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Find a Location

Zephyr has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Zephyr

      2277 Harbor Bay Pkwy Alameda, CA 94502-3026

    Business ProfileforZephyr

    Range Hoods

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Zephyr is engaged in designing, marketing and manufacturing a wide array of design-forward kitchen ventilation hoods for numerous residential settings. Its product line includes the Cheng, Arc and Europa Collections and the Power Series.

    Products & Services

    Range Hood Installation, Range Hoods, Ventilation Hoods

    Business Details

    Location of This Business
    2277 Harbor Bay Pkwy, Alameda, CA 94502-3026
    BBB File Opened:
    5/24/2012
    Years in Business:
    26
    Business Started:
    6/30/1998
    Business Started Locally:
    6/30/1998
    Business Incorporated:
    11/29/2009
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    80
    Alternate Business Name
    • ZEPHYR VENTILATION, LLC
    • Zephyr Ventillation
    Business Management
    • Mr. Gil Ligh, Vice President of Operations
    Additional Contact Information

    Website Addresses

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    This complaint is about the Zephyr Company referring me to a repair company that de-frauded me out of a service fee. I called the company to let them know my Wine Cooler wasn't working and ask for them to recommend a company to do the repair. They provided me with a reference for FixThingz Appliance Repair and I called them on May 24, 2024. The repair person came to my home and said the compressor wasn't working and needed a new one and quoted me price of $1177 for a replacement and charged me $150 for a service call that could be used toward the repair cost. I called Zephyr back to let them know a new compressor was needed and since it was under warranty they sent a new one. I tried to call the repair person back and they never returned my calls and I have never been able to get in touch with them after many attempts. I called Zephyr to let them know the company was a fraud and they basically said there wasn't anything they could do for me. I feel they owe me the cost of the funds I paid the repair person since they referred me to the company. I still have to get my cooler repaired which will cost me hundreds of dollars. I asked them to reimburse me the funds I had to pay for the service call, and they wouldn't agree to that or offer any other compensation.
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    JIM W

    5 stars

    06/26/2024

    HAPPY CANADIAN CUSTOMERS We bought a ********************** Presrv "French Door Dual Zone *************** Cooler" and are absolutely satisfied with its compact size, dual zone design, very sharp aesthetic looks, its quality materials and state-of-art functional attributes. Our Zephyr cooler was a deliberate choice after reviewing their brand reputation reviews, despite their distinctly higher price-point relative to some competitor brands. And wow does this company ever stand firmly behind their products reputation for high quality and long-life assurance as a solidly reliable line of appliances, including efficient customer support from their US headquarters to us Canadians north of the border. Zephyr clearly operates under a business model centred on leadership in product reliability and a staff team oriented to securing positive customer experience and customer support responsiveness.********** (Senior Support Specialist) in ****************** is a talented, exemplary customer support professional. Together with the Zephyr management teams endorsement, he secured us an efficient solution on an anomaly circumstance with our appliance, that provided us a considerate, direct and assured resolve to continue enjoying our selected model. It was a crucial signal and signature of positive corporate philosophy in commitment to assist and retain their customer base, despite the challenges that geographic distance from them can create.The type, quality and variety of beverage and wine coolers that Zephyr manufactures will meet a variety of needs and space contexts. This company is well-positioned to be the preferred brand choice by residents and businesses wherever one desires a quality temperature-controlled storage solution for their special beverages. In our assessment as one customer, **********************'s Presrv line of coolers are highly recommended for households or businesses seeking a quality built product specifically designed for wine and other niche craft beverages.

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