ComplaintsforDynacraft BSC, Inc.

• Initial Complaint

  05/30/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  **** was ordered through Dynacraft direct on Amazon.We were looking for a bike we could use for photo ops with a celebrity persona, then give the bike to a participant or pediatric patient we sponsored during the Memorial Day Weekend Event, 2024.What we received was a severely-used bike, missing SO many parts to make it complete or at least rideable. The frame was scratched all over including the handlebars. All the stickers were ripped in such bad condition, we had to remove most.Since our event was less than a week, we had to use it as there was no time to ship back in order to get one by the 3day weekend-long event. We were REALLY in a messy situation time-wise.Same day delivered, I contacted seller immediately through Amazon. Bike seat was shoved into the front rim spokes damaging the seat and the box it was shipped in was damaged as well.I took it to a local bike doctor to get it to where it was ride-worthy replacing some items missing - like bike post clamp, brake lines (yes, they were severed and unusable.) and so we could display for our event in time.Ive been riding since childhood- so kets just say, 45+ years- I KNOW JUNK WHEN I SEE IT AND THIS WAS SCRAP THAT SOMEONE POSSIBLY RETURNED AND DYNACRAFT JUST PACKAGED UP shipping out of their store on AMAZON. ABOUT US! We are a 501c3 Childrens Cancer Charity helping all pediatric patients to become the Positive Superheroes they truly are-Started back in 2015 with the help from our mentor and friend ***************, our organization exists to take patients beyond their normal circumstances and place them into situations that drive their positivity.Giving pediatric patients art and inspiration, we turn the negative into a vibrant creative burst of positive energy and artistic drive that will only impact their overall outlook, health and welfare.We work with patients from all over CA. We are a charity that helps kids fighting situations such as cancer by giving them positive opportunities.

  Business response

  06/04/2024

  Hello! Thank you for giving us the opportunity to respond to this complaint. We apologize for the condition that bike was in when it was received, and are working on a refund. Our **************** Manager will be reaching out to the customer to get the necessary paperwork completed. Again we are sorry for the inconvenience that this caused.  

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The Dynacraft company offers a "limited lifetime warranty" for bike Frames and Forks as posted on on their website. I submitted a warranty claim this month however the claim was denied, stating: The model you are inquiring about has been discontinued and is no longer being supported by the manufacturer, so replacement parts are not available.I responded that even if a specific model their company sold was discontinued, almost all of the parts for these bikes are interchangeable with current production models such as their Magna Echo Ridge 26 inch men's bike.Note: Dynacraft in the past had provided new/upgraded bikes when they were not able to provide replacement parts for a warranty claim. I later received the same response from a Dynacraft customer service supervisor. I believe ******************** Corporation has a legal responsibility to honor their lifetime warranty related claims from customers regardless of the current production status of a specific model sold.

  Business response

  02/05/2024

  Hello!  Thank you for providing us with an opportunity to response to **************** complaint.  We called ************ on January 26, ****, but there was no answer. We did send him prices for replacement parts using a similar model.  

• Initial Complaint

  02/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought the Dinecraft realtree 24v ride on and immediately started noticing issues with it not holding a charge for long as advertised. Had the chrager port changed and it fixed the battery and charger issues. But when the toy accelerates, it only goes a few feet before slowing almost to a stop. It will not move after about 10 feet. We had hopes this would be a long lasting toy yet it has been sitting under our carport for 6 months now. We regret even buying this to begin with. Our children werent able to fully enjoy it for long at all. A waste of $500

  Business response

  02/13/2023

  Thank you for the opportunity to respond to ************************ complaint.  We have reached out to ******************** to work on resolving her concern.  

• Initial Complaint

  01/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the real tree 24v utv Dec-25-2022 and January-10-2023 the wheels started going out to the side when driving around. We tried fixing it but the metal bar connected to the wheel snapped off. Very flimsy to snap off on a gravel road. Ive looked for the parts but can not find them. We havent even had it a whole month and cant drive it anymore.

  Business response

  01/26/2023

  Hello! Thank you for giving us an opportunity to reply to ********************** complaint.  We reached out to ******************, who supplied ** with a photo of the product label. With this information we were able to determine that the product in question is not ours. ****************** has been informed of this.

• Initial Complaint

  09/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I have a Realtree 24v UTV that only works in high speed and nothing in low or reverse. I have been trying to fix this since May. Their phone feature and online chat is unavailable and only emailing is an option but they take at least 2 to 3 weeks to respond per email. They did sell me a part back in June that did not fix my problem and has yet to even try to acknowledge me since then outside of trying to start a new claim. I keep emailing them stating my problem is not resolved and I get a email saying we are busy we apologize for the delay but this has been going on since May and it is now mid September. The last email reply I got from them took ********************************************************************************* support and i have yet to see them respond.

• Initial Complaint

  08/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  purchased Model 8805-53 6V ******** Fire Quad in June 2021. The truck would not charge. Have been trying to get resolution from company since ******, to no avail. They have emailed me on 2 different dates asking me to send images, which I did the first time as well as the next 2 times. Faxed them today to get help once again.

  Business response

  08/04/2022

  We apologize that **************** experience with **************** was not satisfactory.  We are, however, working on resolving her issue.

  Customer response

  08/04/2022

  Better Business Bureau:
  
  I have reviewed the  response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory if they respond to me within 7 days with a satisfactory response.
  
  Sincerely,
  
  *******************

   

  this response is ok if they follow through with it within 7 days

• Initial Complaint

  07/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a pink camo 24V ATV from ******* 2020 as a Christmas gift for my daughter. Two weeks ago it caught fire and in minutes the ENTIRE thing was in flames. The battery compartment blew up. My daughter had rode it around and parked it so she could go swim and in the time it took her to put on her suit it started.I have attempted to use DYNACRAFTS chat with an agent feature its unavailable I tried to call thats unavailable too and I sent and email and I havent received anything at all back. Not only did the powerwheel burn but because of the location it ruined two plants and two bikes. Due to a faulty problem I am out almost 1000$ lucky my child didnt get hurt.

  Business response

  07/22/2022

  Thank you so much for contacting us. We are reaching out to ************** directly to discuss this matter with her.

  Customer response

  07/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  However, the business has not contacted me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We have a 24V Realtree utv ride on. This company has been less than stellar in helping resolve the problem with their subpar product. I have jumped through every hoop and provided every diagnostic and troubleshooting mandate they have asked for and they have not resolved my issue or responded in any manner! We have an almost $500 piece of plastic and battery that is rendered useless. Everything electrical and power related checks out ok as working but the pedal doesnt work and the vehicle doesnt move one inch.

• Initial Complaint

  04/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a princess ride on vehicle for our daughter in December. The first was damaged, the dash shattered. We returned it to ******** and purchased another.This time we assemble it and find that it only goes in forward high gear. (Not low forward or reverse) we contact the company and they send us a new gear box for us to switch out. We did and it went only reverse. So my husband out there old box back in.I contact the company and they want all the same info Ive already sent plus videos of the vehicle in motion. I send them both videos. Only this time the newer gear box only goes in high gear forward as well. So both are now doing the same defective thing. They accuse me of not sending them a new video. They are clearly two different videos. I dont know why it was reversing and nothing else and now its only going forward in high gear. Thats frankly not my fault. This vehicle has been defective since day one and they dont seem interested in offering a refund. I would ideally like them to take this one back and offer a full refund as it is still not fully operational even after them sending a new, although still defective gear box. Or if they have a tech in the area that would be even better.Thanks for your time.

  Business response

  04/19/2022

  Hello!  Thank you for giving us an opportunity to respond. We were working with ************************ on troubleshooting her second unit. She emailed us and informed our *************************** that she had called ******** they took care of it, and that should wouldn't be sending another video as requested.  She further advised that she had received a refund, and that she would be filing a complaint with the BBB.  As ************************ returned the unit there is nothing more that we can do.  

  Customer response

  04/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I did reach out to ******** but because the business was not helping by that point.  I had sent them both videos they asked for, and instead of escalating the request as they said they would, they just kept sending me the same email over and over accusing me of not sending them the second video. Im so glad that ******* has amazing customer service and helped me with the non functional unit.  Dynacraft was not helpful in resolving their own faulty products flaws, and we will not purchase anything from them in the future.  I would have reached out to ******* sooner, but the unit came with instructions to reach out to the manufacturer not the retailer.  So glad we received a partial refund so we can purchase a toy for my daughter that functions, but NO thanks to dynacraft. 
  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the 24v camo utv. Out has been broken and I'm unworking for more than it has worked. They claim to help but it's still broken. I want my money back because this is an expensive product that broke within 30 days and is trash quality.

  Business response

  04/20/2022

  Hello BBB!

  Thank you for giving us an opportunity to response to ********************** complaint.  We have reviewed ********************** matter and will be offering him a refund of the purchase price paid for his unit. :-) 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩