Business ProfileforTucson Federal Credit Union

My account was compromised and I got a call from TFCU while on vacation (4/13/24) to let me know. I then filed a dispute to which I answered one of the questions incorrectly as i misunderstood the question so my dispute was denied. I then resubmitted my dispute and it was approved in my favor on 4/22/24. I never received the temporary credit nor the permanent credit for my approved case. I called numerous times to follow up regarding where my $636 was. I made an appointment at the local branch on mission to which I was told they can’t do anything. After a ton of back and fourth TFCU denied my fraud claim stating it was found valid. I have been back and fourth with the fraud team and local branch and still have no resolution. I was told I’d have an answer to my escalation on 5/20/24 and as of today I have no answer if my case is in fact approved or denied. I spoke to a supervisor on the fraud side today who has reached out to the escalation team and hasn’t gotten a response from them. At this point there is no eta on when I will get a for sure response from TFCU and can’t speak to anyone higher regarding this issue as all I get is the run around. Very disappointed