Reviews

Review Details

• Review fromTravis E

  Date: 06/20/2025

  1 star
  I signed up for the Prime Listing Package under the impression that my business would be listed in over 80 search directories and become more visible online. I was told it would take 34 months to see results, but after 6 months, my business still doesnt show up in basic searchesnot even when searching for it directly.Communication with the company has been extremely poor. Every time I raise concerns about the lack of results, Im met with vague explanations and reassurances that something is being done behind the scenes. However, nothing has changed.This service has failed to deliver on its promises, and I feel misled. I would strongly advise others to stay away from this company. Based on my experience, it feels like a scam

• Review fromAvery A

  Date: 06/10/2025

  1 star
  On May 29, 2025, I was contacted by a representative named **** ****** from APN Tech. I was pitched a voice search marketing service for my small business. I was hesitant and expressed that I needed to discuss it with my husband and consider our budget. **** assured me multiple times that there was a money-back guarantee, which was the only reason I agreed to pay $600 on the spot.Since that payment, I have not received a single service that was promised: The onboarding call I requested and scheduled never happened. My customer portal is completely empty there are no tools, instructions, or services. I have called the company repeatedly and received no help. I was transferred, sent to voicemail, and hung up on multiple times when **** couldnt answer my questions. I requested the voice search script I was told Id receive, and no one ever followed up. When I asked for a refund, I was told I didnt meet the requirements but those terms were never mentioned during the sales call or shared with me afterward.I believe I was misled, and that APN Tech uses high-pressure sales tactics with false guarantees. Their refusal to provide a refund or any meaningful service demonstrates a lack of accountability and professionalism. I still dont know what I actually paid for.I am requesting a full refund of $600 and a written acknowledgment that services were not rendered as promised. If not resolved, I will pursue additional actions through the ***, my bank, and other public complaint channels.

• Review fromMarcy D

  Date: 06/10/2025

  1 star
  I am a small business that got scammed by this company from ****** and FB advertising. I signed up for $323 Voice search April 30th after they said they could assist me and felt bad as being a seasonal female owned small business they could cut the price in half, as i was not open yet. It didn't end there, than I was contacted by the company based on a program to update and get more web exposure as my rating was low. They had a great print out with lots of sites and explanations on how I could increase my exposure and increase business. But again they cut the price to $500 as I could not afford as not open seasonally open yet. This program would be completed by Memorial Day the big opener and I would see increased exposure and see this on my platform. LOL not completed no more contact and than to my surprise $199.00 taken from my account without any explanation. Made a few phone calls and they explained this is a monthly subscription which was never talked about and these programs were a 1x fee and I would not need to have anything else, as they complete all tasks and my exposure would become more successful to my business. I did not agree to this subscription and I clearly see this as a scam. These are individuals that have great computer knowledge and are taking advantage of small business owners who are actually working hard to grow their business to support their families. PLEASE BEWARE as even the BBB responses are computer generated to make them look safe, they are not. My advise stay local with business support and ******/FB advertisers are very risky. This was a risk I took and they have scammed me out of $1022, I am very upset with myself based on these individuals who do not know what it truly means to earn a $$$$.

• Review fromKimberly B

  Date: 06/09/2025

  2 stars
  Disappointed with Misleading Expectations I was initially drawn to APN Tech because it was presented as a way to help my business thrive, essentially sold as a modern "digital" Yellow Pages listing service. The company promised to get my business listed on voice platforms like ******, ****** Cortana, ****** Home, and Siri, which they did. However after paying the registration fee, I quickly realized that the service was not as comprehensive as it seemed. I was told that in order to show up higher in ****** search results, I would need to purchase an additional plan so they could "fix" inconsistencies in my business listing, something I believed was included. When I asked for a refund, I was informed I did not qualify because I did not buy a tangible product. Additionally, I was told I needed to wait 28 days to let the program work before getting a refund, which felt unreasonable given the nature of the service. In the end, this felt more like an upsell funnel than a true business support service. I'm giving two stars because the idea behind the service is useful in theory, but the execution and transparency left a lot to be desired, and the staff I spoke with were friendly. Be cautious and ask very detailed questions before signing up.

• Review fromAlex M

  Date: 05/30/2025

  1 star
  I entered into a service agreement with *** based on promises that were ultimately unfulfilled. We paid a one-time fee to ensure our business would appear in voice searches in a specific geographic area. Despite the payment and the timeframe provided, our business never appeared in any relevant voice search results.Additionally, we paid a recurring monthly fee of $199 for services that were described as a way to boost our ****** search visibility by verifying our business and distributing our information across various platforms. After months of paying for this service, our business remains buried on the third page or beyond in ****** search results, with no measurable improvement.Customer support was polite, but it became clear that the main priority was to retain our subscription rather than resolve the underlying issues. Each conversation yielded the same scripted response: it takes 612 months to see results. That timeframe seemed more like a deflection than a realistic service timeline.I did eventually cancel the service. Dakari, the representative who helped me, was understanding and professional. He deserves recognition for his patience during a difficult *************** summary, businesses should be cautious when considering ***. In a competitive digital space, many companies offer similar services, but the actual impact on search rankings is extremely limited unless you work directly with providers like ******. **** offerings did not deliver the promised value in our experience.

• Review frommike D

  Date: 04/25/2025

  1 star
  If I could leave a lower review I would. I have now been with APN Tech for a year. I have not seen any ROI. I only get a bill. Don't waste your money with their service. They are scamming their customers.

• Review fromdavid h

  Date: 04/10/2025

  1 star

  david h

  Date: 04/10/2025

  I copied & pasted a review from here its the exact call I received from this company, when I started questioning out side of what they were pushing he started to get nasty & tossing little insults, take a wide step around these people I recieved a call from thus company, telling me they were apple maps, and they recieved a request from me. I never requested anything from this company, so I found it odd that the time frame they gave me about a submitted request did not match my timeline, because inwas working. I listened to the sales pitch and told them I'd have to look into who they were before spending any money. We agreed on a followup later in the week.The next morning I got a followup call from the same guy..... I had spoken with some corporate apple friends of mine, wondering who called me from apple.maps..... Well those guys don't call and sell services, I was told by *****. I asked the guy about it and he started running in circles about how they are a "certified" associate, and not apple maps..... after talking more about this I decided I was not going to do any business with them.... OH BOY, after hearing that the guy started to be ugly and making passive snares about my company, so we hung up the phone..... personally this feels like a scam company trying to hook customers into something..... shame on your employee and shame on you for acting like your apple!
  

  apnTech

  Date: 05/23/2025

  Thank you for sharing your experience. We're truly sorry to hear that your interaction with one of our representatives left you feeling uncomfortable or misledthat is never our intention.

  We take claims about misrepresentation very seriously. While our representative did clarify on the call that we are not Apple Maps but rather a third-party service provider that helps businesses improve their visibility on platforms like Apple Maps through verified listing support, we regret if that message was not communicated clearly or respectfully. Our team is trained to explain our services transparently and treat every potential client with professionalism.

  Weve reviewed the interaction, including the *** confirmation that was delivered, and it appears the representative did attempt to clarify our role and credentials. However, we understand that tone and delivery matter just as much as the content of the conversation. If you felt disrespected at any point, we sincerely apologizethat is not the standard we set for our team.
  If you have any unresolved concerns or would like to speak directly with a supervisor, please contact us at ************. We value your input and would welcome the opportunity to address this directly and professionally.

• Review fromChris Z

  Date: 04/09/2025

  1 star

  Chris Z

  Date: 04/09/2025

  This company does not keep there word they said if voice search didnt work within 30 days money back. They refuse the refund I cancelled the plan and they still charged me. How they have a b rating I dont understand they are crooks
  

  apnTech

  Date: 05/12/2025

  Hi *****,

  
  Were sorry to hear about your frustration and sincerely regret that your experience did not meet expectations.
  Our team has been in communication with you since your enrollment in May 2024 and has provided multiple updates, including visibility recommendations and guidance to ensure voice search and directory listings reflected accurate information. As previously discussed with ******** and others on our support team, some critical updates on your end were still pending, which impacted the effectiveness of the services.

  
  While we understand your disappointment, our money-back policy applies when we are unable to complete voice registration despite proper client participation. In this case, discrepancies in your directory informationwhich we brought to your attentionhave limited the success of the service. That said, we are still open to working with you to resolve this fairly.

  
  Please contact us directly at ************ so we can revisit your account and find a solution. We appreciate your feedback and the opportunity to make things right.

• Review fromThomas B

  Date: 03/11/2025

  1 star

  Thomas B

  Date: 03/11/2025

  I recieved a call from thus company, telling me they were apple maps, and they recieved a request from me. I never requested anything from this company, so I found it odd that the time frame they gave me about a submitted request did not match my timeline, because inwas working. I listened to the sales pitch and told them I'd have to look into who they were before spending any money. We agreed on a followup later in the week.The next morning I got a followup call from the same guy..... I had spoken with some corporate apple friends of mine, wondering who called me from apple.maps..... Well those guys don't call and sell services, I was told by *****. I asked the guy about it and he started running in circles about how they are a "certified" associate, and not apple maps..... after talking more about this I decided I was not going to do any business with them.... OH BOY, after hearing that the guy started to be ugly and making passive snares about my company, so we hung up the phone..... personally this feels like a scam company trying to hook customers into something..... shame on your employee and shame on you for acting like your apple!
  

  apnTech

  Date: 04/08/2025

  Were sorry for the confusion and your experience during the call. While were not *****, we do help businesses get listed on platforms like Apple Maps. Our goal is always to be clear and professional, and were disappointed to hear that wasnt the case here. Thank you for your feedbackwell use it to improve.
  

• Review fromTrevor S

  Date: 12/27/2024

  1 star

  Trevor S

  Date: 12/27/2024

  ******************. They tell you that they will give you your money back if you dont get traffic from customers. I got zero customers using their software. They will not refund under any circumstances. They n charge you various fees to the point where you do t even know what youre being charged for. I recommend not giving this company the time of day. ******
  

  apnTech

  Date: 04/08/2025

  Were sorry to hear you had a negative experience. Our goal is always to deliver value, and we do offer a 30-day money-back guarantee if we cant complete registrations as promised. Wed be happy to review your account and clarify any charges or concerns. Thank you for your feedbackit helps us do better.