Reviews

Review Details

• Review fromMalinda T

  Date: 03/26/2025

  1 star

  Malinda T

  Date: 03/26/2025

  I would leave a negative star-received a robe as a gift-washed for first timehorrible-balls all over-reached them-they will do nothing about itI wish I could post a pic-will never order from them again-my husband spent over ****** for this robe-I am sure ******* has better quality-very disappointed that they do not stand behind their products-maybe that is a red flag-

  Barefoot Dreams, Inc

  Date: 03/27/2025

  Hello *******,Thank you for your feedback. Were very sorry to hear about your experience and understand how disappointing it can be when a gift doesnt meet expectations.While the robe was purchased in July 2024 and is outside of our typical return and exchange window, we do stand behind the quality of our products and want you to feel confident in your Barefoot Dreams experience. As a gesture of goodwill, we would be happy to send you a replacement robe.Additionally, if youd like, wed be glad to have you send the original robe back to us so our Quality Control team can perform a full evaluation. This is entirely optional, but we welcome the opportunity to review it further.We do want to note that, based on the image you previously provided, it appears the robe may not have been laundered according to our recommended care instructions. To preserve the integrity of our fabric, we strongly recommend washing items separately in cold water on a gentle cycle, using a mild detergent, and avoiding fabric softeners or laundering with other garments that may cause friction. Following these steps helps ensure the longevity of the garment and can prevent pilling or wear.We hope this helps restore your confidence in our brand, and we truly appreciate the opportunity to make this right. Our ************* Team will reach out to confirm your preferred size and delivery address for the replacement.Warm Regards,Barefoot Dreams

• Review fromJeri B

  Date: 01/21/2025

  1 star

  Jeri B

  Date: 01/21/2025

  For the price, you would think they could have someone read the emails or answer the phone. This company should merge with one who can service its customers better. Wont be recommending to buy direct.

  Barefoot Dreams, Inc

  Date: 03/17/2025

  Hello ****,We appreciate your feedback and regret that your experience did not meet your expectations. Our customer service team strives to respond to all inquiries as quickly as possible, especially during peak holiday seasons when response times may be slightly longer due to high ********* reviewing your case, we see that our team did respond to your email inquiry regarding your order and provided guidance on how to adjust your shipping details with **** as the package was already in transit at the time of your request. Unfortunately, once an order has been shipped, we are unable to make modifications directly, but we provided the best solution available to ensure you could receive your package at your preferred address.We apologize if this was not the resolution you were hoping for and appreciate your feedback. If there is anything further we can assist with, please dont hesitate to reach out.Barefoot Dreams *************

• Review fromAndra

  Date: 01/07/2025

  1 star

  Andra

  Date: 01/07/2025

  This is the first negative review I have left for a company but I am so disappointed in the customer service of this company. I ordered a robe for my husband at the end of November as a Christmas present. During the ordering process, there was nothing about a 15-day refund policy. When I went to exchange it after Christmas, I was told I only had a 15-day window for refunds and no exchanges. They indicated it was on the confirmation email and packing slip. I sent a copy of my packing slip that did not have anything about a fifteen-day return. I was told it was a Good Morning America policy and since I ordered it when they were featured on *** it was a GMA policy. I contacted *** who said it was a Barefoot Dreams policy. I contacted Barefoot Dreams again and I was sent my confirmation email that stated at the very bottom, that a refund would be given within 15 days but no indication of an exchange policy. I now have a robe that is too big for anyone in my family.

  Barefoot Dreams, Inc

  Date: 03/17/2025

  Hello *****,We appreciate your feedback and understand your frustration. However, wed like to clarify that the return policy for your purchase through Good Morning America ************** was clearly stated at the time of checkout and on all emails received. The policy explicitly outlined that items could be returned within 15 days for a refund, with no mention of exchanges being offered. If exchanges were an available option, they would have been stated within the return policy.Additionally, our team resent your original order confirmation, which reiterated the same details. We appreciate that you took the time to review it, and we regret that this was not the resolution you were hoping for. However, as this was a third-party promotion with its own set terms, we are unable to make exceptions outside of the agreed-upon policy.If we can assist you with anything else, please dont hesitate to reach out.Barefoot Dreams *************

• Review fromMichael L

  Date: 12/11/2024

  1 star

  Michael L

  Date: 12/11/2024

  I really want to give them 5 stars because I love their products, but I can't look past this. One, there is no place to leave a review of the specific product on their website and only shows catered reviews. That's a big red flag, but I guess I can look past that. Two, and this one plays into the first one, if I'm spending $100 on a pair of sleep shorts, the strings should NOT be sucked into the back of the shorts unable to be pulled back out after ONE wash. Can't tie my shorts with one string. I've had strings get pulled and stretched out in the washer/dryer but never forced back into the clothing to the point where I can't even wiggle it out through the hole.

  Barefoot Dreams, Inc

  Date: 03/17/2025

  Hello *******,Thank you for taking the time to share your feedback. We truly appreciate your support of our products and understand your frustration regarding your experience.We want to clarify that product reviews are available on our website for customers to leave feedback on specific items. If you encountered any issues with submitting a review, we would be happy to look into it further.Additionally, we could not locate any prior communication from you regarding this concern. We encourage customers to reach out directly via phone or email so that we can offer troubleshooting steps, confirm care instructions, or explore a resolution, such as a return or exchange, when applicable. Our team is always happy to assist, and we would have gladly provided guidance on adjusting the drawstring issue, which can sometimes occur based on washing methods.If youd like further assistance, we welcome you to contact our ************* team at ******************************* so we can discuss potential solutions.We appreciate your feedback and hope to have the opportunity to assist you.Barefoot Dreams *************

• Review fromMichelle S

  Date: 12/03/2024

  1 star

  Michelle S

  Date: 12/03/2024

  The complete lack of any type of customer service is astonishing. My poor experience with Barefoot Dreams began when I placed an order for $827.11 via Neiman ****** on Sat. 11/16. Two weeks later I had not received a shipping confirmation so I called NM on Sat., 11/30 and they explained that the vendor had not shipped and was unresponsive to follow-up. I requested that the order be cancelled and 4 days later, they have not responded to NM about my order cancellation. That same day, 11/30, I went to the Barefoot Dreams website and placed 5 orders totaling $2,891.35. After my orders were placed & I reviewed the confirmations, I realized that one of the items included in 3 of my orders was not correct. In the advertisement on their website, they showed a pajama set (top and bottom). I ordered this 3x. When I reviewed the confirmations, I realized that it was not a set, but that it was separates and I had ordered 2 tops and 1 bottom. I immediately called their customer service within 30 minutes of placing my orders and it was closed and noted they are open Mon-Fri. I sent 3 emails within an hour of receiving each of the 3 order confirmations requesting that they swap the item in question with a throw that was exactly the same price. I called their office Mon 12/2 to follow-up and the message said the office was closed so I left a message. This morning, Tues 12/3 I get shipping confirmations that my orders with the incorrect items have shipped. I called again and the machine said the office is closed. I don't understand how a company has nobody working on the biggest shopping week of the year. I subsequently went to their ******** page and read similar stories regarding their horrible customer service. I am extremely disappointed as somebody who spent a large sum of money with this company and have been left with absolutely no support.

  Barefoot Dreams, Inc

  Date: 12/05/2024

  Hello ********,Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and want to take this opportunity to address your concerns.We understand your frustration and apologize that we were unable to make the requested changes to your order before it shipped. As you noted, the majority of your outreach occurred outside of our business hours, and due to a high volume of inquiries during the holiday season, our team responded as soon as possible during our regular hours. By the time we were able to review your request, your order had already been processed and shipped.We regret that we could not fulfill your request to swap items before shipping. However, we do offer a return option for the items that are not to your satisfaction. While we know this is not your preferred resolution, we are committed to ensuring you have the flexibility to return items that dont meet your needs.We deeply value your business and the trust you placed in us with your purchases. Your feedback is important, and we will continue working to improve our processes and responsiveness during busy times to better serve our customers. If you have additional questions or need assistance with a return, please do not hesitate to reach out to our customer service team directly.Thank you again for your patience and understanding.Warm Regards, Barefoot Dreams

• Review fromGina M

  Date: 12/02/2024

  1 star

  Gina M

  Date: 12/02/2024

  I would give one star if I could. Made a purchase on Nov 18 for a daily deals blanket. Then, Nov 29, they email and say they oversold and they would send a different color choice. They then never responded to any further communication and didnt give money back or send item.

  Barefoot Dreams, Inc

  Date: 12/03/2024

  Hello ****,
  
  Thank you for your feedback. We sincerely apologize for any frustration caused by the communication regarding your order and for any misunderstanding about the status of your purchase.

  
  We can confirm that your color swap request was processed on Friday, 11/29/24. As stated on our website, all orders are subject to our standard processing times, and your order remains within that timeframe. Our team is committed to promptly addressing all inquiries during business hours, and we responded to your concerns this morning following your weekend messages, as our offices are closed on weekends.

  
  We truly appreciate your patience and understanding while we work to fulfill your order, and we are confident you will receive your updated blanket soon. Please do not hesitate to reach out directly if you have any additional questions or need further assistance.

  
  Thank you for giving us the opportunity to clarify and ensure your satisfaction.
  
  Warm Regards,

  Barefoot Dreams

• Review fromAlyssa S

  Date: 11/30/2024

  1 star

  Alyssa S

  Date: 11/30/2024

  I see that the lack of customer service is a common issue with this company. They do not respond to emails and the do not pick up the phone. My order is being sent to the wrong location and all my emails and phone calls have gone unanswered. How do you sell products with ZERO customer support available to the people paying for the items?????? What kind of business practice is this? Why have a phone number or email address for inquiries when you do not respond to them??

  Barefoot Dreams, Inc

  Date: 12/04/2024

  Hello ******,Thank you for sharing your feedback, and we sincerely apologize for any frustration youve experienced. We understand how important it is to receive timely assistance, especially when theres an issue with your order.Our customer service team operates Monday through Friday from 8:00 AM to 5:00 PM PST, and were currently experiencing a higher-than-usual volume of inquiries due to the holiday season. While our typical response time is within ***** business hours, we strive to address every concern as quickly as possible.We have responded to your inquiry to confirm that the requested address change for your order was honored. Your updated shipping information is now reflected on the order, and well ensure it reaches the correct location.We truly value your business and appreciate your patience and understanding as we assist all of our customers during this busy time. If you have any additional questions or concerns, please dont hesitate to reach out.Warm Regards,Barefoot Dreams

• Review fromTheresa U

  Date: 11/26/2024

  1 star

  Theresa U

  Date: 11/26/2024

  Placed an order for three of their "deal" blankets. Received a confirmation that they were working on the order. After a week inquired about the status and they responded saying they were out of stock and canceled the order. No alternative was offered.

  Barefoot Dreams, Inc

  Date: 12/04/2024

  Hello *******,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the cancellation of your order and for the disappointment this situation ********** the time of your inquiry, we followed our standard processes to cancel the order due to the stock concerns you raised. While we offered a 20% discount code as a gesture of goodwill, we understand that not being provided with an alternative option was frustrating, and we are truly sorry for ******** like to make this right. If youre interested in placing a new order for the CozyChic Ribbed Throw in either Dove Gray or Almond, wed be happy to retroactively price match for you. Please dont hesitate to reach out to us directly so we can assist with placing your order.Thank you for giving us the opportunity to address your concerns. We truly value your business and hope to provide you with a positive experience moving forward.Warm Regards, Barefoot Dreams

• Review fromCeleste R

  Date: 11/03/2024

  1 star

  Celeste R

  Date: 11/03/2024

  I have purchased *** from a retailer in *********, nad i am enjoying my clothes. There are more products i would like to buy that are not in the store but are on the website. The experience with the website is NOT GOOD, (slow to load, searches do not lead to desired items, the discount code that showed up in my email one day earlier was not accepted, and shipping is free for merchandise over ******, though most items run ******.) NO THANKS. Also there is no customer service or way to contact the company on the website. Thumbs down.,

  Barefoot Dreams, Inc

  Date: 12/03/2024

  Hello *******,

  Thank you for taking the time to share your feedback. Were so glad to hear youre enjoying your Barefoot Dreams pieces, and we truly appreciate your interest in exploring more of our collection. We also want to address the concerns you raised regarding your online shopping experience.
  
  Our website does include ways to contact our customer service team, and were available Monday through Friday from 8:00 AM to 5:00 PM PST to assist with any questions or concerns. We encourage you to reach out to us if you encounter any issues, whether its with a discount code or navigating the site. Regarding discount codes, there are restrictions that apply, which are listed in the terms and conditions, but were happy to assist in confirming eligibility for specific items.
  
  Your feedback regarding the websites performance is very valuable, and well share it with our team as we continuously work to improve the online shopping experience for our customers.
  
  Thank you again for your input, and we hope to have the opportunity to better serve you in the future. If youd like assistance with placing an order or have further questions, please dont hesitate to reach out to us directly.

  Warm Regards,

  Barefoot Dreams

• Review fromAllison C

  Date: 10/28/2024

  1 star

  Allison C

  Date: 10/28/2024

  Worst customer service ever!!! Send this astronomically-priced blanket as a gift to my uncle. They offered no gift card or indication it was from us. I asked to change to shipping address to me so I could add a birthday card. They ignored me. Then I called and they refused to cancel because its been processed?!?!

  Barefoot Dreams, Inc

  Date: 10/29/2024

  Hello *******, 
  
  Thank you for your feedback. We understand your concerns regarding your recent order, and we would like to provide some clarification.

  
  Your request came in outside of our office hours, and while we make every effort to assist customers promptly, our warehouse team operates on a separate schedule. As noted in our FAQ and order policies, once an order begins processing, changes or cancellations are no longer possible. This information is readily available to all customers, and our records show that each of your inquiries was responded to, including the details of why we were unable to modify your order.

  
  We also want to clarify that we do offer the option to include gift messaging, which can be entered during the checkout process. We're sorry if this wasnt clear at the time of your purchase.

  
  If theres any chance a message was sent under different contact details that we may have missed, please let us know, and well be happy to look into it. We value your feedback and will continue to refine our processes to provide the best experience possible.