Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Honda Accord Sport to Goudy Honda dealer in Alhambra CA for Starter replacement, Valve cover gasket replacement and Rattle noise in the engine the only thing that they did not fix its the rattle noise engine that I paid for it not the first time I took in they replaced a engine part on second time the I took in they replace other part I did not pay, the third time the service representative called me saying they need to replace other engine part and that I have to pay the difference of my first payment at the beginning to fix the rattle engine noise I just want to get it fix whit no more payment or get a money refund.

  Business Response

  Date: 04/18/2025

  Hello Mr. **************** name is **** ****** Service Director from Goudy Honda. I am sorry you are still having the same issue. I would like to invite you in to inspect the vehicle, so we may determine what needs to be done to correct your concern. Please call me at your convenience. My direct line is ************ or you can email me at ************************************** I look forward to hearing from you. Thank you !!  

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership markup the car, but showed the sticker as msrp so technically its a bait and switch as the car is pre-order waited 3 months so cant add-on anything so they jack up the price by 5k very upsetting car came with damages.

  Business Response

  Date: 11/20/2024

  Dear **** *****,

  
  Thank you for bringing your concerns to our attention. We apologize for the experience youve had with your recent purchase. We understand your frustration regarding the price increase and the condition of your vehicle upon delivery.
  Regarding the price markup, we want to clarify that, due to current market conditions and vehicle availability, prices on certain models may vary from the ***** However, we strive for transparency in our pricing, and we regret any confusion caused.
  

  As for the damages to your vehicle, we take this matter very seriously. Please contact us at your earliest convenience so we can schedule an inspection and arrange for the necessary repairs. Our goal is to ensure your satisfaction with both the condition and pricing of your vehicle.
  

  We sincerely apologize for any inconvenience this has caused and appreciate your patience. Please let us know how we can move forward to resolve these issues.
  

  Best regards,
  **** *****, GSM
  Goudy Honda
  Mobile: ************ Email: **************************************************************

• Initial Complaint

  Date:07/22/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 26, 2024, I took my car in for service at Goudy Honda in Alhambra. I described to the service advisor, *************************, the issue with the A/C system. I explained that it was not cooling and that the fan would decrease in intensity even when at maximum level. **** said that the car most likely needed an Evac and Recharge but if any other issue was found he would call and let me know. I did not receive any communication from **** until the service was completed and my service document read System is operating normally after repair was made. The car A/C system in fact was not operating normally and continued having the same issue. I tried to bring in the car in another day but a different service advisor, ****, said that because I brought in the car randomly and it probably wouldnt be touched so I decided to come back a different day. I finally was able to bring in the car to **** on July 13, 2024, and he called me later to inform me that the car had an excessive clutch gap and it would cost me an additional $588 on top of the $382.09 I had already paid. Why wasnt this issue raised the first time I brought in the car? Either Goudy Honda ****************** is incompetent or they scammed me out of money without fixing the issue that I clearly stated and paid for. I lost $382.09 and my A/C system is still not working properly. Goudy Honda scammed me out of money and tried to scam me for more money. I am requesting a full refund.

  Business Response

  Date: 11/20/2024

  Dear **** ********,

  
  Thank you for bringing your concerns to our attention. We apologize for the frustration you've experienced with your A/C system. After reviewing your service visits, we acknowledge that the issue with the A/C was not resolved initially. The excessive clutch gap, which was discovered on your second visit, was not apparent during the first inspection.
  

  We regret any inconvenience this has caused and are reviewing our processes to ensure more thorough diagnostics in the future. If you have any further questions or would like to discuss this matter, please feel free to contact me directly at ************ or **************************************************************************
  

  Thank you for your patience.
  Sincerely,
  **** ******
  Service Director
  Goudy Honda

  Customer Answer

  Date: 11/20/2024

   
  Complaint: 22011345
  
  I am rejecting this response because:
  
  it falls short of what a responsible business would do. This establishment has scammed me of money and they need to issue a refund. 
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:01/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/16/2023, I financed a vehicle through Goudy Honda Dealership in Alhambra,**. I had purchased Honda care and Carefree car protection which I then cancelled within the same week on 09/23/2023. It is 12/28/2023 and my warranty has still not been cancelled and I am being charged the services that I have cancelled in writing.

  Business Response

  Date: 11/20/2024

  Dear ******* *******,

  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience this has caused.
  
  If you still have not received the refund or If you have any further questions, please do not hesitate to contact us.
  

  Best regards,
  **** *****

  General Sales Manager

  GOUDY HONDA

  EMAIL: **********************************************************

  OFFICE: ********************
  
  
  

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been taking my 2015 Honda Civic Vehicle to Goudy Honda for a suspension noise. Since March of 2023 its now July 2023 and my suspension problem still hasn't been fixed. I'm getting different excuses as to why they can't fix the issue. There telling me my brakes are causing the suspension noise. I asked the Dealer if I pay to get the brakes done and the noise doesn't go away. If there going to refund my money for a misdiagnosed. My Vehicle is under Extended warranty and they refuse to fix my Vehicle unless I pay cash for services not needed and not covered by warranty. My brakes are fine been taking my Vehicle to them and now all of a sudden it's my brakes. I didn't go for service for brake issues I went in for suspension noise. (Struts, Axles, ************** Ball Joints, Tie rod) ****** Brakes are not making any noise.

  Business Response

  Date: 11/20/2024

  Dear ******* ******,

  
  Thank you for sharing your concerns. We apologize for the frustration caused by the ongoing suspension issue. We understand the confusion regarding the brake diagnosis and are committed to properly assessing the suspension components.
  

  Please contact us to schedule a detailed inspection so we can resolve this matter promptly.
  

  Sincerely,
  **** ******

  Email: **************************************************************************

  Office ************
  Service Director
  Goudy Honda

  Customer Answer

  Date: 11/20/2024

   
  Complaint: 20362416
  
  I am rejecting this response because: Suspensin issue has been resolved by another Mechanic Shop. Issue that was brought up to Honda in multiple occasions. And failed to fix the issue. If they have any way to make up for that I'm here.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in due to an ** problem in 2020, they were unable to diagnose and instead refilled the coolant, added dye and told me they would check it again when I came back. When the ** failed again and I returned they said the condenser was the problem and it was under extended warranty and would be replaced. The issue recurred again recently and I brought the vehicle back to be told this time the evaporator was the problem and it would be $2700 out of pocket to repair it because due to this diagnostic and repair cycle taking three years I am now currently out of warranty. They attempted to pressure me into paying for the repair immediately by telling me they only had one evaporator in stock currently and it could take a long time to get another. I am not interested in paying thousands of dollars out of pocket due to their inability to diagnose an incredibly common issue and I see from their other complaints posted publicly that this is something that has happened more than once and they seem to have no problem continuing the same charade.

  Business Response

  Date: 11/20/2024

  Dear *** ******,

  
  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration youve experienced with the ongoing AC issue. We understand your dissatisfaction with the diagnostics and repair process over the past few years.
  Our goal is to ensure your satisfaction and address the matter fairly.
  

  Please contact me as your earlier convenience.

  
  Best regards,
  

  **** ******
  Service Director, Goudy Honda
  EMAIL: ************************************ MOBILE: ************

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Honda Accord from Goudy Honda. Beginning it went well until we got to the financing part. We were having issue getting me financed with *********** so instead we opt for a lease with Honda Finance. Sign all documents. Decline the extended warranty. 2 day later my sales lady text we informed me that they were able to get me approved with ***********. When I went in to sign the paperwork. I ask the finance manager to remove the extended warranty and extended service warranty. She told me it is part of the package with ***********. She said to me Take it or leave it I really wanted the deal so I sign the document. Later I found out that I dont need to purchase the extended warranty or any other extended service to get approved for financing. This is part my fault for not doing research. Second thing was I wanted to exchange my car because the car was too long and too low. I didnt mind paying the extra cost. The sales director told me they cant do exchange with no explanation to why. Which was weird because on the day i purchased my vehicle. Another couple was returning their vehicle and exchanging it for a different vehicle because the vehicle they previously bought didnt meet their need. I feel this business take advantages of consumer like me. At this point, I would like to like to get the extended warranty remove and move on. This would save me $3000. Any help would greatly be appreciated.

  Business Response

  Date: 11/20/2024

  Dear **** *****,

  Thank you for reaching out and sharing your concerns with us. I truly apologize for the frustrations you have experienced during your recent purchase process at Goudy Honda. We strive to ensure every customer has a positive experience, and it appears we fell short in your case.
  

  Regarding the extended warranty and extended service plan, I understand your concerns and appreciate you bringing this matter to our attention. I will personally review your purchase details and discuss this with our finance team to determine how we can best address your request to have these items removed. Our goal is to ensure that our customers feel fully informed and comfortable with their agreements, and I regret that this was not the case for you.
  

  In regards to your inquiry about exchanging the vehicle, I sincerely apologize for any confusion. We do have certain policies in place regarding exchanges, and I will look into why your situation was handled differently from the other customer you observed. I will work with our team to clarify our policies and provide you with an accurate response.
  

  Please know that we value your business and are committed to resolving these issues to your satisfaction. I will follow up with you soon to discuss the next steps. Should you have any immediate questions or concerns, feel free to contact me directly.
  

  Thank you for your patience, and we appreciate your continued trust in ***
  Sincerely

  **** *****
  General Sales Manager
  Goudy Honda
  

  Office ********************

  Email: **************************************************************

   

   

• Initial Complaint

  Date:07/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had an issue where all the sensor lights in my car went on telling me the my tires had issues, navigation has issues, auto correction issues, brake issues and there are other notifications on my dash that flash and I cannot remember. I brought this into Goudy Honda of Alhambra **********. After inspection I was told that it was a misfire issue related to a gasket. I also brought in my BCM recall paper to have them update this too. I was quoted $4800 not including the tax and was informed that it would cost $187 for the diagnosis no matter what the circumstance was if the warranty didn't cover the cost. I provided them with my maintenance invoice from what I had going back a few years. I didn't keep them all but had 5 of them in hand but the warranty department claims that eventhough I had the hard copy of the invoices there was never anything submitted formally through either the honda system or carfax so they won't honor my warranty and they denied to cover the cost of the repairs. If this was a gasket and it was engine related I feel it should fall under the warranty regardless if its a 3rd party that changed my oil. This was pretty much all that was done to the car since I bought it in July 2019. I feel that Honda won't honor this because they can use the 3rd party mechanic as an excuse, this shouldn't matter since the failure was a gasket deep inside the engine. I didn't race my car everyday so how would that occur unless its a defect with the car. They sold me a lemon and won't honor the warranty using an excuse. I attached the email communication for your review

  Business Response

  Date: 07/15/2022

  Contact Name and Title: *********************
  Contact Phone: **********
  Contact Email: ************************************************
  At the time of service the customer did not have documentation of adequate service history to definitively say whether the repairs would be covered under any factory warranty. The customer would be liable for all diagnostics until it could be determined if the issues were caused due to a lack of maintenance or were due to a Honda factory defect. Customer declined the diagnosis charge at time of service so no further diagnosis was performed.

  Customer Answer

  Date: 07/15/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have since taken this issue up with the original dealership that I purchased my Honda from. Let get this clear, I paid Goudy Honda $187 to diagnos the issue, you don't fully explain anything other than you submitted the documentation to Honda Care which is NOT true because the dealership I took this too said they have nothing in the system showing you ever submitted a request to Honda care to otbtain approval. The lies you weave apparently doesn't work since you are NOT the only dealership out there so before you start stating you declined. I was not about to pay you $4800.00 to do a job that the warranty should have covered since I did not tamper with the engine. Failure with an engine due to a misfire couldn't have been caused by oil changes or maintenance with this was a warping of the engine issue. Get that straight!

  Business Response

  Date: 07/18/2022

  Sorry that you have this perception. We look at maintenance history. One key component is maintenance. We did not submit to honda based on you not authorizing us to determine if the vehicle has a covered component. That requires a review of the possible problem and if after the investigation concludes that it is covered, the charges would be applied to the warranty or covered component. We were not able to get to that point based on not having authorization to investigate.. I'd hope that you'd reconsider , and allow us to do the best job that we can. Supplying good maintenance would have helped also.. thank you for the opportunity.. I will address this to management.

  Customer Answer

  Date: 07/26/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  What you are stating to me is completely different than what I have in an email to me by the service representative at Goudy Honda. I also had multiple conversations in person to the service person and it's contrary to what you are telling me. All I know is that either you are lying to me or the service person is lying to me. The email I have in my inbox from your service representative contradicts what you are telling me so there's something not right. I know that my car is now fixed and I did not have to pay anything out of pocket because the 2nd dealership I took my car to confirmed that it was covered under my extended warranty. I am out $187 for the diagnostic and service that did not meet any of my need because I wasn't given the correct information by your representative.
  See Attachment/File: RE Repairs or my Honda Accord.msg