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Business Profile

Hair Products

Hidden Crown Hair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Products.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased a halo in the amount of $475 from this company. I received it quickly, opened the packaging to see how it looked and it is way too large for my head, the color is not even close to the colors watch that I chose from. no way this hair is going to work for me so I went to return it and was told that since I opened it I can’t return it. How in the heck does the company expect you to know if something works for you if you’re not allowed to open it and feel it and see if it fits? This is the biggest crock of crap that I have ever experienced. I paid that much money and you are telling me now that I can’t return it because I opened it. The only way I’m gonna get my money back so I will complain on here and report this company until somebody does the right thing! This is absolutely ridiculous. don’t order from this company unless you plan on keeping what they gave even if it doesn’t work for you.

    Business Response

    Date: 02/21/2025

    Hello Linnie!

    First and foremost, I am not seeing any communication thru email or text with you regarding this. 

    If the product is still on the security backing and with the ties, we can accept it. However, if you have placed it on your head or removed the ties, we cannot. We are not different then any other hair extension company in this regard. Once the hair has been on your head, we cannot resell it. I'm sure you wouldn't want hair that has been on someone else's head as well.

    We have this information listed on the website, on the product itself. 

    ***********************************************************************************

    We would like to work with you and issue a 50% refund if you return the product, or an instore credit. We will have to take a loss on the item if it has been worn. 

    Please let us know your decision. 

     

     

     

     

  • Initial Complaint

    Date:02/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been studying and reviewing Google and tik tok for hidden crown product comparing with other companies for best review come to find out lately that all the girls on tik tok are paid . My product arrived day after I ordered I honestly expected I would sign for this being that it was $455.00, my fed ex plastic bag was thrown on the ground on my porch! I thought for this celebrity popular hidden crown hair it would come in a box protected. Instead when I removed from the fed ex package I noticed immediately the hanging bag that is bragged about so much on tik tok was damaged holes all up and found to be so tacky a bag yiu could find at WM and unprofessional absolutely atrocious! I don’t know what celebrity hidden crown is speaking of but it sure is not Kim K. So I zip down the bag the so called hidden hanging hair bag to find my V Clip folded in half not hanging long ways but thrown at bottom with the gold hanger hook sticking inside the bag the hair is in with side seal broken. well we all know now this is a total set up why because this is hidden crowns rule the seal or tie clip can’t be broken! So they don’t have to refund how convenient. Not to mention you CAN NEVER! Speak to a live agent EVER all correspondence is by way of text you heard that right . Why? So they don’t have to deal with their unhappy consumers they have wronged. $455.00 is large amount of money that warrants a verbal communication especially the way my product was delivered . Very very sad.

    Business Response

    Date: 02/12/2024

    Hello Patricia!

     

    I am sorry you couldn't reach us late on Friday night. We sent our staffing hours in response to your text. I know our weekend staff was able to respond and resolve this for you. I do see you are happy with the hair, but just need the bag and hanger replaced correct?

    We can easily ship that out today.

    Please let me know if you have any other questions or concerns. 

     

  • Initial Complaint

    Date:04/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent back a defective item that is unusable and am being denied a refund for the item.

    Business Response

    Date: 05/01/2023

    At Hidden Crown, we strive to provide high quality products and good, attentive service to all our customers.  As such, we set out clear and specific guidelines with our return/exchange policy to ensure that the products returned to us are in  good, resellable condition. As it turns out, we have determined that the item you have returned is not in a suitable condition to be repurchased for the following reason. The security ties have been cut and the hair has been tried on and removed from packaging  This hair is not restockable or able to be put back into our inventory. We do specify this information on our packaging and on our return site as well. 

    That is why the item was returned to you.

    Additionally, we had not heard anything from you concerning any issues. We would of taken care of any defects if they were reported. 

    At this time, we can offer you an instore credit for the amount of $99.00 as a one time courtesy. 

    Once you accept our offer we will email you the credit. 

    Thank you!




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