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          Find a Location

          Southwestern Utility Management, Inc has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileSouthwestern Utility Management, Inc

            Utility Water Company
            Multi Location Business

            Contact Information

            PO Box 85160

            Tucson, AZ 85754

            Visit Website
            (520) 623-5172

            Customer Reviews

            1.25/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Southwestern Utility Management, Inc has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              PO Box 85160, Tucson, AZ 85754
              BBB File Opened:
              8/26/2004
              Years in Business:
              38
              Business Started:
              1/1/1986
              Business Incorporated:
              6/7/1982
              Type of Entity:
              Corporation
              Alternate Business Name
              • Mescal Lakes Water System, Inc.
              • Bradshaw Mountainview Water
              Business Management
              • Ms. Bonnie O'Connor, President
              • Mr. Keith Dojaquez, Vice President
              Contact Information

              Principal

              • Ms. Bonnie O'Connor, President

              Customer Contact

              • Mr. Keith Dojaquez, Vice President
              Additional Contact Information

              Fax Numbers

              • (520) 792-0377
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              12 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/01/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Rude customer service. Lazy C Water just turned over to this management company. First they violated my privacy by including my email on a list with other customers’ emails visible. Then I tried to pay my bill online but their website wouldn’t accept the account number they provided. I called and was immediately spoken to in a condescending tone—you’re late and after ten days subject to termination. I’m making this complaint because ten days is an absurd amount of time to move to termination of water…in the desert…in the summer. It’s quite frankly disgusting and sounds illegal. Mortgage, car, electricity, gas…no other utility company has such strict rules, and water is the one we all need to survive.
              Read More
              Read 11 More Complaints

              Customer Reviews

              4 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Daniel R

              03/01/2024

              This utility companies customer support service is awful! Compared to the original company I was dealing with my water service, Lord AZ Water (who were terrific), SUMs customer support team is a joke. If I had an alternative water provider, I wouldnt hesitate to leave this company in the rearview mirror. As I give it even more thought, given the multiple failures reported by the utility company over the last year, I sure hope their well engineering is better than their customer service!Heres why I feel the way I do.Since learning that the customer service calls were transferred from the local *********** near my home down to the ****** office, in the five attempts Ive made to reach them by phone, they have picked up the phone only once. All calls were made during their business hours and at times other than lunchtime. Frustrating.Weeks ago, I had sent an email to their Support email address stating that I was not able to re-register my account and then I needed assistance. No response.So lets see if this complaint to the BBB lights fire under someones behind.
              Read 3 More Customer Reviews

              Local BBB

              BBB Serving Southern Arizona

              More Info on Local BBB

              BBB Reports On

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