Complaints

• Initial Complaint

  10/20/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My husband and I submitted a Deposit of $6961.84 on February 10, 2020 for a trip to South Africa in October 2020, Due to the Covid pandemic we were unable to travel and were told at that time we would not lose our deposit if we rescheduled for a later time to which we did for October 2021, again due to Covid we were unable to travel and was told again we could reschedule once again which we agreed to this year. Throughout this process we have been trying to reach out to DSA and have left numerous voice messages as well as emails, but they have not returned calls or messages. I reached out to them at one point and told them due to the fact they are M.I.A. we just want to be reimbursed our deposit. Again, no contact has been made to us. Even if they didn't reimburse us, we should be traveling to South Africa next week as far as our previous agreement went, but no contact has even been attempted on their part.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My husband ********* ***** and I were supposed to go to South Africa for our honeymoon back in 2020. This trip was booked in 2019, pre-covid and we paid for insurance. **** contacted department of transportation and they contacted south african airlines to issue us a refund. The airlines refunded DSA . The department of transportation said DSA had 60 days to reimburse us. However it has exceeded the 60 days and we have yet to receive our refund. This was on March 2nd. Attached below please see the refund that south african airlines sent to DSA. (South african airlines sent this to us to confirm that that had issues the refund) We have been calling DSA multiple times a day for weeks and cannot get in touch with anyone. In addition to emails. I am hoping to get this resolved. The two images below are just for one ticket so this would be for 2 tickets. The total amount in airfare being $4,400.54 The total refund amount from DSA is $ 5,710.54 Please see attached the chase account activity and scroll to page 4 of 6 with the date 1/07. This is where you can see the payment made to DSA. Thank you in advance for your assistance. Best in health and happiness, ******* *********

• Initial Complaint

  04/29/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My name is ***** ********* I purchased a trip to Morocco with a company called DSA Vacation travel specialist for myself and my husband. The original dates of travel were May 1-8 of 2020. There was a deposit paid on 9/9/2019 in the amount of $200 per person. In additional amount of $2000 1/23/20 and $1996 on 3/16/20 paying the full amount of the trip. Due to the COVID we were not able to attend the trip. We accepted to rebooked and was still not able to attend. Finally I decided that we will no longer be taking this trip and requested to be refunded. When I spoke to the travel agent ******* ********** she assured me that I would be refunded. When I spoke to my credit card holder they indicated that the credit was there but I would have to wait up to 10 days while it processes and it would be viewed on my statement. When I contacted the credit card company after the 10 days they advised me that they no longer see the credit on the account. Credit holder American Express also could not get a response from the travel agent nor the Travel Agency. Numerous times have I tried contacting the travel agent and did not get any response as to how and when I will be able to get refunded. The only time she would respond is when an common associate would reach out to her letting her know of my attempts to reach her. I have sent certified letters with receipts of payment and they were returned to sender as unclaimed. I am in all hopes that this issue will be resolved very soon in the full amount of $4396.00. Thanks in advance for all your help as this has been a very troubling time for us.

• Initial Complaint

  03/14/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On December 30, 2019, I forwarded a deposit of $1,000.00 for trip to South Africa; Cape Town Jazz Festival 2021 (March 24, 2021 - April 3, 2021) for me and my wife. The total cost of the trip was $4,449.00 per person totaling $8,898.00. For the next ten months forwarded payments for an amount of 600.00 each; for month 11th $948.00 and for the final payment in the 12th month $950.00. Because of COVID we had an opportunity to cancel or postponed this trip until March 23, 2022 - April 2, 2022, we decided to postpone it. However, because the persisting issue with COVID and the continuous breakouts in Africa we had to make a decision to cancel the trip indefinitely. As such, we contacted the Travel Agent and were instructed to file the necessary paperwork to have DSA Vacations refund our $8,898.00. On, December 13, 2021 we submitted our claim to DSA Vacations (Consultant Agent). On January 13, 2022 sent a follow-up email on the status of our refund. The consultant agent responded that date, stating she sent an email to her accounting department requesting status and will let me know as soon as she received a response from them. On January 19, 2022 sent another follow up since I had not received a response from your company. As of this date, I have not heard from your company concerning our refund claim. To resolve this issue, I would appreciate if your company forwards our refund check in the amount of $7,898.00 immediately. Enclosed is the copy of final payment and again all other documentation. If you need any additional information, please contact me directly. I will wait until February 8, 2022, before seeking help from my state consumer protection office, Better Business Bureau (BBB) and State Attorney General Offices here in the State of Delaware and Arizona.

• Initial Complaint

  03/07/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I booked a trip for 4 with DSA to travel to Morocco from May 1-8 2020. DSA was contracted by South African Airways (SAA). The trip included roundtrip airfare from New York to Morocco, lodging, and 7 meals. Total cost was $8792.00. Due to COVID-19 pandemic, the trip was postponed until 2021. It was again postponed until 2022 due to the Delta variant. Over the course of 2 year, I have reach out to ******* Valenzuela, Travel Agent/Office Manager for DSA to receive periodic updates on the trip. Her response to my frequent request for an update was generally delayed and came after multiple follow-up/reminder email from me. On January 11, 2022, in response to my request for an update, ****** assured me that the trip would take place in May 2022. In February, after ******* failed to response to my request for n update, I learned that DSA permanently closed and DSA's contract with SAA expired on 12/31/2021. I have been unsuccessful in further attempts to reach *******, DSA, or SAA.

• Initial Complaint

  02/24/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I purchased a group trip with 3 others which was delayed due to Covid Pandemic. It was challenging before and after to make connections with DSA Vacations. There were indications the travel would occur in fall of 2021, then there was an option for Spring of 2022. As the spring trip approached, we were diligently attempting to gain confirmation of the travel plans. It is not late February and the trip is posted on the website as if it were still in progress and we have yet to get response from the agent. One response stated she would confrim travel rearrangement and reply within 24 hours. This was the beginning of February. At this point, I've reached out via email and phone with continued nonresponse regarding refund for the trip.

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