Complaints

• Initial Complaint

  04/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  11/17/2021 - Pool inspection we had done when we bought the house. It shows #8 that the solar was in working condition just prior to the plastering. 12/6/2021 - Employee (R) came to give us a quote on plastering the pool and doing some plumbing work, install new pump. We talked about covering over the pop ups on the pool. Employee (R) informed us that most people cover their pop-ups and use a creepy crawler for cleaning the pool. He said that it would not cause any problems and be more economical. 12/23/2021 - They started work on the pool. Communication was not great. They had ordered the wrong tile, but we were able to notice it before they started and that problem was resolved. 1/7/2021 - Pool was completed and Employee (R) came to pick up the rest of the payment. He assured us that everything was working fine at this point. 3/25/01 - The weather is warm enough to start the solar heating and swim. We turn it on and nothing is working. We call Employee (R) and ask what is going on. He said not to worry, it is probably just a switch that needs to be turned, but if something needs to be replumbed then he will take care of it. He said again not to stress. 3/28/2021 - Backyard pools sent out a technician (H) to check out the pool solar. He said the bottom pop-ups were the way the solar water went into the pool and now that they are covered the solar will not work. He said it needed to be plumbed into the main pool pump for it to work. He said he would contact Employee (R) and get back to us. From this point onward we have not received a response from either Employee (R) or the Owner (S). We call and leave messages and we also text. They completely ignore us. It is very frustrating and not a way to treat customers. 4/8/2021 - We contacted Trident Plumbing and they came out and gave us an estimate on fixing the problems created by Backyard Pools. The cost to repair is $445.00.

  

  Business response

  08/05/2023

  Saul Rodriguez Business owner response!

  As the homeowner stated on his pictures of his complaint? He wanted the solar to be canceled and also a pump to be canceled;

  * Solar Re Plumbing

  and pump elimination!

  *This complaint also was made to ROC Arizona Contractor license!

  Miscommunication with my salesman and homeowner;

  Sends the homeowner didn't want our business back. We were the ones that contacted a second party to take care of that issue ;

  The money was refundable to the homeowner day of inspection with the ROC and having paperwork in hand complain was canceled! And full amount of money was reimbursed to pay second party to replumb Solar heating.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩