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Complaint Details
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Initial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a Targus mini IPad case in 2015. The case has a Lifetime warranty. It has a 360 degree feature that could turn the IPad around. I never used this feature, I only opened the case and used the IPad in its original position. The turn k*** broke. I telephoned Targus and was told to send a picture of the broken case, which I did. Since the company no longer makes this size case, I was told I could select something that was worth $49.99 which was the price of the case: however, I had to return the broken case by either *** or ****** I took the case to *** for shipping and was told it would cost me $42.00. I refused to spend that amount to receive something that is less than $49.99. I asked the company for a shipping label, but they refused. The two people I spoke to were ******************************************************
Business response
05/31/2024
We're very sorry that you're had an issue with your Targus case after 9 years and we're happy to stand behind our lifetime warranty against defects but we do require that you send the defective product to us first, at your expense. Once the defective case is received, your replacement choice will be sent at our expense. The shipping price you're quoted is very high, we do suggest that you check with other carriers including ***** and ***** using ground shipping.Initial Complaint
04/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased ********** through the shopping channel. Wheel fell off of bag. Called in for a warranty replacement. Did not receive the *** for over 2 weeks. Had to call back and get the *** resent as the rep missed spelled my email address. I was originally told I would Get a *********** return label to ship back to Targus. Upon phoning back to get the *** again, was told that I needed to cover the shipping fee which was not what I was originally told or understood. Additionally was told could not drop it off either. I feel Targus is dropping the ball and all I want is a remedy and solution that is fair and both Targus and myself are ok with. The sheer size of the laptop bag would cost upwards of $100 to ship and that is not acceptable by any stretch and myself as the customer should not be Left to cover shipping. Especially since Im pretty sure Targus has shipping rates and contracts negotiated that would make shipping this to them a negligible cost to Targus. I feel that I have been baited and switched and unless this is resolved i will escalate with the Shopping Channel and my credit card company to reverse charges should Targus not care or want to provide and equitable solution. I am more than willing to work with Targus to achieve this but presently the customer service has been abysmal and I will never purchase another Targus Product again and will let my entire work network and union membership know about my experience as well so others in my union and Workplace steer clear of Targus if a resolution does not occurBusiness response
04/19/2024
We do sincerely apologize if there was a misunderstanding but the cost of returning a defective product, per our warranty policy located at ****************************************************, is up to the customer. We would be happy to replace your case for you but we would require that you return the case to us first, per our policy. We apologize for any inconvenience.Initial Complaint
04/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We sent a bad again for warranty. They were told it would be replaced with a TGC 270 bag.We got a confirmation saying that they were sending it out and then we got a message saying that they were no longer available so we waited and waited. We couldnt find a comparable.Two weeks ago we got another notice saying that the bags were available again contacted customer service. They said they were sending out the bag. We just got an email today stating that the bag was no longer available that they were all allotted for other customers.We had to pay $20 to ship the bag back and weve got nothing but a run around this entire time. The warranty is terrible theyre saying that they would replace things theres nothing replaced but they offered us an amount up to $57 which does not even cover another 17 inch laptop bag. This is not a lifetime warrantyBusiness response
05/03/2023
I apologize for the inconvenience. We were able to send the case that the customer requested.Customer response
05/04/2023
We received the bag the bag seems to be defective and uneven there is damage to the stitching and the bag is not deep enough to fit the laptop, the back edge of the laptop sticks out of the top of the bag this was not the case with the former model.
We also requested the refund of our $20 that we spent shipping the bag to them that they held onto for months while we were left with no bag.
Thanks
Initial Complaint
01/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I own a Targus *********************************************. The Backpack is defective. I contacted Targus and was approved for a replacement under warranty and assigned return authorization number 220926-000054. On December 27, 2022 I shipped the Backpack to Targus and thereafter Targus Customer Support reported they had received the Backpack. I shipped it over three weeks ago, and am still waiting for the replacement. I have had no word from Targus when the replacement will ship or when it will be delivered.Business response
01/20/2023
I do apologize for the delay. Our records indicate that the replacement was shipped via ***** under tracking number 617613940316 and that the replacement is scheduled to arrive today, 1/20.Initial Complaint
01/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Purchased December 10 for $24 VersaVu Rotating Case for iPad mini, blue.Supposed to be delivered December 14. Tracking number is 2873936228002.Called Targus customer service who have done nothing. Went to Fed Ex with tracking number and they said the package couldnt be delivered snce it was empty!Business response
01/12/2022
We do apologize. Unfortunately, the process that we have to follow with ***** is to open a case with them and wait 5-7 business days for them to investigate. Once this process is complete we are able to reship the product. This has all been done and the replacement product is being shipped. Again, our sincerest apologies for the inconvenience.Initial Complaint
09/29/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Targus was supposed to send me a replacement damaged shoulder strap for my Targus laptop bag.Ticket # ******-000053. Ticket was created via online chat rep with ***** on 8/3/21. I called in again approx. 2 weeks later and was told item was shipped out. After waiting another two weeks I called back in to Targus and was told by rep that the item was shipped but they had the wrong address. I provided the correct address again (during the initial online chat I typed in my address so I'm not sure how they got the wrong one) --- *************, c/o ***********************************, ***********************************. Weeks later I have still yet to receive the replacement strap. I asked for a tracking number and was told that didn't have one.Business response
10/01/2021
We do sincerely apologize for the mix-up. We've shipped a strap via ***** overnight, the tracking number is 284397770726.Customer response
10/04/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************************
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Get a QuoteCustomer Complaints Summary
9 total complaints in the last 3 years.
3 complaints closed in the last 12 months.