Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new Corvette Apr 2024. 1 Jul, less than 1000 miles on it, I noticed the paint chipping around the headlights in 4 places. On the internet I saw this is a known defect. Theres a service bulletin concerning it, number 22-NA-081, dated Apr 2022. This made me mad because they have known the issue for years and not done anything to correct. I was told to bring the vehicle in for pictures and inspection to see if under warranty, which I did in 24 July. I was told it was covered and bring in on 29 Jul for ***air. I dropped my car off for 10 days to be fixed. I picked the vehicle up 7 Aug and the damage looked ***aired. Nine days after getting my car back, only one trip later, I noticed the same damage back that had just been fixed under warranty. One area chipping in the same place, and one in a new place, worse than the first time. Again I was asked to bring it in for pictures and approval, which I did on ******************************************************* on 9 Sep for ***air of the chipping. I thought I was being nice not having ***** pay for a rental car this time, and agreeing to not put my stripe or emblem back on yet in case the paint chipped again, as that costs them money. 16 Sep I picked up my vehicle and looked good. Soon after I was told by ***** Customer Service that they could not offer me any compensation for my inconvenience as she was told the damage was my fault and not covered by warranty. I was very confused and mad. Speaking to the dealership I was told a ** *** told them it was my fault as the front bottom center rubber piece was scratched along the bottom so ***** wouldnt reimburse the dealership for the last ***air. This damage they refer to is from backing out of my driveway going 1 MPH. The damage would not occur if there was no manufacturer defect!! They are now unresponsive and owe me paperwork on what they did, a letter saying I dont owe them anything for the ***airs, my stripe and emblem.

  Business Response

  Date: 10/13/2024

  Mr. Mazujian will receive his paperwork shortly.  The impact to the front splitter is causing the headlight housing to be misaligned. Therefore, the headlight is rubbing up against the paint of the housing and causing the paint chip.  

  Customer Answer

  Date: 10/13/2024

  This is an unacceptable response as it has been almost 30 days since I got my car back and asked for paperwork. I have been pleading for weeks for paperwork. It should not take 30 days to get a customer paperwork.  And they did not even say when I will get the paperwork except soon.   Also, I did not see mention of my stripe and good ornament that is owed me in the response, or acknowledgment that I dont owe anything for either repair.  

• Initial Complaint

  Date:08/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the evening of June 24, 2024 my wife, ****, and I, purchased a 2017 Chevrolet Bolt EV from the salesman, *************************, working for Watson Chevrolet of Tucson. At the time of sale ****** told us we would get everything we needed to register for the *** Clean Vehicle Tax Credit. After many subsequent calls to ******, *********************, the Used Car Manager, and ***********************, the General Sales Manager, I still have not been provided with the "Clean Vehicle Seller Report." This document (*** Form *****) is essential to us to be filed from the dealership to the *** in order for us to claim the $4,000 rebate on our 2024 taxes. Everything about the car we purchased qualifies for the rebate. In fact, when we purchased the car, we asked if we could apply the $4000 rebate directly to the purchase price of the vehicle and we were told no. As it turns out, this is a lie on the part of the salesman and the dealership, and we were allowed in fact (as of January 1, 2024) to have that amount subtracted from the purchase price. As of this date, Watson Chevrolet has still not filed the *** Form *****, nor have they provided any reason why they haven't. In fact, the General Manager, ***********************, will not take my calls, will not answer my messages, and on two occasions when I have gone to Watson to see him in person, he has hid from me and told his sales staff that he was not in. Since Watson claimed to sell this car as a rebate eligible electric vehicle and told my wife and I at the time of sale that we would receive "everything" we needed to claim our tax rebate, we feel that they should either show verification that the report has been filed as required by law, or refund to us the $4348.00 we were forced to overpay due to their lying about the law.

  Business Response

  Date: 08/29/2024

  We have been in contact with the customer and provided them with the necessary documents to receive their tax credit.

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2021 we took our 2006 ***** Colorado to have the motor replaced by Watson Chevrolet. We paid $8200.00 for them to do the work, it took 1 year for them to replace the motor due to the covid epidemic.Once i received the truck back from them I drove it for approximately 40k miles and had to take the truck in to them. This was not even 6 months later. They called me and said that the motor was having the same issues as before and that they would have to replace the motor.Since it was under warranty they went ahead with the work. It took another year before I received the truck back from them.Once i was given the truck i drove it to work and when i got home i noticed that the undercarriage was covered in oil, i called Watson to tell them about it and took the truck back to them.They said it was the water pump and they replaced it. I picked up the truck again and drove it to work again and on my way home the check engine light came on and a knocking noise started.I called Watson again and took the truck back and was told the engine has the same issue and would need to be replaced or fixed.I asked them to give me a full credit and we would get another vehicle but they would not want to do that. finally this last time they only wanted to give us $4500 credit. we were able to get them up to $6000 credit but we'd still be taking a loss. I've been without a truck for 2 years and feel that a full credit is only fair if your willing to take another vehicle off their lot.

  Business Response

  Date: 05/10/2024

  ********************** Colorado is over 20 years old and ************** no longer makes a new motor for his vehicle.  We have been able to acquire used motors, but unfortunately the first one lasted ****** miles and the 2nd much less than that. Yesterday, we attempted to trade him out of his vehicle with another one at his request.  He asked that he receive $6000 as a value for his Colorado.  Due to its age and having ******* miles on it, it was only worth $2500.  Nevertheless, out of customer service, we allowed $6000 for his Colorado.  He agreed to the terms, but later said he would need to think about it. Later that evening he requested that we give him and additional $2600.  We told him that wasn't possible. 
  

  I can understand ******************** frustration, but spending $8500 on a 20 year old ******* mile vehicle that is worth $2500 was his decision.  There is a point when machine's no longer can function.  You have to understand that all the used motors for that vehicle will likely also have near the same age and high miles and are prone to fail.  This is especially true when you put ****** miles on it in 6 months as he said in his statement.  *********** that sold the engine to us provided a warranty.  We will stand by this warranty and replace his engine, but there are no guarantees that it won't fail again due to the circumstances.  ********************** best option was to replace his vehicle.  To order to try to help ****************** with this problem, we offered him $3500 more that his vehicle is worth and he declined our offer.    

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2023 ***** Silverado Custom 1500 back in October-ish of 2023. As I am writing this review, my vehicle is now at the dealership for the THIRD time as I have been having non-stop engine issues. First, my battery was faulty and had to be replaced by the dealer. The battery was dead to the point where the key fob, or lights wouldnt turn on, even after a jump. The vehicle ended up needing a tow to the dealer where the battery was then replaced. Second, my coolant was overheating. I was getting messages on my dash telling me that my acceleration was reduced and to drive with care, as the turbo in my vehicle became obsolete at the same time. Again, the vehicle ended up having to be towed to the dealer, where they decided I had an issue with the coolant system and proceeded to fix it by replacing the water pump.Third (hopefully last), my coolant began to overheat again. This time I also noticed the oil overheating. Of course, I got the error message telling me that my acceleration is reduced. At this point, ** having repetitive issues with my truck. This time, I was close enough to a dealer to push my way to the dealership without having to get it towed, and now Im in a rental for a third time. Each rental, the company has NOT given me a loaner from the dealer, Ive been referred to Enterprise every time which is yet another inconvenience. Im not sure at the time of this post what the outcome of my third visit will be, but more than likely it sounds like theyll be replacing yet another engine part. I can provide an update once I know more. This vehicle was bought BRAND NEW, and should NOT be having issues that its having, especially when its still less than ****** miles. Im at a point where Im fed up, and feel like Im not getting my moneys worth on a brand new vehicle that should be reliable. This is ridiculous. I would love to get out of this vehicle and have the company buy it back so that I can get into something different.

  Business Response

  Date: 03/11/2024

  We are terribly sorry you are have problems with your vehicle.  I will reach out to you today to explore some options for you.

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the beginning of September of 2023 I Had my 1997 Cadillac Seville STS towed to Watson Chevrolet, due to it wouldn't start. A few days later I called the dealership, since I haven't heard anything from them. I was told I needed to Authorize 10 hours minimum for them to diagnose the problem, so I did give them the authorization, Another few days went by with not hearing anything, so once again I called them and was told the car needed a new coil pack, fuel pump, wire harness. and 2 window rear motor regulators. I told my service advisor to call it into my extended warranty company. Another couple days went by, and I got a call from the service advisor, advising me that my warranty company denied all of the claim. I than called my warranty company and was told they weren't told the whole story of what was really going on. They told me they would reach out to the dealership and authorize the repairs, which they did. About 2 weeks went by and again I called the dealership to find out when my car would be done. I was given 2 different pickup dates, than finally on September 22,2023 I was able to pickup my car. When I got in my car there was grease all over the interior of my car, wires cut, carpet untucked in the back seat, and trash everywhere. I went back inside and told the service advisor about it, and he came out and cleaned the grease out the best he could and than walked away. I was so ******, I got in my car and left. I stopped at the car wash and got my car washed, when i got home I noticed several areas on the body of the car scratched up, I called the dealership and complained I was told to send in pictures, even though I offered to bring the car back to them. I sent them the pictures to be told that they didn't do any of it, even though the pictures tell a different story. They even sent me pictures of the car when it was dropped off to them, that shows they ran my door into a van. I have sent several emails to the dealership with no replies. I feel they

  Business Response

  Date: 02/14/2024

  Hello *****,
  

  I don't believe I received your entire message, so if you want to email it I would be happy to help.  My email address is *******************************.  From the message I was able to read it looks like your vehicle was not as clean as when you dropped it off.  My apologies, we would be happy to take care of that.  I will need some further guidance as to what scratches you believed took place while in our possession, as the paint condition on a 27 year old vehicle would be difficult to determine. Also, in the complaint it says your desired resolution is around $1200, can you elaborate on why? Perhaps it was part of the message that was cut off.  

   

  Thank you

  Customer Answer

  Date: 02/14/2024

  I will e-mail *** to try and resolve this matter.  I don't want this closed out until we reach an agreement.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2015 ***** Tahoe. Five days ago I had a sudden loss of power steering while driving. The dashboard chimed and a messaged displayed stating, ************* steering. The power steering has been going in and out for the last five days while driving. I have been trying to get ahold of a service advisor at ***** since the first occurrence and had no response from them. I have done my due diligence on researching the issue with the ELectronic power steering and I have even gone as far as having an auto body shop diagnose the issue. A DTC code of U0131:00 **** communications with power steering control module. There was a recall on date December 2, 2014 specifically stating, Loss of electric power steering (EPS) Assist technical service bulletin reference number 14743B. The recall clearly states, certain vehicles experience a sudden loss of power steering assist that could occur at any time while driving. if the power steering assist is lost a message is displayed on the driver information center with a chime sound to inform the driver. steering control can be maintained because a vehicle will revert to manual steering mode but would require greater driver effort particularly at low vehicle speed INCREASING THE RISK OF A CRASH. Dealers are to replace a power steering assist motor kit. Dealers are to service all vehicles subject to this recall at no charge to the customers, regardless of mileage, age of vehicle, or ownership from this time forward. I then drove my Tahoe to the Watson Chevrolet dealership here in town and the service representative, ***********************, searched my VIN which states there was no recall on my specific vehicle EVEN THOUGH I am having the exact issue that was recalled on 2015 ***** Tahoes.

  Business Response

  Date: 08/23/2022

  ****************** walked in without her vehicle. She stated to on of our advisors her experience with the loss of power steering. He looked up her vehicle information using the **** (FR566042)

  ***re was a recall/software reprogram that was performed on her vehicle 2/24/2020 at ****** miles. *** recall was performed at **************. I gave ****************** the phone number to GM customer service and also my direct line. I did tell her that she no longer has warranty coverage on her 2015 Tahoe which has excess of 130k miles at this time.
  
  I assured her I would be willing to work with her and GM to come to an amicable resolution.

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  fecha de compra 07-11-2022, tratar de cancelar contrato 07-26-2022 por motivo ******** defectuso, la transmision. el cual se nego completamente el gerente general **** de agencia Watson Chevrolet.di un monto de downpayment 5.000$ al manager de Finanzas *********************, el me vendio una aseguranza silver de 3,270$ para la trocka chevrolet colorado 2020 de 20mil millas y pregunte porque tan alto el interes(12.38%) que se me dio? a lo cual se me Explico que por tener mi licencia de manejo vencida y apenas en proceso, pero que yo despues podia refinanciar la trocka Chevrolet colorado.Recibi trato despota y Racista por el gerente general ****, no creyo en mi version de los echos que no sirve la transmision y aire acondicionado de la colorado, y dijo no podia cancelar contrato a un hispano, solo el quiere intercambiar por otro carro cuando lo tenga. y esta dejando pasar el tiempo para cancelar, me dijo en 48 hrs me iba a tener respuesta lo cual no lo ha echo. tambien dijo ****, yo no podia hacer lo que me diera la gana, solo lo que el dijera. yo viendo opciones y por el contrato aplique ahi mismo con otro vendedor para intercambiar a otra trocka GMC, ***** mil dolares mas ***** lo cual se me pedia pagar ****$ c/mes, lo cual no acepte mas que dar 800$ al mes, ya que debo pagar full cover aseguranza.**** dijo no aplicamos a *** truck GMC porque no tenemos los **** mensual para pagarlos.el Sr **** insiste en que no nos gusto el carro Chevrolet y por eso lo queremos devolver, yo afirmo nos fallo en la ida a ********** y a la vuelta y hasta el aire acondicionado empezo a fallar. y antes de irme le avise al vendedor de la falla mecanica.yo solo pido cancelar mi contrato con esta agencia y devolucion completa de mi dinero, ya que recibi mala experiencia en mi primer compra ******** nuevo y trato al cliente por parte de ****, esta persona dijo afectaria horrible mi credito al cancelar, quiero aclarar los vendedores fueron amables y respetuosos excepto esta persona ****.

  Business Response

  Date: 08/13/2022

  We have been unable to duplicate any issues with the vehicle that **************** purchased. The vehicle has a 4 cylinder engine and what he is describing are normal characteristics of that vehicle.  Giving the vehicle back after owning it for a month and driving it to ********** is not possible.  The bank owns the vehicle, not us. That being said we, are trying to work with **************** and the bank to get a different vehicle. We will attempt to do a substitution of collateral with the bank.  Since **************** currently does not have a drivers license so there is only one bank that we work with that will give him a loan?  We are at the mercy of that bank for an approval for a different vehicle.  If they decline to do the loan there will be nothing we can do unless the status of his drivers license changes. 

  Thank you

  Customer Answer

  Date: 08/13/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I disagree with the claims in this email. We only had the car for 15 days that is not a month. We noticed something wrong  with the car before the trip, we clearly told the dealer that something was wrong with the transmission and  they responded that the car was fine to travel with and they would check it after we returned. When we arrived to **********, the car was giving ** a lot of problems. Once we returned we went to the dealer to check the car, with that being said I dont feel satisfied with this response I find it unfair and Ive been wanting to cancel the contract before the 30 days were up. I would like to exchange for a car that does work and a better car. I am aware that the driver license is expired but I would like to be updated on what the bank has to say and hope to find a good solution thank you 
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:06/11/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12, 2022, I visited Watson Chevrolet to purchase a vehicle, during the vehicle purchasing process the manager stated that the finance company required me to purchase a mechanical protection plan and that they would included at no cost to myself. Later on when I had a chance to review the documents I signed I noticed that I was indeed charged for the vehicle protection plan, the amount of $2660 was added to my contract without my knowledge.

  Business Response

  Date: 06/22/2022

  We have reviewed the video recording of the transaction in the finance office and could not find any evidence of those comments being made. We contacted ****************** and told him he could cancel his warranty at any time.  He told us that we wanted the warranty, but he was told by the sales manager it would be included in the deal at no cost.  The manager that he said he made this agreement with is currently out of the office.  Once he returns we will make every effort to resolve this matter.