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Business Profile

Travel Agency

DSA Vacations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I submitted a Deposit of $6961.84 on February 10, 2020 for a trip to South Africa in October 2020, Due to the Covid pandemic we were unable to travel and were told at that time we would not lose our deposit if we rescheduled for a later time to which we did for October 2021, again due to Covid we were unable to travel and was told again we could reschedule once again which we agreed to this year. Throughout this process we have been trying to reach out to DSA and have left numerous voice messages as well as emails, but they have not returned calls or messages. I reached out to them at one point and told them due to the fact they are M.I.A. we just want to be reimbursed our deposit. Again, no contact has been made to us. Even if they didn't reimburse us, we should be traveling to South Africa next week as far as our previous agreement went, but no contact has even been attempted on their part.

  • Initial Complaint

    Date:05/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband ********* ***** and I were supposed to go to South Africa for our honeymoon back in 2020. This trip was booked in 2019, pre-covid and we paid for insurance. **** contacted department of transportation and they contacted south african airlines to issue us a refund. The airlines refunded DSA . The department of transportation said DSA had 60 days to reimburse us. However it has exceeded the 60 days and we have yet to receive our refund. This was on March 2nd. Attached below please see the refund that south african airlines sent to DSA. (South african airlines sent this to us to confirm that that had issues the refund) We have been calling DSA multiple times a day for weeks and cannot get in touch with anyone. In addition to emails. I am hoping to get this resolved. The two images below are just for one ticket so this would be for 2 tickets. The total amount in airfare being $4,400.54 The total refund amount from DSA is $ 5,710.54 Please see attached the chase account activity and scroll to page 4 of 6 with the date 1/07. This is where you can see the payment made to DSA. Thank you in advance for your assistance. Best in health and happiness, ******* *********

  • Initial Complaint

    Date:04/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***** ********* I purchased a trip to Morocco with a company called DSA Vacation travel specialist for myself and my husband. The original dates of travel were May 1-8 of 2020. There was a deposit paid on 9/9/2019 in the amount of $200 per person. In additional amount of $2000 1/23/20 and $1996 on 3/16/20 paying the full amount of the trip. Due to the COVID we were not able to attend the trip. We accepted to rebooked and was still not able to attend. Finally I decided that we will no longer be taking this trip and requested to be refunded. When I spoke to the travel agent ******* ********** she assured me that I would be refunded. When I spoke to my credit card holder they indicated that the credit was there but I would have to wait up to 10 days while it processes and it would be viewed on my statement. When I contacted the credit card company after the 10 days they advised me that they no longer see the credit on the account. Credit holder American Express also could not get a response from the travel agent nor the Travel Agency. Numerous times have I tried contacting the travel agent and did not get any response as to how and when I will be able to get refunded. The only time she would respond is when an common associate would reach out to her letting her know of my attempts to reach her. I have sent certified letters with receipts of payment and they were returned to sender as unclaimed. I am in all hopes that this issue will be resolved very soon in the full amount of $4396.00. Thanks in advance for all your help as this has been a very troubling time for us.

DSA Vacations is NOT a BBB Accredited Business.

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