Business ProfileforSemper Tax Relief

Hello, I hired Semper Tax Relief to help me resolve a 2017 tax issue. I hired them in Feb 2022. On May 30th, 2023 I terminated our agreement-based on poor performance, dismal communication and no roadmap for resolving the issues with the IRS. Although the initial intake was okay, I never heard from them for several months afterwards. Finally, after weeks of trying to get their attention, they responded. In the year, they had my case they only did one thing, which was to request previous tax submittals and notices from the IRS. I spoke once to their lead attorney, Sergio Melendez. They blamed some of the communication issues on one of their employees who was not available. This is not my problem, and they should have found a work around rather than making it my issue. All direct communication with the IRS for the past year was undertaken and completed by me. They never filed any appeals or reached out to the local IRS Tax Payer Advocate, which is in Newport Beach, CA. Only miles from their office. During this time, the penalties and interest continued to accrue. After one year of inactivity, I decided it was time to move on. I sent them an email on May 30th, 2023, informing them their services were no longer needed and that I expected a refund from my $4500 retainer. I had hoped to resolve this cordially but when I never received a phone call or email, I was forced to posted a negative review on Google. In the past two months since I terminated SemperFi, I have worked with a new attorney to file an appeal with the IRS and see a real path forward in resolving this problem. This was all done in a matter of two weeks. I would agree to settling for the return of $4000 dollars of my retainer, which should cover the time their admin put in for the IRS document request and the one phone call with Mr. Melendez. Please feel free to reach out to me if you have any questions. Sincerely, ***** ******* ************