We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawyers

Bass & Associates, PC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawyers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable UNITED CONSUMER FINANCIAL, I do not have a contract with BASS & ASSOCIATES OF AZ , they did not provide me with the original contract as I requested.

    Business Response

    Date: 10/16/2024

    RESPONSE TO BBB #22391929

    Complainant is formally disputing the debt owed to United Consumer Financial Services (UCFS). Additionally, Complainant is disputing being in a contractual relationship with Bass & Associates, P.C of AZ (Bass) and stating that Bass did not provide the original contract as requested. Bass is a law firm that represents a variety of clients under a limited scope engagement. Bass previously represented UCFS with respect to this account, but has never been in a contractual relationship with the Complainant. Bass has no record of a request from the Complainant for the original contract. Complainant is requesting correction of her credit reports and that the debt be deleted from Complainant’s consumer reports. Bass does not report debts to credit reporting agencies. Bass has communicated Consumer’s request regarding credit report handling to UCFS directly.

    Note:  By posting this information on your website, we believe that the BBB has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the customer’s review and our response may be publicly posted on the BBB website, we have omitted all nonpublic, personal information regarding the consumer from our response. Please do not hesitate to contact us if we can be of further assistance.

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother-in-law passed away earlier this year. We (her son & myself) received this letter requesting information, however, unsure if this is legitmate or a scam. I have attempted multiple times to reach the number listed on the letter and there is no answer. I do not feel comfortable supplying information without more information from the law firm.

    Business Response

    Date: 05/20/2024

    Clients place accounts with Bass & Associates, P.C. (Bass) under a limited scope engagement. Our primary role is to gather information and attempt to collect debts for the accounts placed with our office. This includes sending letters, placing phone calls and obtaining copies of death certificates to facilitate the filing of estate claims.

    According to our records, a research letter was sent seeking to identify the Representative of the estate. Our office has confirmed that our phones are operational and being monitored during business hours. If the calls were made after hours, there have been no messages left regarding these accounts.

    Per the request of the Complainant in the BBB complaint, the desired outcome was to have no further contract by the business. Bass will cease all further communications with the Complainant, aside from this posting to the BBB website.


    Note:  By posting this information on your website, we believe that the BBB has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” Per Regulation F § 1006.6(a)(4), the term consumer includes the executor or administrator of the consumer’s estate, if the consumer is deceased. The terms executor or administrator include the personal representative of the consumer’s estate. A personal representative is any person who is authorized to act on behalf of the deceased consumer’s estate.  In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the customer’s review and our response may be publicly posted on the BBB website, we have omitted all nonpublic, personal information regarding the consumer from our response. Please do not hesitate to contact us if we can be of further assistance.

    Customer Answer

    Date: 05/21/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 21705116, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    Michelle Oberlin

     

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from Bass & Associates, asking for contact info for executor of my husband's estate. At first I thought this might be a scam, but I looked them up and found they're one of the disgusting companies that feed off peoples' hardships. I took care of my husband for 15 years, but when I started cancer treatment, I had to put him in a nursing home. My husband has been dead for over a year and I've been fighting cancer for almost 1.5 years. My husband was a disabled veteran, who had just started getting medical help and finally some compensation, 50 years after he was mugged on the Army base and almost killed. When he died, the VA took his check back out of our account and I was only getting my social security of less than $1,000. It took them several months before they sent it. Why can't these disgusting companies that feed off peoples' hardships just leave the dead alone? They're trying to feed off the dead like buzzards eating roadkill. Disgusting!

    Business Response

    Date: 01/18/2024

    Complaint is in response to a letter that Bass & Associates, P.C. (Bass) sent looking for estate information. Bass & Associates, P.C. is a law firm that represents a variety of clients, one of whom holds an account for a consumer associated with the address where the inquiry letter was sent. The purpose of this letter is to obtain probate information, since the consumer is deceased. Bass cannot provide any additional information without violating the privacy of the consumer.
    Per the request of the Complainant in the BBB complaint, the account was flagged as “Do Not Contact” and closed in our office. Bass will cease all further communications with the Complainant, aside from this posting to the BBB website.
    End of response

    Note:  By posting this information on your website, we believe that the BBB has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the customer’s review and our response may be publicly posted on the BBB website, we have omitted all nonpublic, personal information regarding the consumer from our response. Please do not hesitate to contact us if we can be of further assistance.

  • Initial Complaint

    Date:06/06/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Letter from company seeking executor information or person whom handles bills . Does not state any further information as to what this might be for in any manner.

    Business Response

    Date: 06/13/2022

    Complainant requests information about the debt and Bass & Associates, P.C. (Bass). Bass & Associates, P.C. is a law firm that represents a variety of clients, one of whom holds an account for a debtor associated with the address the inquiry letter was sent. The purpose of this letter is to confirm probate information, as the original account holder is deceased. Bass cannot provide any additional information without violating the privacy of the debtor.
    However, per the request of the Complainant in the BBB complaint, the account will be flagged as “Do Not Contact”. All further communications with the Complainant, aside from this posting to the BBB website, will cease. While technically not a complaint, Bass considers this issue resolved.
    Note:  By posting this information on your website, we believe that the BBB has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the customer’s review and our response may be publicly posted on the BBB website, we have omitted all nonpublic, personal information regarding the consumer from our response. Please do not hesitate to contact us if we can be of further assistance.

Bass & Associates, PC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.