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Business Profile

House Cleaning

The Maid Connection, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've used The Maid Connection for years with a few complaints, some rectified, some not even discussed. I did go onto their website and they are advertising falsely. They advertise that they try to send the same team of girls each time. This is NOT true. I requested this the very first time I called for their services and many times after because I want the girls to know my house, what they did or didn't do the last time (certain tasks can be done on a rotating basis), how my equipment (vacuum, etc.) works and it keeps them honest! Right before I stopped using TMC they were sending a different team of girls every two weeks on my regular day w/o notice. A different team would just show up. This is a problem. They also state that they are "Trustworthy." Again, not true. I found out the hard way. They also state that they are licensed, bonded and insured, which they are but I feel this is giving the public a false sense of security since it's practically impossible to make any claim. They make it sound like you (the customer) are in control of situations. NOT TRUE. The Maid Connection is falsely representing their company with a slick, but false, advertising on their website. *** **** ********** *** * ****** *** ******* ** ***** ***** ******** ******************** ******* ******* ***** ******* ***** **** ********* ******* 

The Maid Connection, Inc is BBB Accredited.

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