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This profile includes reviews for O'Rielly Chevrolet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  O'Rielly Chevrolet, Inc.

  6160 E Broadway Blvd Tucson, AZ 85711-4023

  
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  O'Rielly Chevrolet, Inc.

  PO Box 12828 Tucson, AZ 85732-2828

  

Review Details

• Review fromDanny C

  Date: 12/02/2024

  1 star

  Danny C

  Date: 12/02/2024

  I Got the Hyundia Azera back on a Monday afternoon. Did a Quick Look at the repairs, look good. Paint on the other hand on the bumper does not match the rest of the car. Seems darker and not as glistening as the rest of the car. Had a chance to take a good look at what was done the next day and was not pleased at all! First issue was the door pillars, they were covered in something and were scuffed up. I buffed them and used some fine polish on them and it didnt bring them back to the scratch-less shiny condition when taken to ORielly body shop. They were shinny black when I took it in for the repairs now they are dull and I couldnt get whatever they used on the car off. Buying a new set of covers to cover them up. The dealership should cover this cost! The Windows had the same stuff on them as well. I managed to get them all cleaned up. The Next issue was the white dust in the engine compartment and inside the car. It may have been from sanding or paint. I got it all cleaned up for the most part. The Next issue was the hood struts dont hold the hood open. I almost got knocked in the head, as it came down quickly. Im sure, they knew they were bad. They should have told me about this. Im having them replaced. As for my deductible, they only had me pay $25 and the rest was my reimbursement for the rental that I had paid, as my insurance only paid for so many days. As for the timeliness of the repairs, I kept getting told by the shop *******, that it should be done within a week, which turned out to be close to two months. I had to call him for updates for the most part. It was the same excuse week after week. My insurance agent would contact them and get me updates as well and it was the same information about the progress. Overall, this was the worst experience Ive ever had with a repair facility. I will be contacting the general manager about it. The real issue for me now is the mis-matched paint. Not happy camper at all!!!
  

  O'Rielly Chevrolet, Inc.

  Date: 12/06/2024

  Good ******************** My name is ****** ********, and I am the Collision Manager here at ORielly Collision Center. I wanted to reach out because I understand you have some concerns regarding the repairs on your vehicle.Our primary goal is to provide the best customer service and high-quality repairs. I would love the opportunity to meet with you to discuss your concerns in detail. Please keep in mind that the repairs on your vehicle come with a lifetime warranty, as long as you own the vehicle.I made an attempt to contact you to set up a time to meet. I understand you've already addressed some items, so if you could please let me know a date and time that works best for you, Ill do my best to accommodate. Thank you for your attention, and I look forward to hearing from you ********* regards, ****** ******** Collision Center Manager ORielly Collision Center ******************************************************************** ************ ******************************************

• Review fromCassandra B

  Date: 02/27/2024

  1 star
  First time buyer at ******** and I have had the worse experience and horrible service with services! Bought a vehicle a month ago a week later I take it into service for some issues it was giving me and Tray in services was no help kept giving me the run around told me I had to wait until February 19th for warranty to kick in which was a lie because they offer a 30/90 day warranty on used cars. Waited until the 19th to find out a tech still hasn't looked at it when it takes not even a day to diagnose! Spoke with manager spoke with several employees and no one still hasn't even reached out to let me know whats going on with my vehicle! Worse service ever if I knew I was going to get this type of service I would have never bothered going there! Highly do not recommend this place they will s**** you over. Lack of communication very unprofessional!

• Review fromTracy K

  Date: 10/08/2023

  1 star
  We dealt with ****. He never told the truth. His story changed everyday. They had the vehicle for 3 months. When we went to pick it up, the bolts on the steering column were not even tightened. The headlight didnt work and you could see the sanding done on the paint repair. I would never take anything to that shop again.

• Review fromChristian J

  Date: 09/29/2023

  1 star
  ABSOLUTE TRASH!!! Paid this place almost $1800 for the repair not fixed right the first time. Was told since I have an aftermarket compressor that it would need a compressor. After 1 day of having the vehicle back the issue returned. THE SAME EXACT ISSUE!! Took it to another shop closer to me who checked the evap temp sensor and found it to be bad. Charged me $300 to fix it and haven't had an issue since. Called ******** and explained the issue and asked why I should be responsible for this, they said it was just additional repairs. This place is a joke! Take your vehicle elsewhere, maybe somewhere the techs actually diagnose a vehicle not just see aftermarket parts and claim that's the issue

• Review fromAmy H

  Date: 06/03/2023

  5 stars

  Amy H

  Date: 06/03/2023

  I recently hit a piece of metal while driving and had to have my car taken to the collision center for repairs to the tire and wheel well. The tires were warrantied through another company. The team in the collision center worked with the company the warranty was with and got the new tire and also ordered the new material for the wheel well. They regularly contacted me to keep me updated and had the car just under a week. The staff were all friendly and helpful, and I'd recommend ******** for any work needing to be done.
  

  O'Rielly Chevrolet, Inc.

  Date: 06/05/2023

  Ms. Holmes, Rhank you very much for posting this kind review and for entrusting your vehicle to the O’Rielly Chevrolet body shop. It takes a lot of time and effort to post a review on the BBB website, and I really appreciate your having done so. I will certainly pass on your compliments to Albert and the team, and again I thank you very much for doing business with O’Rielly Chevrolet. With best regards, Rob Draper, President and General Manager

• Review fromJosh D

  Date: 05/03/2023

  4 stars

  Josh D

  Date: 05/03/2023

  My family has purchased three vehicles from ******** since 2019. One was used and the other two were new. I never had a problem with any of the vehicles. I leave a four star instead of five because there were some areas for improvement, but the overall experience has been pleasant all around. My first vehicle as used, but in excellent condition and never had any problems. The second vehicle purchased was late on a Saturday so financing couldn't be 100% completed, but on the following Monday the finance department got everything locked in. On the third car purchase there was a slight hiccup on the finance side, but it got worked out after a few weeks. Overall, I'd give the sales and finance team high marks. The service team I've had nothing but praise for. I've only had service done on my newer vehicles at the dealership and typically get in and out on time. Most recently, I've had to utilize the body shop. It's the first time I've ever needed to use one. I worked with both ******* and ******; both were helpful and friendly. They ordered the part and since the vehicle was drivable I brought it in once the part had arrived. They had the vehicle for a week. The only area of improvement I could recommend was better communication since it was lacking somewhat in the beginning, but when that problem was brought up they promptly corrected it and gave regular updates. This was valuable to someone who has never been through the process of body work and an insurance claim before. Since my vehicle also had some missing microchips that were in, they made sure that was taken care of too even though it was warranty work that had nothing to do with my repair claim and kept us in the loop as things progressed They also made sure I was satisfied at pickup and walked me through everything. The truck looked new again after they also gave it a detail. No business is perfect, but after dealing with just about all the different departments at ********, I would recommend them to anyone.
  

  O'Rielly Chevrolet, Inc.

  Date: 05/04/2023

  Hi ****, Thank you very much for the kind words and for taking the time to report on your interactions with our company. And thank you very much for your business over the years! ******** Chevrolet turned 99 in March and owes its longevity to the patronage and loyalty of customers like you. Thanks again. With best regards, *******************, President and General Manager

• Review fromG. D.

  Date: 04/22/2023

  1 star

  G. D.

  Date: 04/22/2023

  Dealership is a click bait scam! _ I was looking for an older ****** for my girlfriend, and found they had a **** Rav4. I had email contact with a sales rep who said the car hadn't been evaluated and asked what interested me about it. (Well ******s are higher quality, it wouldn't use too much gas, and our budget was low.) _ She didn't say how much the car was because it hadn't been evaluated yet, but said my KKB range of 3-4K was accurate, and also said they have a wide selection of pre-owned vehicles that were reasonable. (I guess reasonable is subjective.).... I made an appointment on a Saturday, but the salesperson there said they probably don't want to sell so old a car to a customer. That sounds rude off the top, but I didn't make a scene. (I figured they deal in Chevys and don't understand some older cars are good.) _ He checked with the manager, and then told me it was sold that morning to one of their mechanics. (That was also rude as a customer with an appointment should come 1st.) _ He stated that they have other Rav4s, but they were all 10K and above. We looked briefly, but my girlfriend wasn't interested in that price range, so I politely said "we wouldn't waste his time." _ I understand it was the weekend and things may not be updated quickly, but the car stayed listed on the website. However, come Tuesday I got an automated (probably) email listing cars picked for me, and the same Rav4 was listed on it. And then on Friday I again got an email listing the same car! _ So it is evident that they are listing cars they have no intention of selling. Shameful!
  

  O'Rielly Chevrolet, Inc.

  Date: 04/29/2023

  Hi ****, Im sorry you felt we click-bait-scammed you. As you were told twice at the outset, (and acknowledged twice in your review), the vehicle you were interested in hadnt been through our reconditioning evaluation process at the time you expressed interest. We like to list vehicles online soon after we acquire them, with no price or offer of sale, so that consumers can see what might be coming, even if we ultimately decide we shouldnt retail them. Im glad our team made this clear to you and am sorry you dont like that process. As you mentioned, we decided the vehicle was too rough to retail but do sometimes allow our employees to buy such vehicles that are headed for auction. (I dont share your belief that the customer always comes first. For me, our employees sometimes come first, which I believe is why we have stayed in business for more than 99 years. We want them to be happy so they can serve our customers well.) We do appreciate your bad review, and your interest in doing business with us, and will reconsider whether to list vehicles before we decide what to do with them. I hope you find an old RAV4 that suits your needs! With best regards, *******************, President and General Manager

  G. D.

  Date: 05/03/2023

  While, I was aware that the supposed vehicle hadn't been evaluated; I was not made aware of the extent of what that means to your company.It's a ******* not a ****** so being about 24 years old isn't so bad for the car. It isn't unreasonable to expect it to be there. It also isn't unreasonable if another customer had arrived during the week before us and bought it. Your team did not make this stuff clear. But I am glad you are being honest that you want to trick customers in. I am not against dealerships (or any company)helping their employees, "if" that was the case. In no good business model does an employee ever come before a customer, but I appreciate your honesty that you have bad business habits.(If you ordered something or attempted to and were later told it wasn't available or sold, you would be upset too.) The sales team knew our budget range, and could have informed me of non-availability.But you wanted to lure us in to see more expensive vehicles. I doubt your company will be in business another 99 years if this is how customers are treated. It was not until we arrived at the dealership till we were informed that the vehicle may not be sold. We did not live near and had to commute in, so you wasted our time in hopes of selling a much more expensive car. [Food for thought: even in the worst possible situation of a car with a bad engine, it still would have been more economically reasonable than the more expensive cars your dealership wanted to sell.]

• Review fromVernita J.

  Date: 02/11/2023

  1 star
  This is for the body shop. I barely had a dent on my driver side door on my truck. I was quoted 2 weeks, then three and now going on going on the fifth week. By all means, select a different vendor. The reason for the issue is due to employee leave allowance. The option of a loaner vehicle is not an option for this location and they do not want to be accountable for anything. The person I was working with quit yesterday and now a new person is working with me.

• Review fromK. S.

  Date: 01/06/2023

  1 star

  K. S.

  Date: 01/06/2023

  I had my Camaro ******* towed to ******** Chevrolet for an oil pump failure. The car was idling when I got a ******** pressure. Shut engine off now" notification. It was immediately shut off without incident (no knocking or strange noises), and through ****** I found that the 2018 ZL1 is notorious for oil pump failures. In most cases the engine was fine if the car was shut off in a timely manner. Upon arriving at ******** the tow truck driver and myself made it very clear the car needed to be dropped in a spot for a car that is unable to be started. I explained to the service advisor everything about the oil pump problems these cars experience. I emphasized the car should not be started because the oil pump has likely failed. I asked for them to pull the oil pump and check for failure. The advisor told me it would be a week before they could look at the car. Three days later the advisor calls and says my engine seized up(engine startu[ in Oreilly's possession is logged in the *** event data recorder). ******** then submitted a warranty claim to Chevrolet for a seized engine, not an oil pump failure. As I never would expect Chevrolet to replace an entire engine without any type of diagnoses. An Oreilly tech made a costly mistake by starting the car and seizing the engine. I did not have a seized engine when I came into the dealership. Would have been a $3,000 fix had they not started my engine. Now it' well over $15,000. Why would a shop start an engine when the complaint is oil pump failure? ****** has denied any responsibility in seizing the engine. I met with the service manager and he insisted the car might have been seized on arrival, but the *** logged an engine start up in their possession. Oreilly is putting it all on me. They cannot be trusted to provide quality service and own their mistakes. Trusted them with my car and they totally blew it. Literally. Now its the long drawn out process of civil court to recoup my losses.
  

  O'Rielly Chevrolet, Inc.

  Date: 01/18/2023

  Hi **************, I researched this situation thoroughly with my staff, including all of the input from **, and I don't think your review is completely accurate. You forgot to mention that your ZL1 is equipped with aftermarket equipment which ** determined contributed to this problem and which caused them to void your factory warranty. I'm afraid there's nothing we can do to reverse that decision. I also conclude that nobody at ******** or ** agrees with your assessment that this situation would have been avoided if the vehicle had not been started "once more time" -- that somehow you got it to our shop just in time and that a single start is what caused this damage. Our experienced shop management team, who have examined the vehicle and the nature of the failure, carefully, don't agree with that assessment and none of the ** engineers who have been involved do either. I'm sorry you have experienced this situation and that it can't be fixed under factory warranty, but we don't agree that we caused the problem. I'm happy to discuss further with you. With best regards, *******************, President and General Manager, ******** Chevrolet

  K. S.

  Date: 01/18/2023

  My complaint is not about the oil pump failing. My complaint is not about a voided warranty. I asked to check if the oil pump itself would be covered under warranty. Since they were failing regularly in this model. Thats all I needed you guys to do. I have no clue why the car was even started to check for a failed oil pump in the first place. I emphasized the car had 0 oil pressure and to shut the engine off. I explained several similar situations that others have had with this car. I said pull the oil pump. If GM didnt warranty the labor for that I would just pay out of pocket. The very fact that you say a single startup caused this damage shows the lack of knowledge. The car had been modified for the last ****** miles. ** engine started up after sitting for three days would definitely seize up on one start up. It had a non working oil pump. This is exactly what the problem is. Got it to your shop in time ? It was not driven to your shop. You know an engine will still be lubricated for several moments after its pump has failed? After it sits for days all of that oil will have now drained into the pan and a start up would be catastrophic. This is why we asked where could we drop the car from tow if it can not be driven into the shop. The fact that you admit to starting it and now its seized is almost mind blowing that youd even post that here. You guys are mixing GM voided warranty on a failed pump with your shops negligence of starting a now dry engine. Separate the two events. GM claims modifications contributed to oil pump failure. Thats another argument within itself. You guys contributed to seized engine, admittedly. Seized engines do not give you one more start. It wasnt seized at all on arrival. The car barely ran two seconds after the notification and 100s of people saved their engines this way. Lastly, you really think its ok for a non seized engine to enter your shop with customer instructions of do not start oil pump failed and someone accidentally starts that engine days later seizing it. Then send that engine back out your shop seized and say its not your problem? Just imagine if you guys listened and pulled the pump that split in half instead of gearing up for a joyride. GM would have voided the warranty. I would have paid you guys to replace the pump and wed all come out ok, but no you blew the engine and now trying to hide behind GM and some modifications. Like I said of course they are not going to warranty a seized engine that ******* seized up. Stop hiding behind that. Im not worried at all at this point. Car is fixed and the case is very cut and dry. Was it seized before Oreily or not? Not because it started up. Its logged in data and admitted to publicly now. Thanks!

• Review fromMark O

  Date: 10/13/2022

  1 star

  Mark O

  Date: 10/13/2022

  I paid for window tint $500 + dollars I have never received. I have called and messaged, no response. I have a cracked windshield which was hidden by sales decals. I have purchased 4 new vehicles in the last 28 + years and I thought I would buy a used truck, big mistake. ******* has constantly declined in the past ***************************************************** his grave. Never again
  

  O'Rielly Chevrolet, Inc.

  Date: 10/13/2022

  ****************,I'm just seeing your review and am sorry to hear that we've dropped the ball on these items -- window tint not installed and cracked windshield not addressed. Those seem like easy issues, so I'm not sure why they haven't been addressed or why your calls and messages haven't been returned. Please be assured that I am on it and will get these things handled. You will be pleased to know that ******************** is alive and well. With best regards, ******************* President and General Manager
  

  O'Rielly Chevrolet, Inc.

  Date: 01/09/2023

  Hi ****, I circled back on this one this morning and was told by our team that your concerns had been addressed. If that's not the case, please let me know. Thank you again for your business. With best regards, *******************, President and General Manager, ******** Chevrolet

  Mark O

  Date: 01/09/2023

  Nope my windshield was never replaced as we had previously discussed
  

  O'Rielly Chevrolet, Inc.

  Date: 01/21/2023

  Hi ****, I'm confused about this one. My team is saying the windshield was replaced and you were happy with the work. Maybe you sent your reply before that happened? With best regards, ***
  

  O'Rielly Chevrolet, Inc.

  Date: 01/21/2023

  ****************, I think I've finally gotten a straight answer on my side -- that we DIDN'T replace the windshield when we did the tint work, as you explained. I got bad information. it is my understanding that the windshield replacement was scheduled for today. I'm sorry for all of the back and forth. If you still have concerns after the windshield replacement is complete, please let me know. Thank you for your business. With best regards, ***

  Mark O

  Date: 01/22/2023

  Windshield was replaced, finally. Thank you