Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** I received a phone call referencing voice searches for my business Blunt Realty. I paid $298.00 via INV/*********** 1-20-2024 5:43PM CST to receive this service. Their email to me states, "If we can not complete your voice registration on ****** Siri, ********** home, we WILL refund you 100% with no cancellation fees." Set phone call appointment to review my information with ******** ********. First appointment ******** missed, NO call, NO email, I had to call to them to reschedule due to them forgetting. 12/30/2024 second appointment made with ****** *******. So remind me why I am paying for something yet doing their job to follow up on something I have paid in full for. I received an email 12/28/2024 stating that my business could not be verified on Apple Maps. 1-27-2025 called company to inform that my business still can not be found as their business promised. Their provider wanted to argue with me about setting up a **** account instead of helping me correct the problem. I may be voice registered with but definitely not searchable. That is only half of what they said they were doing. This is what the BBB is for to crack down on people being scammed. I run my business correctly these larger companies have NO ETHICS or MORALS anymore just another way of scamming people. I want my money returned to the card it was placed on as promised via their email sent to me.

  

  Business Response

  Date: 02/02/2025

  Thank you for bringing this to our attention. At apnTech, we strive to provide reliable service and regret any inconvenience caused.
  We have reviewed ********************* account and acknowledge the missed appointment and verification issue. Our records show that while we completed voice search registrations, Apple Maps could not verify her business, which we communicated on December 28, 2024. Some platforms have independent verification policies beyond our control.
  Voice search registration ensures a business is recognized by ****** Siri, and Google Assistant, but general search visibility depends on multiple factors.
  Per our money-back guarantee, if we cannot complete the promised registrations, we issue a refund. We are currently reviewing her case and will provide an update promptly.
  We appreciate her patience and will follow up directly to resolve this matter.

• Initial Complaint

  Date:01/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  APN Tech does not provide any services they agree to when you sign up. The agreement was to have your company listed on ****** search and other platforms within 4 weeks of signing up and they didnt do any of that. So when I called they told me to try back in. Aw week. Ok no problem. I did it nothing. Called again and now Im being told I need to register my company info myself on all search engines and I do not qualify for a refund? What was point of paying this company if I need to do it myself? SCAM!!!

  

  Business Response

  Date: 01/19/2025

  Weve reviewed ***** ******* complaint and would like to provide clarification. The client did not have a verified ****** Business Profile (GBP), and their Yelp profile was incompleteboth necessary steps for appearing on voice and search platforms. Our team offered assistance to set these up, but the client declined. The client was informed via email that the service setup takes 3-4 weeks. During a call, the client acknowledged this timeline. Delays occurred because the GBP remained unverified, and profiles were incomplete, which are requirements outlined in our agreement. When the client requested a refund, he rejected further assistance and used inappropriate language, resulting in the call being disconnected after multiple warnings.
  Refund eligibility requires the client to verify their GBP and provide accurate profile details. Since these steps were not completed, the client does not qualify for a refund.
  Weve made several attempts to assist the client, but their lack of cooperation has made resolving this matter challenging. We remain willing to help address the issues if the client is willing to collaborate. Thank you for your understanding.
  

  Customer Answer

  Date: 01/20/2025

  *** never specified I needed to create any kind of page on my own. What is the point of doing so if Im paying for a service for a voice search of my company. Also I was never contacted by this company to move my business forward. The same day I signed up I was contacted back to upgrade other areas of this service and they wanted more money. I had to call several times to figure out what was going on. Today I was contacted by **** ******* who told me that now I needed to create a free yelp page and once I do they can start the process of their services. Never did anyone ever tell me these check marks needed to be addressed prior to getting service or when I called to follow up. After speaking to **** and going back and forth for 20 min he offered me 200 dollars in a refund after I gave them 500. I had to give him different analogies on why this doesnt make sense. And I finally came to terms to accept a refund of 250 dollars from *** which gives them a profit of 250 bucks for doing nothing. I feel our communities need to be aware of scams like this. And I would like to keep the public updated on whether they refund me or not which I was told 7-14 days from today 

  

  Business Response

  Date: 02/18/2025

  We appreciate the opportunity to address your concerns regarding your *************************** Our goal is always to provide clarity and support to our customers throughout the registration process.
  Our records indicate that your business information was successfully processed and submitted to voice search platforms. However, as previously discussed, platforms such as Siri and ***** rely on third-party directories like **** to pull business data. Since your business did not have an existing Yelp profile, we advised you to create one to maximize visibility. This step is necessary to ensure that your business information is accessible to these platforms, and it is a standard requirement for optimizing voice search results.
  We understand your frustration regarding this requirement, and we regret any misunderstanding about the process. Our team has been in communication with you to provide assistance and clarification on these steps. Additionally, we have already processed a partial refund of $250 as agreed upon during your conversation with our representative. This refund has been initiated, and we kindly ask for your patience as it may take 7-14 business days to reflect in your account.
  Should you have any further questions or need assistance with optimizing your online presence, we are happy to help. You may reach out to our support team at ************** or reply to our email for further guidance.
  We appreciate your business and hope to continue assisting you in your online visibility efforts.

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November21 I took a call from APN Tech. I spoke to *******. They were saying they could get my business on all Voice Search engines. I was told this would take 7-10 business days to set up. After 10 days they said it would be done by Dec 20th. It is now Dec 20th and nothing has been done. I have called four times. I was hung up on every time. When finally I spoke to someone I was told please wait until the Dec 21st. That would be 30 days since they took my ******. I explained to him that was not acceptable and I want my money back. He said there are no refunds. I have contacted my credit card company to stop payment. I feel that this a fraud because I was not given what I paid for. I have all emails and text messages.

  

  Business Response

  Date: 01/03/2025

  We appreciate the opportunity to address this matter and provide clarification. Our team has thoroughly reviewed the customer's concerns and taken the following steps:
  Business Registration Verified:
  A diagnostic scan confirmed that the customers business is registered on voice search platforms, including Siri, ****** and ****** Home. We have previously sent the customer screenshots as proof of this.
  Yelp Account Issues:
  Our findings revealed that the phone number listed on the customers **** account is incorrect, and Yelp indicates the location as closed. Since Siri and ***** rely on **** for business data, these inaccuracies impact visibility. We provided detailed instructions via email to help the customer resolve these issues.
  Access to Portal:
  The customer has access to their online portal, where they can verify the services weve rendered and monitor their account.
  Our team has also made multiple attempts to contact the customer to resolve this issue, including sending all necessary instructions via email outside of the BBB platform. If the customer requires further assistance, we remain available to help.
  Thank you for the opportunity to clarify these points.

  Customer Answer

  Date: 01/03/2025

  I have not been contacted by APN Tech. My business is not on Voice search at all. Please verify this yourself by going on one of the voice searches. Please ask Voice search to show carpet cleaning or carpet cleaner in ******* *********. National carpet upholstery & air duct cleaning does not show up as I was Guaranteed it would. I am asking for a refund because the company did not do there job. I am not satisfied with this company.  Also try air duct cleaning on voice search. We dont show up as promised by APN Tech

  

  Business Response

  Date: 01/09/2025

  We have reviewed the concerns raised by the customer and appreciate the opportunity to respond.
  apnTech provides voice search registration services to ensure businesses are listed across major voice search platforms like Siri, ****** and Google Assistant. While we guarantee your business will be listed, we do not control or guarantee the ranking or visibility order during keyword searches. Rankings are determined by the algorithms of each platform, which factor in several variables, including user reviews, search relevance, and online engagement.
  Our records show that your business was successfully registered on voice search platforms. If there are discrepancies or visibility issues with specific keywords like carpet cleaning or air duct cleaning, we recommend steps to improve your online presence, such as ensuring accurate listings on platforms like Yelp or updating your business information. These steps play a crucial role in enhancing your visibility on voice search results.
  We are committed to helping you optimize your presence and address any concerns. Please reach out to our support team at ************** or email us at ********************** for further assistance.
  Thank you for allowing us to address this matter.

  Customer Answer

  Date: 01/16/2025

  This company has not done the job as promised. They said if I am not happy they will refund my money. I am not happy I am no where on Voice search. They have no lived up to there Guarantee. I demand a full refund. All they are doing is making accuses for what they didnt do. They keep saying its my fault. If I could have done voice search I would not have had to hire them. Just go to Voice search and say carpet cleaning ******* *********. Try other words. My company does not show up. This is there job to put me in Voice search. 

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are a ****** voice search service. I paid them 300 dollars to put my business on ****** voice search. That was7 weeks ago. I searched this morning and no listing for me. I have asked twice for them to refund my money. They asked for 5 days. I gave them 7. Still no result. They keep making excuses to not refund me. They hung up on me again earlier today. I just want the refund. Thank you

  

  Business Response

  Date: 01/03/2025

  Wed like to provide clarity regarding Mr. ********* concerns.
  Our records indicate that his business is registered on voice search platforms, and we have fulfilled the services as outlined in our agreement. Screenshots demonstrating this were sent to Mr. ******** previously.
  Regarding the refund request, as communicated to the customer, we require a phone conversation with the appropriate department to process refunds. This ensures proper verification and compliance with our internal policies. We have encouraged Mr. ******** to contact our support team at ************** during our business hours (Monday-Friday, 7:00 AM to 4:00 PM PST) for assistance.
  Additionally, our team has made multiple attempts to contact Mr. ******** to address this matter directly and provide support. We remain committed to resolving this issue and assisting him further if needed.
  Thank you for the opportunity to respond.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2, 2024 ******** into the contract with APNTech (**************). They payment was entered into for voice reconition service. Was told that their service would place me on the list to be found as a Realtor when individuals search for a Realtor in my area. This would put me on ****** Siri and all the other voice search ingines. As of today 12 2 2024 i still have no refund after asking for a refund over a phone call back on Oct 3, or 4th I believe. I also after speaking with **************** provided a written email to the company APN Tech requesting cancelation of the service. This was on Nov 16th, 2024. I have also followed up disputing the charge with ****************. Based on the service being a scam. (which i found out after the fact from looking on BBB web site) and for the merchant not providing the services described. At **************** they closed the original dispute in my favor but then charged me back after the merchant provided receipt i enetered into the agreement to provide services. Yes i did, however, to this day 12/2/2024 I am not on the voice search in my area. **************** did re open the case and set a dispute resolution date of 12 1, 2024 waiting on information from the merchant. On 12 /2/2024 **** moved the resolutilution date to Dec. 11, 2024 now. I did provide proof to **** that the service was not provided by having ***** a tier 2 dipute person record my request to ****** No information came about me as a realtor but did recomend others. This was on 11/16/2024. Please see attached letter to ****************.

  

  Business Response

  Date: 01/02/2025

  Thank you for reaching out and sharing your concerns.
  We would like to remind you that when services were initiated, we advised that the voice recognition registration process typically takes 3-4 weeks to complete. During this time, specific steps and verifications may be required to ensure successful integration across platforms like ***** and Siri.
  Regarding your refund request and subsequent dispute through ****************, the matter has now been escalated and is under review between our chargeback department and your bank. As such, any further updates or resolution will be communicated directly through your bank as part of their dispute resolution process.
  We encourage you to stay in touch with **************** for updates on the status of your case. Should you require additional information or documentation from us to support the resolution process, please do not hesitate to let us know.
  Thank you for your patience and understanding as this matter is reviewed.

• Initial Complaint

  Date:11/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had brinkshome alarm for a couple years until I moved out their house, I informed brings home alarm that I will be closing the account and moving out whether there is no service since I will be renting an apartment that does not allow home services in. I was given the runaround by the company, which makes it impossible to cancel this is a repeat pattern based on hundreds of thousands of similar complaints about break home alarm system, violate consumer protection by hiding automatic renewal in fine print is impossible to read or find by hiding it inside and not obvious and not make it obvious additionally they require you to purposely receive a letter from them only to then cancel the alarm this is a well-known tactic that federal government recently prohibited by companies Because they intentionally use this as a tool to extort money from consumer. I can only say that I did filed this with district attorney of ********** and they reached out to me for additional paperwork (Assuming this is going somewhere)

  

  Business Response

  Date: 11/25/2024

  Thank you for reaching out to share your concerns. We understand how important it is to resolve issues promptly and efficiently.
  After reviewing our records, we do not find any account or transaction associated with your name or contact information. It's possible that you may be referring to a different company. If you believe this matter involves our services, we encourage you to contact us directly at ************** so we can assist further in clarifying and resolving this issue.
  We appreciate your understanding and look forward to assisting you if needed.

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has billed me numerous times making false promises and claims to help build my business and when I cancelled many times over now they are threatening me with collections stating that I agreed to a 12 month term. Which I never did. I want a full refund for all services.

  

  Business Response

  Date: 01/09/2025

  We have reviewed Ms. ******* complaint and would like to provide clarity on this matter. Our team has made multiple attempts to contact Ms. ****** via phone and email to address her concerns and work toward a resolution. The services we provide do not require a contract agreement. Our program operates on a month-to-month basis, as explained during the onboarding process. While we recommend clients stay in the program for at least 6 to 12 months to achieve optimal results, this is not mandatory. Every business owner has the right to cancel at any time. However, Ms. ****** has stated that she canceled her services in March 2024, which is puzzling, as her account was set up with our services starting on July 25, 2024
  Ms. ******* decision to refuse phone calls and emails, along with her expressed unwillingness to communicate further, has made it challenging to resolve this matter. In response to our outreach efforts, she has explicitly requested that we cease all communication with her, including calls, emails, and texts. We want to emphasize that the services promised have been delivered as outlined. While we are committed to resolving this matter amicably, open communication is essential for us to move forward effectively. We encourage Ms. ****** to reach out to us at her earliest convenience by calling ************** or emailing us at ********************************* to discuss her concerns further.
  Thank you for allowing us the opportunity to respond.

  Customer Answer

  Date: 01/10/2025

  Dear Better Business Bureau Representative,
  
  
  I am writing on behalf of ***************** regarding an unfortunate financial issue with APN. Regrettably, engaging with *** turned out to be a poor financial decision for my business, as their services did not meet the expectations set during our initial agreement.
  
  
  Despite my best efforts to collaborate with ***, their services did not yield the promised results or provide any meaningful benefit to my business. Considering these circumstances, I kindly request that *** refund the $1,000 payment I made as part of our agreement.
  
  
  As a small business owner, such financial setbacks can have a significant impact, and I trusted APN to support my goals rather than hinder them. I hope they will do the right thing and resolve this matter fairly.
  
  
  Thank you for your assistance in mediating this dispute. Please let me know if you require additional information or documentation to move this process forward.
  
  
  Sincerely,
  ****** ******
  Owner, NuGlow Aesthetics
  

  

  Business Response

  Date: 01/20/2025

  When the client initially signed up with APN Tech, it was clearly communicated that *** services would require a commitment of six to twelve months to fully realize the benefits. *** focuses on organically increasing online visibility over time, which can attract more customers and phone calls. However, ********************** does not guarantee immediate leads or phone calls, as we are not a lead generation or advertising service.
  The agreement with Ms. ****** was specifically for *** services. On October 3rd, Ms. ****** spoke with ***** about the programs progress. ***** explained that the program was still in its early stages, with the listings having been active for only about three and a half months. She reset expectations, noting that *** results typically take six to twelve months, and highlighted that the business was already ranking fifth on the first page for relevant search termsindicating progress.
  Ms. ****** acknowledged this and agreed to continue the program to give the listings more time to build credibility. However, the account was canceled a month later when an autopayment was declined, and the outstanding balance for November was resolved. It's important to clarify that no agreement was made to refund $1,000.
  To resolve any issues, we need to speak directly with Ms. ****** to understand her concerns. Unfortunately, her refusal to communicate and request to cease all outreach has made it difficult for us to address or resolve the matter. APN Tech remains committed to delivering quality *** services, as evidenced by our documentation and reporting on the clients progress.
  

• Initial Complaint

  Date:11/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of transaction was August 5th 2024. The amount paid was $398 APN tech told me that they will have my company in ****** voice search in 4 to 6 weeks, they haven't delivered the service as they promised,.I request them my $398 back, they said that I do not qualify for reimbursement.

  

  Business Response

  Date: 11/25/2024

  Thank you for bringing your concerns to our attention. We regret to hear about your dissatisfaction and appreciate the opportunity to address this matter.
  Upon review, your ********************************* was activated on August 5, 2024. As part of our process, we explained that completing all required stepssuch as creating a verified Yelp account and uploading a verification videois critical to ensuring successful registration on platforms like Siri and ****** Unfortunately, these steps remain incomplete, which has delayed the full activation of your service.
  Our team has been in communication to assist with these requirements and provide guidance to help you complete the process. While we strive to deliver services as efficiently as possible, success depends on collaboration to meet platform-specific prerequisites. Since the service was not fully completed due to unmet requirements on your end, the request for a refund does not meet our terms and conditions for reimbursement.
  Should you decide to proceed with the remaining steps, we are more than happy to support you in completing the process to ensure your business information is visible across voice search platforms.
  Please feel free to reach out to our support team at ************** for any additional assistance.

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed apn to call me about canceling the service because i had 2 services doing the same thing. Sent email because i couldnt get ahold of anybody. After 3 and half weeks i got a response to my email apologizing about length of time it took to get back to me. After a phone call exlaining to apn i was canceling service because of me having 2 businesses doing the same thing i thought that was done. I then get couple emails saying to contact them about an urgent matter. I called and said why am i getting messages like this when i canceled them the month prior and what was the the urgent matter at hand that i was needing to address and have messages sent to me like that. I got an apology from the apn person and that was it. Then the next month agiain i was billed again so i called talked to a apn so called mnager who would get back to me after she investigated the issue. She called back and said ***** billed because i had to verbally tell them i was canceling. I ecxplained i did that already she said according to the phone records and emails that i did not. Oh yes i did so i told her i would disput it with my bank and she got pissy and saidthey would provide the phone conversation and i wouldnt get my money back period. Well im certain i verbally canceled the service and no matter what they provide they have people that do there job and document correctly and have all phone conversations avaliable. I still am going to dispute charges at my bank period.

  

  Business Response

  Date: 11/25/2024

  Thank you for sharing your concerns, and I apologize for any frustration this situation has caused. I appreciate the opportunity to address your complaint.
  Our records indicate that while there was an email inquiry from you, there was no confirmed verbal cancellation of your service prior to November 11, 2024. As per our policy, cancellations must be verbally confirmed to avoid misunderstandings regarding program terms and services provided.
  On November 11, we processed your cancellation, ensuring no further charges would occur. Your subscription has been fully terminated as of that date.
  We value your business and aim to provide clear communication and quality service. If you have further questions or need assistance, feel free to contact me at **************.
  Thank you for your understanding.

  Customer Answer

  Date: 11/26/2024

  All this communication thats posted is not accurate.  Ive attempted to contact apn again as instructed in the reaponse and yet have been given a call back in return to the response given to first complaint. The information they say is not complete and i did call and talk to a lady to end my services befor the original dates they provide. What leg do i have to stand on when its said the dates they provide are not correct or complete? Not

  

  Business Response

  Date: 01/03/2025

  We appreciate you reaching out to clarify your concerns. Upon reviewing your account, we confirm that your services with apnTech were officially canceled in November 2024.
  Managing your online presence is an ongoing effort, requiring regular updates and maintenance to ensure visibility and success. While your services with us are no longer active, we would be happy to connect you with another customer success manager to review your current online presence. This evaluation can provide clarity and help you feel confident in the results of the services we previously provided.
  Please let us know if you'd like to take advantage of this opportunity. We remain committed to assisting you and addressing any lingering questions you may have.
  Thank you for your time and for bringing this matter to our attention.

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading Sales Tactics and Unresolved Issues with APNTech Services After receiving multiple calls from APNTech about their voice search service, I agreed to try their service and paid $323 On October 17, 2024. Immediately after paying, I was pressured to purchase additional services, before even seeing any results from the service I just purchased. This felt aggressive and unnecessary.From the start, I had issues signing into the dashboard. To make matters worse, APNTech created a duplicate ****** My Business listing, causing an immediate suspension of my duplicate page. Full disclosure my first page was already suspended. They said they could help me with that suspension as well. I had to hire an outside company to correct the issue, costing me additional time and money.I reached out to APNTech's tech support for help, waiting several days without a response. After multiple follow-up calls from my end, I finally asked for a refund on November 4, 2024, due to the lack of assistance and the problems their service caused. I was told I am not eligible for a refund, but no clear explanation was given for this refusal.Since APNTech refused to refund me, *** had to dispute the charge through my bank. I am also concerned about potential future charges, and I intend to take legal action if any additional charges occur.Based on this experience and the complaints I have since seen about this company, I believe APNTech engages in misleading business practices and is possibly a scam company. I have spoken to my lawyer and based on my experience with them I have the right to make these claims and this is what I have experienced. I want to warn other potential customers to stay away from **********************, as my experience has been overwhelmingly negative, from poor service to unprofessional handling of my concerns to flat out refusing to refund my money without and real service rendered.

  

  Business Response

  Date: 11/11/2024

  Thank you for the opportunity to respond. At apnTech, we provide voice search registration services, enabling businesses to be found on platforms like ****** Home and ****** This service does not include managing individual ****** Business Profiles or offering marketing services, as clarified with the customer.
  

  The customer contacted us regarding his ****** Business Profile, and we guided him on accessing his account settings. We explained that our voice registration service typically completes within 30 days, after which a refund could be considered if the registration were unsuccessful. However, as only 16 days had passed since his purchase, we advised him to wait for completion to assess refund eligibility.
  

  The customer chose not to wait and disputed the charges with his bank directly. Additionally, we want to note that when ******s sensitivity causes issues like suspensions, we are always willing to help clients with guidance to resolve such matters.

  
  We encourage other clients to note that each case varies, and we remain committed to providing high-quality service. Thank you for your consideration.