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Business Profile

Dentist

Rita Ranch Dental Group, LLP

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2024 I received a bill in the amount of $136 from Rita Ranch Dental for 100% Covered Services from March 2023. I called and spoke with Stephanie on 2/5/24, who stated that they were having a billing issue because I needed to update my Coordination of Benefits (COB) with my primary care provider. I immediately called Blue Cross Blue Shield and updated my COB and called Rita Ranch Dental back and provided them with Reference # 00486203 so they could resubmit. After receiving another bill at the beginning of March, I called their office on 3/9/24 and was told they would let the person know that the problem persisted. On 3/12/24 I received a strange bill showing that insurance paid the balance on 2/9/24 after providing them with the updated COB reference number but that I still owed them $136. On 3/13/24 I received a letter from a collection agency for $136. I spoke with Veronica at Rita Ranch Dental on 3/14/24, who confirmed my previous interaction with Stephanie but could not resolve the problem.

  • Initial Complaint

    Date:08/30/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* *******, the Office Manager over-charged me on my recent visit to their office. Also,, an employee named ***** ****** lied to me. I asked them to tell me in advance how much money the procedure will cost. They said fine when I showed them my Insurance Discount Plan-Carrington 500 & the amounts that corresponds to 1. Simple tooth extraction; 2. Filing replacement; teeth cleaning and exams/x-rays. They charged me $562 for these procedures when the Carrington 500 Plan indicates a charge of $202. Megan lied to me on the last visit as I asked her how much I should pay and they said $68 which I paid and then 2 weeks later I got a bill for $160????? For what? The filling cost $228. Outrageous.

Rita Ranch Dental Group, LLP is NOT a BBB Accredited Business.

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