ComplaintsforDynacraft BSC, Inc.

• Initial Complaint

  03/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had bought a dynacraft atv ride one gator from boaz ********* Paid around 600 dollars after everything including a extended warranty on it from Allstate . A month or so after getting it and my three year old driving it the wheels would turn one way when they was suppose to turn the way the steering wheel would turn them but was going opposite way and made my son have a wreck in it thankfully he didnt get hurt or anything cause I was with him. First issue , then second issue was it started making a whining noise like the gears grinding in it . Third issue the gear k*** broke off just randomly broke off during shifting . I contacted them over and Over and over again it was still under factory warranty at the time of contacting them and they would send a part and then another part and another part and we would have to replace the parts and then another thing would mess up on it . They said they never heard back from the last time which I did email them back but said the warranty was over with them at this point and they couldnt do anything to use the extended warranty I purchased , gave me a place to take it to that could fix it under the warranty but the place was a cell phone repair shop and they did not fix ride on toys , found another place that said they worked on them type toys and they wouldnt work on dynacraft so didnt never get it fixed but I had my receipt and proof of purchase for dynacraft and everything they needed and I couldnt ever get any help with anything . They told me the whole thing would need replaced cause the last thing to mess up before the factory warranty was up was the charging box on it it stoped charging replaced the charger for it and that didnt solve it and they said the whole thing would have to be replaced but never got any help or anything else , emailed back after the warranty was up to tell me the warranty was up , said I never replied back when I did and my husband did also . Its a scam of a business if you ask me !

  Business response

  03/21/2022

  Hello BBB,

  Thank you for providing us with the opportunity to response to ****************** complaint.  ************** contacted us regarding issues that she was experiencing with her item, so on 9/8/2020 we sent her an e-tester to assist us in troubleshooting the item.  ************** contact us again on 11/9/2020 stating that she still had issues with her unit. On 11/10/2020 we asked her to send us image results from the e-tester.  Her 11/19/2020 reply including that they had "checked the charger, charging port, and battery with the tool that was sent to us and everything checked out fine."  On 11/20/2020 we again asked for images of the e-tester.  On 11/28/2020 ************** advised that she would send images.  These were never received.  On 5/4/2021 ************** called and requested "the input for the charger replaced."  Unfortunately this is not a replaceable part, and the one year warranty on the unit had expired. 

  ************** did indicate that they purchased an extended warranty, so since their original manufacturer's warranty has expired perhaps that company can assist them with a refund. We advised that we can email the extended warranty company and advise that the unit is not repairable so that a claim can be filed.  We did not hear anything more from the Browns until we received this complaint.  We are sorry that there is nothing more that we can do at this time since the warranty has expired except to provide information for a claim with the extended warranty company.  

   

  Customer response

  03/23/2022

   
  Complaint: 16847914
  
  I am rejecting this response because: the pictures were sent .. nobody would respond back until after the warranty with them was expired .. 
  
  Sincerely,
  
  *********************

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