Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monday April 7, 2025 On Monday, March 31, 2025 I was billed by my $75.76 ( I actually purchased item online on 4/28/25) for an online purchase of a Targus,15.4 Mobile Elite Briefcase. However, the item was mailed to me defective. Specifically, the buckle that holds the bag's strap, literally broke upon me placing the bag over my shoulder.On today, Monday, April 7, 2025, I contacted Targus Customer Service/Support. I spoke to a ******************** representative by the name of ***** *******. During the conversation Ms. ***** ******* also informed me that although I initially received my product at my mailing address, Targus company would re-issue the 15.4 Mobile Elite Briefcase, to me at my physical address. Please know this information provided poses a conflict for me, a Targus Customer. As if I were to complete this process, upon delivery I would not, be at my residence. I work daily, and I have no one to accept my package. Moreover, I am very concerned as I do not want my purchased item left at my dwelling, unattended, without my physical presence.Finally, I did not purchase the merchandise, only to receive it defective and to be informed by Targus ***************** that the item can ONLY be re-issued by to my physical address and not my mailing address, which is the original method by which I received the merchandise (my mailing address). I want to ensure I receive my Targus merchandise, receiving the re-issued order of the 15.4 Mobile Elite Briefcase at my mailing address ensures this process.This is a complete waist of my time and financial resources. ******* ******* Concerned Targus Customer

  

  Business Response

  Date: 04/08/2025

  We do apologize for any inconvenience, a return label has been provided to this customer.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a simple matter. They claim to ofer a lifetime warranty and claim that a zipper failure is "normal wear and tear." A zipper pulling away from fabric is a product failure - not normal wear and tear.

  

  Business Response

  Date: 03/28/2025

  We're very sorry to hear that you're having an issue with your Targus case.  I am unable to find you in our system, can you please provide the incident/ticket number provided when you contacted us to request an RMA?  I would be happy to look into this further.

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Targus leaves it to the buying customer to experimentally discover whether or not it has dropped previous features or has checked to see if its product performs as advertised. Occurrence one: Purchased case directly from Targus. Tablet case for iPad mini too thick to permit charging Apple Pencil while in the cases pencil holding slot. Targus later corrected with revised tablet case, but did not issue recall, nor offer refund to previous customers. Only option: ship defective case to Targus at cost of half the original defective cases purchase price directly from Targus. Occurance two: Targus case for current iPad Pro 11-inch (M4) omits sleep/awake but leaves the customers to discover this themselves instead of stating this in item description.. cost me $40 for occurance one. Fortunately discovered the problem in time to return the Targus case to Best Buy before return deadline. Targus customer service agent ***** basically said buyer beware, If it does not say sleep/awake then it does not sleep/awake even though all previous Targus iPad cases were sleep/awake for me. In occurance one I ordered directly from Targus who required return shipping at customers expense even though ******************** sold a defective iPad case, so I lost $40, tossed the defective case into trash instead of paying $20+ to ship back and went to Best Buy to purchase new replacement case Targus had manufactured. In occurance two, rapid battery loss of charge prompted me to check sleep/awake function of the case finding the screen stayed turned on even though the Targus case cover was shut. It is stealing from a customer when a company sells product that is defective as I occurance one or omits that it has dropped a feature without being open about the feature being dropped. $40 loss, plus my time to deal with Targus and return defective and feature shorted items.

  

  Business Response

  Date: 01/06/2025

  We are very sorry for the inconvenience.  The information provided by our **************** team is correct, we have different versions of some of our cases and they do not all have the same features but we do list the features on packaging.  Again, we do apologize for any inconvenience.

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a hub from *****, which is a brand that Targus owns. Unfortunately, I am running into some tech issues with it - they seem to resolve, but then they randomly come up again. I emailed Hyper support ************************ and received a form acknowledgment, but after three days, they elected to ghost me. This is the second time Hyper support has decided to stop being responsive.I'm submitting this BBB complaint in addition to contacting Targus corporate letting them know I don't appreciate being treated this way, when all I want is technical support and some guidance. Perhaps I'm using the product wrong, but how am I to do that if they are not being responsive?

  

  Business Response

  Date: 10/24/2024

  Dear ****,

  My sincerest apologies for the delay in assisting you.  We've asked one of our Tech Support agents to reach out to you this morning.

  Customer Answer

  Date: 10/24/2024

  I would like a dedicated support *** with an email rather than the general queue.

  

  Business Response

  Date: 10/24/2024

  An Engineer has reached out to assist you.

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Targus mini IPad case in 2015. The case has a Lifetime warranty. It has a 360 degree feature that could turn the IPad around. I never used this feature, I only opened the case and used the IPad in its original position. The turn k*** broke. I telephoned Targus and was told to send a picture of the broken case, which I did. Since the company no longer makes this size case, I was told I could select something that was worth $49.99 which was the price of the case: however, I had to return the broken case by either *** or ****** I took the case to *** for shipping and was told it would cost me $42.00. I refused to spend that amount to receive something that is less than $49.99. I asked the company for a shipping label, but they refused. The two people I spoke to were ******************************************************

  

  Business Response

  Date: 05/31/2024

  We're very sorry that you're had an issue with your Targus case after 9 years and we're happy to stand behind our lifetime warranty against defects but we do require that you send the defective product to us first, at your expense.  Once the defective case is received, your replacement choice will be sent at our expense.  The shipping price you're quoted is very high, we do suggest that you check with other carriers including ***** and ***** using ground shipping.

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ********** through the shopping channel. Wheel fell off of bag. Called in for a warranty replacement. Did not receive the *** for over 2 weeks. Had to call back and get the *** resent as the rep missed spelled my email address. I was originally told I would Get a *********** return label to ship back to Targus. Upon phoning back to get the *** again, was told that I needed to cover the shipping fee which was not what I was originally told or understood. Additionally was told could not drop it off either. I feel Targus is dropping the ball and all I want is a remedy and solution that is fair and both Targus and myself are ok with. The sheer size of the laptop bag would cost upwards of $100 to ship and that is not acceptable by any stretch and myself as the customer should not be Left to cover shipping. Especially since Im pretty sure Targus has shipping rates and contracts negotiated that would make shipping this to them a negligible cost to Targus. I feel that I have been baited and switched and unless this is resolved i will escalate with the Shopping Channel and my credit card company to reverse charges should Targus not care or want to provide and equitable solution. I am more than willing to work with Targus to achieve this but presently the customer service has been abysmal and I will never purchase another Targus Product again and will let my entire work network and union membership know about my experience as well so others in my union and Workplace steer clear of Targus if a resolution does not occur

  

  Business Response

  Date: 04/19/2024

  We do sincerely apologize if there was a misunderstanding but the cost of returning a defective product, per our warranty policy located at ****************************************************, is up to the customer.  We would be happy to replace your case for you but we would require that you return the case to us first, per our policy.  We apologize for any inconvenience.

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sent a bad again for warranty. They were told it would be replaced with a TGC 270 bag.We got a confirmation saying that they were sending it out and then we got a message saying that they were no longer available so we waited and waited. We couldnt find a comparable.Two weeks ago we got another notice saying that the bags were available again contacted customer service. They said they were sending out the bag. We just got an email today stating that the bag was no longer available that they were all allotted for other customers.We had to pay $20 to ship the bag back and weve got nothing but a run around this entire time. The warranty is terrible theyre saying that they would replace things theres nothing replaced but they offered us an amount up to $57 which does not even cover another 17 inch laptop bag. This is not a lifetime warranty

  

  Business Response

  Date: 05/03/2023

  I apologize for the inconvenience.  We were able to send the case that the customer requested. 

  Customer Answer

  Date: 05/04/2023

  We received the bag the bag seems to be defective and uneven there is damage to the stitching and the bag is not deep enough to fit the laptop, the back edge of the laptop sticks out of the top of the bag this was not the case with the former model. 

  We also requested the refund of our $20 that we spent shipping the bag to them that  they held onto for months while we were left with no bag.

  Thanks 

   

   

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a Targus *********************************************. The Backpack is defective. I contacted Targus and was approved for a replacement under warranty and assigned return authorization number 220926-000054. On December 27, 2022 I shipped the Backpack to Targus and thereafter Targus Customer Support reported they had received the Backpack. I shipped it over three weeks ago, and am still waiting for the replacement. I have had no word from Targus when the replacement will ship or when it will be delivered.

  

  Business Response

  Date: 01/20/2023

  I do apologize for the delay.  Our records indicate that the replacement was shipped via ***** under tracking number 617613940316 and that the replacement is scheduled to arrive today, 1/20.