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Business Profile

Stamp Dealers

USPostOnline

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stamp Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two separate parcels have been delivered by the *********** ** *********** to my home I received a message from **** they were delivered to my mailbox and the packages are nowhere to be found. One was reported to be delivered 2/16 and the other 2/22/24. It's difficult to reach *********** staff. I live in a townhouse and wonder if the carrier is placing them in someone else's box or another location. If that happens usually the other resident will place the package above the mailboxes so the correct person can see retrieve it. We have two different carriers according to SH PO. I am concerned that maybe some of my other mail is not being delivered.

  • Initial Complaint

    Date:11/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want a refund suspected fraud website

  • Initial Complaint

    Date:06/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased on May 4, 2023, what I thought was a Forever Stamp titled "Love Flourishes" made in 2018 to use on a wedding shower invitation from USPOSTPLUS for $26.50. I was also charged a second charge of $.27 for a "Card Fee" for a total charge of $26.77. I purchased the stamps specifically as they matched my shower invitation perfectly. On May 11, 2023, I received the merchandise and on the envelope the return address was "ESP, *****************************************************." I had concerns regarding their authenticity and took the "stamps" to the post office on May 12, 2023, to confirm their authenticity and was informed that they are counterfeit. I emailed USPOSTPLUS on May 12, 2023, requesting a full refund as guaranteed on their website and an address to return their merchandise. I received an acknowledgment email, but no offer of a refund or address to return the merchandise. I have emailed twice since then (May 15th and May 17th) again asking for a refund and an address to return the merchandise. Each time I only receive an acknowledgment email.

  • Initial Complaint

    Date:01/16/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is no one date, this goes on continually. This is the most disgusting web page I have ever seen. They should not be allowed to exist. I need this service (online ***** to be able in order to check my mail. I have to cover lots of stairs to get to the mail at the bottom. If I could check it online "like you are supposed to be able to do. I would not have to go down those stairs. I am disabled and it is quite a chore to have to do that! I have been in customer service, and tech support, and even complained to you!! It never works, always said you are not recognized, but you asked for your user NAME it gives you the very name you are using!! It tells you to put a code in to change your password. And guess what it does not work. I am so tired of this disgusting website ( Informed Delivery) that has been going on for months, and years...Why are they still to be permitted to run? Let a reliable take that space. I am in their database probably a million times FOR COMPLAINTS. This is discussing, I need this service, make them run it RIGHT! I have missed important info because I could not get threw to the missable site. Sometimes it is hard to get down to the mailbox. I just won't go if I don't have to. Because their service is so pitiful, I can't find out if I have to go down all those stairs if what is in the mailbox is not important!! But how would I know that when I can't get into it through the **** website (Informed Delivery) It is sad very sad! I want them to fix that site, I need to speak with them (CORPORATE) through you. Because obviously their not paying any attention to me!!!

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