ComplaintsforBerryLook
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I place an order 02/04/23 that consist of 2 dresses & 2 coats for a total of $ ****** order # E2236387 thru pay pal, I was suppose to receive the items **** days. The delivery came almost a month later, The merchandise was not true to size and unsatisfied quality (look cheap). I requested a refund 03/05/23 and for the business to send a return label. The business stated they do not have a return label only a return address. I was offer 2 option, option 1 partial refund and keep the items or option 2 return address for a refund thru the post office, the post office will give me a return number and receipt which I will need to send in the email to berrylook.com , I emailed on 03/12 all the information that was ask of me to do, I also put inside the box the tracking # and the receipt of what I paid to return the merchandise, I don't agree with the company that I have to pay for shipping and handling, Why should I have to pay any more money? to return the cheap looking, not true to size items. I emailed 03/12/23 the information to the company, requested How will I receive my refund including what I paid for postage and handling, no response from the company, 6 days later 03/18/23, I emailed again this time I included when the items was received to the address on this application on 03/13/23 at 4:26 PM. When will I receive my refund? no response, again I emailed 03/27/23 Where is my refund? no response. Today is 04/16/23 still no response. I'm requesting a total refund of $ ****** to be return to my account. Supporting documents included.Initial Complaint
02/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased this coat from Berry look and when the coat arrived it was to small. When I reached out to the company about returning the coat, I was given a reply that I considered to be unfair because I can't wear the coat so I would have no need to keep the coat. " There Reply"Thank you for contacting us and we're sorry for the inconvenience.Order *********** We are sorry to hear that the products do not fit. As compensation for the error, we suggest you keep the item and choose one option below.Option 1. Instead of exchange, we will re-ship the same item & correct size to you with free shipping.How does it work?- Keep the item you received, then you need to pay the item price for only $34 which means, we will give you a 40% discount.- No need to create a new order, just transfer the 60% item price to the payment account that we will provide then we are the ones who will re-issue your items Option 2. You can keep the item and accept a $20 voucher which you can use for your next purchase.- Voucher is a kind of discount code that you can use for your next purchase. This is not refundable money What would be the best option for you? Please let us know your thoughts.Looking forward to your early response. Thank you!Have a great day!"Best regards,****** **************** Team ******************************Initial Complaint
01/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a jacket on 12.9.22 from this co. I never received it, someone refused it and returned it on 1.3.2023.They refuse to give me my refund.I need a full refund.Initial Complaint
11/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Around 2nd or 3rd of November last year I ordered 5 blouses they took the money from my bank 11/3/2021 I have never received any of my orders ,I tried contacting them all they kept saying was my order was on the way I tried Around 50 times but no luck I didn't want anyone else getting ripped off by this company I believe they are nothing but a scam thanksInitial Complaint
11/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered 16 Blouses for a church group none fit according to there website sizes. Just want a refund can't get in touch with the company $268 need a return addressInitial Complaint
09/26/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This company's product is of poor quaility and sizes are not consistent to any norms on the market. When you try to send for a refund your emails are not answered and there is no way to contact the company. The phone number does not accept calls. One order was a duplicate and I was charged for both. I tried to cancel one but of course they were both sent and I was charged for both.Initial Complaint
07/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered clothing and found several items were not to my liking. I have tried to contact the company several times . I returned the items for a refund to the address on the pkg as it was sent to me, but the package was returned to me as no known address. I would like an appropriate return address.Initial Complaint
06/11/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered on May 22 2022. Co. Continues to tell me they shipped my order but provides a fake tracking link. I tell them provide a tracking no to which they tell me it has shipped and provides this link for 10 days no update no tracking no. I believe this company fraudulent conducts business and does not provide the customer a tracking no to track shipment. I believe the co. Has ripped me off. I ask for a full refund because they did not ship or provide me a valid tracking no. They respond thanks for your patience order shipped gives me a bogus tracking link.Initial Complaint
05/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The 3 shirts ordered came from *********. Ordered 5x and cannot for over my chest. The website for BerryLook.com offers guarantee for satisfaction. I have contacted them 7 times, filed a complaint with the ** Consulate and filed with the BBB to assure no one else is taken advantage of like myself. I want $78 back for the items. I will return the items with a free return label only. I will not pay another cent to this company! Phone number they give in ********** does not answer (several times). They emailed back twice offering an exchange and minimal refund. This is terrible customer service, poorly made clothing not true to size and not holding their end of the full guarantee if not satisfied. Attached below are all required documents already sent several times for the refund. I want my $78 returned ASAP.Initial Complaint
05/01/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Date to transaction: April 6, 2020 Amount I paid to the business: $80.35 The business has provided me nothing but emails.The remainder of my purchase to be refunded: $40.40 *********** is not trying to resolve the dispute Order number: E2180285 Waybill: FLY790762159
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
32 total complaints in the last 3 years.
0 complaints closed in the last 12 months.