Business ProfileforSmart Move Moving and Storage LLC

On April 26th, 2024, we hired Smart Move to move our belongings. We paid Smart Move to shrink wrap all of our artwork. The moving crew only wrapped one side of the two largest picture frames and subsequently the exposed sides were damaged quite badly. I have attached pictures. I have received quotes from two frame shops to have the frames replaced. I have attached these. I tried to dispute the charge to my credit card for the amount required to replace the two frames. I lost the dispute because I accepted my belongings and paid the moving company before I could inspect for any damage, it apparently does not matter that the moving company won't take your stuff off the truck until they are paid, making it impossible to notate any damage beforehand. I spoke with Robert at Smart Move as soon as I noticed the damage and he sent me an insurance claim form, so far I have heard nothing back, I left a message for Damian at that time as well and he never returned my call. The insurance coverage is by weight and not based on the value of the item. In any event, I would be lucky to get $20.00 from the insurance company to compensate for $1500.00 worth of damage. This is particularly frustrating because I paid extra to have all the artwork wrapped and the crew failed to do what I asked.