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Business Profile

Pet Store

Waggy Pup

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Store.

Reviews

Customer Review Ratings

1

Average of 6 Customer Reviews

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Review Details

  • Carrie T

    Date: 04/11/2023

    I will never order from this company again they just keep taking more money out of my bank account as well as my master card which Im cancelling both cards in the morning I thought they were in the states and why is my shipment coming from ***** then and I did order from winkflo not **** **** scammers I reported them

  • Teresa M

    Date: 01/16/2023

    Wish I looked at this before I ordered. I purchased back in October and still have not received my order. They sent me a message said they were backed up with orders but come on 3 months. I have sent several messages to get a phone number and no respond. This has made me not want to trust these sights on the internet. If I get my money back I will never order from them again and I will tell everyone about what they did. Please investigate the sight before you order. Thank you.

  • Michael C

    Date: 12/23/2022

    Wish I would have checked this before I purchased! Waggy Pup is quick to take the money but never received a shipping notice, tracking number or the item! Reviews below all with a similar problems have responses from the seller claiming theyve fixed the problem but apparently they havent! Dont waste you time or money with this company Its a huge SCAM!

  • Joseph S

    Date: 05/24/2022

    Joseph S

    Date: 05/24/2022

    Terrible. Never received my order. It has been three weeks. Took my money right away but forgot basic customer updates and service.

    Waggy Pup

    Date: 06/18/2022

    Hi, ****** I wanted to reach out and apologize for the experience you had with our team. This is not typical of us and can assure you that it wouldn't happen again in the future. We encountered fulfillment delays due to a lack of supply specifically for the item that you have purchased but rest assured that your order has already been fulfilled. We will chargeback the 10% of your order to compensate for the delays.As it may be to late to reconcile, I wanted you to know that we've used your experience to improve our customer satisfaction process and to be sure that we don't commit this mistake again.If there is any way to earn your business again in the future, please let me know. Thank you.

  • Pat L

    Date: 05/15/2022

    Pat L

    Date: 05/15/2022

    This is not a legitimate company. It is a scam. Do not purchase anything from them. The ******************* which appears to be the state this fraudulent company operates out of should investigate and shut them down asap. Beware of waggypup as they will scam you out of all your money.

    Waggy Pup

    Date: 06/18/2022

    Hi ***,Thank you for the review. I apologize for the miscommunication. I understand that we were not able to provide you with the tracking numbers as soon as possible due to shipping system errors that we encountered in the first week of May. We always responded to your emails to make you feel that we are not a fraud or scam and that you will receive your order as soon as possible. Upon checking, you already received your order last June 8. I do apologize for the inconvenience this may have caused you. Rest assured that this incident will not happen again in the future.Thank you.

  • Mike I

    Date: 05/12/2022

    Mike I

    Date: 05/12/2022

    Stay away you will never get your order. Nothing more then a scam.

    Waggy Pup

    Date: 06/18/2022

    Hi, **** I would like to apologize for your negative experience with us. We are sorry for not responding fast due to email system errors that we encountered from the month of April to May. I am really sorry for the miscommunication. Upon checking, you received your order on May 17 and your payment is already charged back to you.We are really sorry for any inconvenience this may have caused you. Rest assured that this will not happen again in the future.

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