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Business Profile

Garage Doors

Precision Overhead Garage Door Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

This profile includes complaints for Precision Overhead Garage Door Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Precision Overhead Garage Door Service has 7 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 16, 2024 I ordered new garage doors for my house.The total cost was $9220.00, I put a $1000 deposit.On October 16, 2024 Precision Garage door came out to install the new garage doors. I paid them the remaining balance of $8220.00. I inspected my garage after the technician left and found extensive damage to the drywall. After the technician left I found out that the technician (*******) did not have a stud finder and started drilling 1/2" diameter holes looking for a stud to attach the door support hardware on the ceiling. There were 16 holes with some of them several inches long because he used the 1/2" drill bit to carve a slot in the drywall looking for a stud. There was extensive damage done. I have pictures of the damage. Immediately after he left I started having issues with the doors not closing and they made very bad noises. In order to close the door we had to use the emergency release. The technician also used our ladder to do the work and broke our ladder. I called Precision to have a technician come out to repair the doors, I asked for someone else other than ******* to come out. The next appointment (#2 of 6) was scheduled for Oct 18. The appointment time was for 1230 with a four hour window. After no one showed after four hours I called Precision. The said they would have management call me. Never received a call and no one ever showed up. At this point I put a stop payment on the check I wrote for the remaining balance of $8220.00.Ultimately I have gone through 6 appointments (each time I have to empty my garage). I'm still missing parts and they will not return my call. I have called them multiple times. The last time was January 17, 2025. I want to come to an equitable agreement on the cost based on all the issues and damage done, have the remaining work completed and pay the remaining adjusted balance.

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a technician come in and replace parts on the inside of my garage door. Unfortunately that job was not done. Good theres unsafe issues to my garage door. I called three times. I have not gotten a response back from this company. I asked to speak to supervisors I have not received a call back yet. I cannot have access to come in and out of my garage. I have to leave my car out in the hot sun. Im also afraid of my family or pets that go in the garage that the cable snaps Im very disappointed. I paid that company over $1000for some parts and labor and I cannot get someone to come down to help repair these problems

      Business Response

      Date: 06/30/2024

      We don't have any customers in the ******* CA location with that name or phone number. Based on customers address this complaint needs to go to a Florida Location. 

    • Initial Complaint

      Date:02/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct 21 2023 Technician came to house to service garage door system.without checking he opened the safety harness ,which cause the door to fall and break the lower panel.he agreed its his mistake and will get it fixed next day another Technician came to measure the panel and after that no response. After calling multiple times got in touch with **** the manager he said he will take care of things. But now he is ghosting me doesn't answer my calls.they fixed My broken spring and charged me 200 for it.

      Business Response

      Date: 04/18/2024

      this issue was resolved. we were able to repair the clients dented garage door panel as well as providing a courtesy upgraded weatherseal and retainer.

    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sold a garage door with a lifetime warranty on Labor, Door, and Hardware. The company did not honor this warranty when I called them out for a repair. I have the original receipts. I was charged an additional $865 for the repair.

      Business Response

      Date: 01/13/2023

      Customer was given full refund once receipt was verified.

      Customer Answer

      Date: 01/13/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and can confirm business has issued a full refund.

      Regards,

      ***************************

       


    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband called this *** to have our *********** garage door opener repaired. The technician came the same day, 7/18/22. He told my husband they dont make those anymore, leading my 75 yo husband to believe it could not be repaired. He sold my husband a Liftmaster opener for $2364.91 and installed same. Later I found the plastic part on Amazon for $9.25. Later that day I read that a neighbor had the exact experience with this company (attached) and opted to call a different company. I have called the *** five times without response. Thank you.

    Precision Overhead Garage Door Service is NOT a BBB Accredited Business.

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