Complaints
This profile includes complaints for Pima Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Some one took money out of a joint account mom and I had and it was alot and it was without our consent and the bank won't give me a full run down of how much was taken out they tell me I have to be 72 years old before they can do that or ti get a lawyer or a warrant before they can show me any fraud that was committed and the estimated money they took out of that account is up to eighty thousand dollars and they are telling I can never get the money back or they are not allowed to do it or they won't do it, with that money I could pay off my credit card's and my house payments and a land lawyer and a bank loan I have otherwise I'm going to lose my house and the property it's on and possibly not have enough money for food and food for my dog's and I my lose my mental health dog's thank you great, great, great granddaughter of president Ronald Regan Krista Marie Siebold.
Business Response
Date: 02/26/2024
Pima Federal Credit Union (“the Credit Union”) has investigated the situation related to the complaint and are grateful for the opportunity to respond to the concerns. Upon review of our member’s account, we could not identify any withdrawal that appeared to be of the nature the complainant describes. It appears that the account never had anywhere near the balance necessary for $80,000 to be fraudulently withdrawn from the account. While we do not have any information that the joint members held accounts at another financial institution, it is possible that the withdrawals related to this complaint may be from an account at another financial institution.
Pima Federal Credit Union (“the Credit Union”) takes member concerns and member finances very seriously. We continuously strive to assist our members financially and provide exceptional service. Should our member have any future questions on an account with us or product we offer, we encourage the member to contact us directly.
Sincerely,
Aaron Stewart
Vice President, ComplianceInitial Complaint
Date:09/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
September 19, 2023, 2011 Honda Accord was repossessed. Money paid as an auto loan for the original cost of the vehicle plus the interest rate and a series of additional unjustified fees. The major complaint is the repossession which was performed illegal because: 1. No advanced notice, 2. No disclosure of the name, address, and telephone number of the repossession company, 3. No statements or disclosures of possible damage to the vehicle or personal items in the car at the time of the repossession, 4. Limited access to the impound lot artificially increase fees. In addition, Pima Federal Credit Union charged fees the entire duration of the loan period for phone inquiries while not giving me access to the online site. They refuse to negotiate a settlement, but continue to increase their fee amount. They have also made it extremely difficult to obtain what the total amount due was until after the repossession. The account number is 1312796.Initial Complaint
Date:12/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was scam out of a lot of money more than $ 12000. And would like to get it back !Business Response
Date: 12/26/2022
Thank you for the complaint correspondence. Pima Federal Credit Union takes member concerns seriously. We understand that fraud is a big problem right now throughout the country and are sorry to hear that our member reports to have been victimized as well.
We reviewed our member's account and did not see an indication that the member reached out to us to report the scam the member feels occurred nor did we see transaction activity on the member's account that would indicate a scam or other activity in the dollar amount reported in the member's complaint.
We encourage the member to reach out to us with specific transactions or other information related to the scam in question in order to assess how the Credit Union can work with the member in addressing this issue.
Sincerely,
***** *******
Vice President, Compliance
Pima Federal Credit Union
Initial Complaint
Date:12/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pima FCU has been holding my paychecks for a minimum of 4 days. After a mobile deposit on Thursday December 15, my wife called the bank the very next day and talked to ***** in the springerville branch about holding my paychecks. ***** said the total amount of the check was available for use and that my wife’s app needed to be updated due to it showing only a small amount available. After driving an hour into town to buy groceries and completely filling the cart, our debit cards were declined for insufficient funds. I have inquired with all my co workers who bank at all different institutions and none of them hold their checks and full amount is available next day. On October 5th we deposited a check from my father in law, on the 7th they released a small amount and didn’t release the rest until the 17th. In this economy living paycheck to paycheck you cannot be holding on to someone’s money for x amount of days. We all have bills to pay and food to put on the table and that seems to be a hard enough task with you playing god with my money.Business Response
Date: 12/25/2022
Thank you for providing the complaint correspondence. Pima Federal Credit Union takes member concerns very seriously. We continuously strive to assist our members and provide exceptional member service. Learning from the experiences people have with us helps the Credit Union improve and we are grateful for the opportunity at hand.
We looked into the specific details related to the complaint you provided. The member commonly uses the mobile deposit feature to deposit the checks in question. While each situation is potentially different, funds from a mobile deposited check are generally deposited to the member's account within two business days. In the specific instance provided in the compliant, the photo of the check in question was taken on a Thursday evening. The electronic file was created in our system the next morning and the deposit was posted shortly after on Friday morning. The first $225 was released immediately and the remaining amount was held for two business day, which was Tuesday as Saturday and Sunday are not business days.
The same standard check hold timing occurred with the check deposited on October 5. Regulation CC defines the funds availability rule. Essentially, for a check larger than $5525, the first $225 is available the next business day, the next $5,300 is available within two business days, and any amount above that is available in seven business days. This time frame was followed on the October 5 check.
That being said, we understand that this can be frustrating, especially when those hold time frames are not known. There are programs we offer at the Credit Union that can aid in having check funds available sooner. We encourage the member to call or visit a branch to determine if a program is right for them.
Sincerely,
***** *******
Vice President, Compliance
Pima Federal Credit Union
Initial Complaint
Date:09/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pima charged me 29$ on .31 cent overage and then another 29$ on a 4$ monthly reoccurring payment. Inflation and cost of living is so high right now so this is alot of Money for me to lose . I have been calling all day to see if the corporation can waive the fees and i just keep waiting on hold. No email option. No chat option. No way to reach ananyone. So I am poor and at the mercy of a credit union I can't reach.Business Response
Date: 10/05/2022
Pima Federal Credit Union takes member finances and concerns very seriously. We continuously strive to assist our members financially and provide exceptional service. Learning from our member’s experiences helps the Credit Union improve. We have investigated the situation related to the complaint and are grateful for the opportunity to respond to the concerns.
Upon review of our member's account, the member did in fact overdraw the account twice, which each incurred an overdraft fee of $29 in accordance with the overdraft protection plan the member participates in. We have refunded the member those two fees, attempted contacting the member to discuss, and ultimately left a message on 9/30/2022. As of this writing, we have not heard from the member.
We have multiple channels with which our membership can contact us, including telephone, online chat, email, and in-person branch service. We could not identify a reason that the member was unable to reach us.
As we have performed the requested action, we consider this complaint resolved.
Thank you.
Aaron Stewart
VP, Compliance
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