Business ProfileforMobility Plus

I was sold a wheelchair lift for my vehicle Nov 2021. It was manufactured by Harmar. It was not rated for the weight of my electric wheelchair or tow capacity of my vehicle but was installed anyway. It is now bending. The steel frame is bending and is now unsafe for me to place my wheelchair on for transport. Photos were sent to Mobility Plus. My husband refuses to deal with them because he is so angry about the money he spent and wasted. I cannot get there myself to show them because I am the one in the wheelchair and cannot transport the wheelchair on the lift now. They said they will charge me $100 to come look. I spoke with the manufacturer Harmar who said that Mobility Plus is claiming that between getting the lift installed Nov 2021 and now that somehow I got a new, heavier wheelchair. This is insane. My wheelchair cost upwards of $30k which insurance paid and there is no way they would give me another in that time!! Mobility Plus is trying to get out of admitting they sold and installed the wrong lift. I just want my money back and they won't even call me. They keep calling my husband who is too angry to speak with them. I keep calling their office to try and get this taken care of and they won't talk to me, they tell me the owner is unavailable and then they hang up on me. I am unable to get to dr appointments now (or anywhere) because I have no way to transport my wheelchair. I want them to come to my home and look at it themselves since I am physically incapable of getting there without my wheelchair and simply acknowledge they installed the wrong unit. Harmar already told me based on my car and my wheelchair there's no what what they installed could support it. THey are a new company and made a mistake. They should own up to it and refund me the lift price.