *********** contacted me on October 29th telling me my car is several months late. I called her immediately, and she informed me that there was an error on their side and only did the paper work for 1 of the 2 loans. She proceeded to resend me the paper work to get this corrected and will have her supervisor to follow up with me to make sure this is corrected and remove the derogatory marks off my credit report that were due to their error. I kept her on the recorded line and she confirmed for me that she received everything needed. She then contacted me on December 3rd with the same message and sending physical collection agents to my home. She told me the same thing that there was an error on their side not realizing we already spoke and she didn’t process anything from our first conversation. She once again said her supervisor would contacted me and I never heard back. The issue is still not resolved as well.

      Business Response

      Date: 12/20/2022

      We appreciate the time you took to leave a review, Mr. *****. We value all feedback as it helps us improve our members’ experience, and we apologize for any inconvenience. A member of our management team has reached out to address your concerns and offer a resolution. If you need further assistance, please call our Member Contact Center at ************ or send us a private message using our secure messaging center *********************************. We appreciate that you are a member of Hughes Federal Credit Union; we value your membership and look forward to serving you in the future.

    • Initial Complaint

      Date:11/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My problem is I have now been trying to pay my loan off for 3 months. The first time we called in for the final payoff they told us to pay $30,000, So we did. A couple weeks later I called in and asked Hughes what my title status is and when can I expect it. They then mentioned that I still owed $3000 for the loan. I said this seems like a scam because your account rep said it was only $30,000 for the final payoff money transfer. After researching the amount we paid the final amount. A few more weeks go by and I asked again… where is my title. They then informed me that since I didn’t provide a updated proof of full coverage insurance they are charging me for their insurance of $165… We have sent them proof of our full coverage insurance a couple weeks ago and still cannot get my title from them… I refuse to pay for their stuff they force on my and they are in possession of a $50,000 title that belongs to me… I want a refund and compensation for my time and trouble waiting.

      Business Response

      Date: 11/16/2022

      We appreciate the time you took to leave a review, Mr. ******. We value all feedback as it helps us improve our members’ experience, and we apologize for any inconvenience. A member of our team has reached out to address your concerns. If you need further assistance, please call our member Contact Center at ************ or send us a private message using our secure messaging center https://www.hughesfcu.org/contact. We appreciate that you are a member of Hughes Federal Credit Union; we value your membership and look forward to serving you in the future.

      Business Response

      Date: 12/07/2022

      We appreciate the time you took to leave a review, Mr. ******. We value all feedback as it helps us improve our members’ experience, and we apologize for any inconvenience. A member of our team has reached out to address your concerns. If you need further assistance, please call our Member Contact Center at ************ or send us a private message using our secure messaging center https://www.hughesfcu.org/contact. We appreciate that you are a member of Hughes Federal Credit Union; we value your membership and look forward to serving you in the future.

    • Initial Complaint

      Date:10/18/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had over nighted a chasiers check in the amout of $1400. I placed numerios calls and messages to ****** who is handeling my account which i didnt receive a call back. I was finally able to get a hold of her on friday 10/14/22 close to 5:00. She did not receive the check even though it had been sighed for. She told me she would look into it and get back to me. I had called and left messages again 10/17 and 10/18 with no call back. I really need to know if the check was found and applied to my account. I have had numerous issues with the back no receiving my payments before.

      Business Response

      Date: 10/19/2022

      Hello Ms. ******, thank you for your review and we apologize for any inconvenience. We value all feedback as it helps us improve our members' experience. A member of our team has reached out to address your concerns. If you need further assistance, please call our member contact center at ************ or send us a private message using our secure messaging center https://www.hughesfcu.org/contact. We appreciate that you are a member of Hughes Federal Credit Union; we value your membership and look forward to serving you in the future.

    • Initial Complaint

      Date:09/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accepted a loan in August 2018 for a 2015 Masarati. The finance amount was $34000. On September 2022 , I saw my balance and it is the same amount . Hughes has illegally not credited any of my payments originally paid for the Masarati , added additional charges and other loans which has dissmissed all previous payments and equity established with my Masarati. This is theft and issue must be resolved .

      Business Response

      Date: 09/30/2022

      Good morning Mr. ******** thank you for your review and for your comments and we apologize for any inconvenience. We value all feedback as it helps us improve our members' experience. A member of our management team has reached out to address your concerns and provide documentation regarding the complaint. If you need further assistance, please call our member contact center at 520-794-8341 or send us a private message using our secure messaging center https://www.hughesfcu.org/contact. We appreciate that you are a member of Hughes Federal Credit Union; we value your membership and look forward to serving you in the future.

    • Initial Complaint

      Date:09/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/1/2022 I was approved for a refinance for my vehicle. The vehicle is registered as an OR with another person. I live in SC where the vehicle will be titled and registered and in SC they only require ONE of the parties to sign the title to refinance, sell the vehicle or trade if it is joint titled as an OR. Hughes Federal Creidt Union has given me the run around and it is now September 25 and they are claiming that the South Carolina DMV is requiring them to have both parties sign a POA which is false. I have spoken with the SC DMV and that is NOT a requirement due to the vehicle being registered as an OR. Only ONE of the parties has to sign. I had already completed this research prior to applying for a refinance and i brought it to their attention when they came back with false information. The gentleman i was working with even told me that he would have an answer back for me within a day because they werent having to reach back out to SC for that infomation so it shouldn't take too long. The paperwork they sent me from the SC DMV is only for me to sign yet they are still trying to require me to have a POA for the cosigner. The party that I have as a cosigner on my vehicle will not sign a POA and I am in need of lower payments. This the reason for applying for a refinance. I am frustrated because I know this is not a requirement for my state and here we are almost a month later and I do not want my credit pulled again by another company.

      Business Response

      Date: 09/26/2022

      Hello Ms. *****,  thank you for sharing your experience. We value all feedback as it helps us improve our members' experience. A representative from the Hughes management team reached out to you today to further discuss your experience and offer a resolution. If you need further assistance please call our member contact center at ************ or send us a private message using our secure messaging center https://www.hughesfcu.org/contact. Thank you. 

    • Initial Complaint

      Date:09/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the worst car loan company I have ever had to deal with and all of their customer service associates are rude. My account has been messed up since I had my Vehicle Service Plan refunded back to my account. When it first got refunded my account said there was a $0 payment due so you guessed it, I did not pay that month like the online portal said. Now they are telling me I am one payment behind. Also, I have been getting late notices in the mail stating I owe a lower amount than what the online portal states. I have been paying extra money each month since the beginning. They are telling me this extra amount does not count towards “future” payments and that my account is still behind. I can not wait to finish paying off my car loan and be done with this company. I will not recommend them to anyone!

      Business Response

      Date: 09/23/2022

      Hello, Ms. ****** thank you for sharing your experience. We value all feedback as it helps us improve our members’ experience.  A representative from the Hughes management team reached out to you today to further discuss your experience and offer a resolution. If you need further assistance please call our member contact center at 520-794-8341 or send us a private message using our secure messaging center https://www.hughesfcu.org/contact. Thank you. 

    Hughes Federal Credit Union is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.