Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document
  ***** **** ** *** *** **** * *** *** ********* ******** *****************************************************

  Business Response

  Date: 12/08/2023

  To Whom it may concern;
  
  
  Patrick Jolivette applied for financing on August 14th, 2023 and took the vehicle into his possession on that date. (Please see receipt and original 45 day temp tag-dates) Patrick traded his truck and $3,000 cash but did not accurately describe his employment information on the credit application. Due to the incorrect information (fraudulent employment information) stated on his application Too Hot Motors financing loan for the vehicle in question was denied, returned, and we were cautioned by the lender with regard to accurate information. The application itself states that the purchaser certifies the information is accurate, and allows the investigation of employment. Upon investigation the lender determined that Patrick had quit his job in July despite his indication on the application of his continued employment with that job. He in fact had quit and started his own business making it impossible for us to secure financing for him with the application provided. 
  
  
  On September 11th, after exhausting all financing options Patrick returned to the dealership with a check from Navy Federal for the majority of the balance due and signed a promissory note for the $1,834.56 difference, to be paid over time. He insisted that he needed this truck and despite the mileage and despite the encouragement to purchase an extended vehicle service plan, he refused. He did complain of a high speed wobble that we repaired at no charge. We also did work on the turbo, again at no charge. On 9-11-23 we repaired an oil leak and provided Patrick with the parts that were replaced again at no charge. Despite the fact that he still owed us money and that the time elapsed from August 14th, was well over three weeks we continued to provide Patrick with repairs at no charge for every concern he had. On 9-11-2023 I told Patrick that his 15 day 500 mile free repairs were over! I Personally suggested once again that he purchase an extended repair contract, he again refused. 
  
  
  In October Patrick called and said he was having issues with the truck after using it to haul commercial load(s) and wanted us to repair the vehicle. I informed him that the 15 day 500 mile guarantee was long expired and that we agreed to our last repair on 9-11-23. I also informed him that we still need the balance due. He insisted that the 15 days should start over from the last repair on 9-11-2023. However, Patrick had been in possession of the vehicle since August 14th and it was now mid October. I told him that our extended repair warranties could have been configured to cover him for commercial use but Patrick did not want to utilize that option when it was offered. Patrick refused to purchase a repair warranty everytime it was offered. Too Hot Motors is not responsible for any issues beyond the 29th of August. Patrick is in a hard place due to the decisions he made and Too Hot Motors can not be responsible for those decisions. 
  
  
  Patrick Jolivette is a very nice person and was a pleasure to deal with. Too Hot Motors has been willing to help him and to go above and beyond what is required with regard to minor repairs, service, financing, 15 days or 500 miles, and Patrick's projected future needs. However; despite a great relationship, the willingness to address multiple concerns over time, and his projected future needs with regard to a high mile vehicle, we can only encourage the consumer to protect themselves, not force them to purchase repair insurance.
  
  
  Warm Regards,
  
  George Jameson
  Too Hot Motors
  5974 E Speedway Blvd
  Tucson, AZ 85712
  Office: 520-314-4077
  Cell:    520-481-9796

• Initial Complaint

  Date:10/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint on this company. First issue has been resolved. Second issue. I purchased GAP Insurance on 12/09/21 when I purchased a 2006 Chrysler 300C ($495.00 Enrollment Charge) I got rid of this car on 08/30/22, and attempted to cancel my GAP Insurance with the company Too Hot's contract named (CARCO) They have no policy in my name, no contract in the number provided on my paperwork, and no history on this car in the dates provided (12/09/21 - 08/30/22) In short, I paid for GAP Insurance that was never submitted, initiated nor provided. I would like full refund for fraudulent charges from TOO HOT Motors (Original contract and cancellation request attached)

  Business Response

  Date: 10/07/2022

  To Whom It May Concern,
  
  I pulled Mr. ********’s original deal and it does appear he was charged $495.00 for GAP on the bill of sale. When I went to review his GAP coverage it does indeed show the GAP coverage was never activated and was voided out along with the warranty he purchased at the same time. The warranty was refunded.
  

  I have no idea as to how this situation transpired and why his gap was never activated or refunded. The Finance Manager that did the paperwork at the time was let go due to multiply paperwork errors. I imagine the proper paperwork did not make it to the right channels.
  

  I have put a check in the mail to Mr. ******** for the full $495.00 going out 10/07/2022. I have attached a copy of the check being mailed.
  
  Regards,
  
  Mayalan Molina

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Ford Focus SE on July 5th. The battery was from 2018, leaking and damaged. I did not see the battery damage but within 3 weeks the battery died. I had to pay out of pocket to have it replaced even though the car is under warranty. The dealership is refusing to reimburse me.

  Business Response

  Date: 08/01/2022

  Our service department goes through a 90 point inspection on all retail vehicles. This vehicle’s battery was charging at the correct voltage and was not damaged. The battery was disconnected while going through the recall process at the Ford Dealership. Mrs ******** refused to believe our staff that the recall had been completed  because the Carfax had not been updated, even though we had the documentation from the local Ford Dealership. After delivery Mrs. ******** called us and stated the MPG was showing too low a figure. Our service manager explained that when the battery was disconnected during the service recall work, the MPG (miles per gallon) would need to re-average after the reset. The extended service contract does cover up to $100 towards replacement of failed batteries at any ASE certified shop. 
  A claim can still be processed for the battery through TruWarranty. Mrs.******** purchased a battery three weeks after delivery of the vehicle and without any contact with us. After that purchase Mrs. ******** demanded we reimburse her. I explained that without the opportunity to assist her with a new battery I could not just write a check to another provider. This would have been covered by Too Hot Motors without question, either from the warranty/maintenance agreement or by our wholesale/retail parts & service department. I explained once she made the decision to purchase a battery from a retail store without consulting us we could not be fiscally responsible for that decision.  
  The explanation that she was absolutely covered by us, and only needed to contact us for a replacement battery, was not satisfactory to her. She insisted that we reimburse her or she would file a complaint with the BBB and place a negative review online, which she did. I was very careful to explain to her the coverage in force and to simply call us if she ever needed anything. The decision to purchase a battery from another retailer and threaten bad reviews and complaints unless it’s covered is what we were faced with. I even offered to give her a new battery and install it (remotely if necessary) all for free if she returned the one she bought. That idea was too much trouble compared to Too Hot Motors just footing the bill. 
  The reality is if she would have contacted Tru Warranty at 866-217-5309 and made a claim or allowed our service department to process a claim she would have no out of pocket expense.