ComplaintsforChapman Porsche Audi of Tucson
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Complaint Details
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Initial Complaint
11/22/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Sought out a Porsche Dealer to order a 2022 Macan without a surcharge over MSRP. Was told by salesperson ****** ***** in mid-October the dealership did not charge over MSRP. Placed order on October 12. Customer service manager, ******** ****, contacted me via phone to take $1,000 deposit over the phone via my credit card. On November 10, ****** emailed me purchase order for approval. Added to the vehicle pricing was nitrogen fill and tinted windows adding hundreds of dollars over the agreed MSRP price. When I pointed out our verbal conversations did not include any such items, I was told they were "mandatory" for purchase. On November 11 I emailed ****** to cancel the order and process a $1,000 credit to my card. He responded it would take 3-5 days. On November 15, no credit received I emailed again and was given the same message. I emailed again on November 19. No response. On November 20 I emailed ******** ****. No response. Still no credit as of this writing on November 22.Customer response
12/20/2021
Hello
The following is an update regarding the complaint I filed against Porsche of Tucson since the most recent communication with the BBB.
I did not hear anything from the dealership nor was a refund received following the BBB message exchange of November 30.
I contacted Porsche Cars of North America with the complaint on December 7. They immediately contacted Porsche of Tucson and sought resolution on my behalf. Finally on December 11 I received confirmation from my bank the credit to my card was received. Absolutely ridiculous this dealership has such terrible business practices.
Thank you for managing this complaint.
**** *******
Sedona, Arizona
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.