We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Chapman Porsche Audi of Tucson
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/11/25: I paid $4500 to secure the purchase of a vehicle. I was told the car would go thru an inspection before the car was delivered. 1/26/25: I was delivered the vehicle. In between paying my cash down and delivery date, I was told the car was being held up for tires. 1/27/25: I drove to work and the check engine light came on when I started the car to go on my lunch break. I notified the dealer. That evening I inspected the vehicle. I noticed the front passenger-side wheel well lining was missing. There was noticeable rust on the suspension. The missing lining exposed the battery and fuse box to debri and water. Which made me suspect the integrity of the electrical system. The driver side headlight was out. And the rear middle tail light wasn't coming on when the brake was engaged. 1/28/25: I returned the vehicle to the dealer and notified them of my discrepancies. The manager told me that the passenger side headlight was replaced. This confirmed that there was obviously some known electrical issues that were concealed during the transfer of the vehicle. After all this I would just like to walk away with my original trade-in. The lack of integrity of the dealership isn't worth financing the advertised vehicle.

    Business Response

    Date: 01/30/2025

    Mr. Faulkner visited the store yesterday and shared the issues he was experiencing with his recently purchased Camaro. After listening to his concerns, we determined that the best course of action for both him and us was to unwind the deal, which has now been completed.

    German Bojorquez
    General Manager
    Audi Tucson

    Customer Answer

    Date: 02/07/2025

    I just got off the phone with Navy Federal Credit Union and they haven't received payment. And the loan is currently accruing interest.

    Business Response

    Date: 02/11/2025

    The check was mail on February 5th.

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 11, 2024, and very excited because I could finally buy my first car from a dealer, the car that I liked I found it on the Audi Tucson website in the amount of $23,000 and for some reason that I did not understand I ended up paying $29,919.95 dollars. Luis Flores was the salesman assigned to us, I left the agency after almost 5 hours of process. The dealer agent handed me the keys to my car with a 30-day permit that expired on December 26, 2024. Luis mentioned that my plates would arrive by mail to my house in 20 to 30 days before the expiration date on that permit. I was planning to spend New Year's with my family in Mexico and leave Tucson very early on the 31st. My plates never arrived, and on December 23rd I had to go to the DMV to ask why I hadn't received my plates. The agent told me that the car title was not transferred in to my name nor to the name of the bank that helped me finance it. I immediately drove to Adi Tucson to ask them what was happening and they told me that the mistake was theirs but "That they had already fixed it." They gave me a second permit for 30 more days and sadly I had to cancel my trip to Mexico because I was warned that the Mexican broker agents might not let me cross the border with a "paper" permit. To this day I have not received my plates, and my second permit will expire on January 26, 2025. Last Tuesday, January 21, 2025, I returned to the DMV and they again told me that THERE IS NO TITLE IN MY NAME OR MY BANK! I contacted my bank and they have not received any response from Audi Tucson either. The manager Emilio Guevara (AUDI) told me last Tuesday "do not to worry" that they will provide me a third 30 days permit, and now I just want someone to give me an explanation of what is happening, because I am paying for a car on time and I don't even know if that process was fully legally.

    Business Response

    Date: 01/29/2025

    From time to time, we encounter title related issues that require corrections before we can transfer ownership to new buyers. Unfortunately, these situations can take longer than expected to resolve.
    In this particular case, we experienced delays while obtaining a statement of error from a third party to properly correct the title. This process was finally completed on January 22,2025. The car is now registered, and the title has been corrected. Throughout this process, the lending institution has been kept informed, and they are aware that the line has been secured in their name.

    Regarding the selling price of the vehicle, it was sold for $22777.00, as indicated on the purchase order, with Taxes, documentation fee, registration, and other options brought the total to $29,914.95.
    If further clarification or documentation is required, please feel free to reach out.


    German Bojorquez
    Audi Tucson

    Customer Answer

    Date: 02/11/2025

    Good morning! I already have the plates with me! They arrived yesterday! ..... thanks for your support and attention.

Chapman Porsche Audi of Tucson is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.