Business ProfileforCPAP Nation

Order ****** "AirFit F20 Full Face Mask" purchased online, received January 31, 2022. On March 2, 2022 contacted company via online chat with CSR re mask having tear near chin area was told that "it has been more than 30 days we are unable to provide warranty on our end, but you are able to still get manufacture warranty for 90days after purchase. Please see the link below with further instructions: ************************************************************ I told CSR that today, Mar 2, 2022 is 30 days. CSR said she had to check with supervisor and eventually replied "I have heard back from management and since the mask has been worn this is considered to be basic wear and tare for the product. That being said please use code ****** to receive an additional 20% a mask replacement" I have used these masks for the past several years and 30 days can not constitute normal wear and tear usage! I believe the mask to have been defective as I replace them generally once a year??? I also used the link provided to contact Resmed direct however, they are not a distributor to the end user and was advised "Your inquiry will be best addressed by your home medical equipment dealer who originally provided you with your ****** product(s). Authorized ****** dealers are available to work directly with patients..." I paid $66.28 for a mask that was defective and would appreciate a warranty replacement at no cost to me. Per the Resmed website ******** Ltd ******** warrants that your ****** mask system (including mask frame, cushion, headgear and tubing) will be free from defects in material and workmanship from the date of purchase for 90 days"