Reviews

Review Details

• Review fromStingrayme

  Date: 08/16/2024

  1 star
  Gilmore did a biannual inspection for maintenance issues. This is a no cost service as a VIP Member.($20 a month) My HVAC unit has been working perfectly. Was told I needed a condenser coil clean ($423), a capacitor ($349), and 2 pounds of refrigerant ($312). Total of $1084.00. Skeptical, I called another reputable company and paid for another inspection for maintenance issues. ($79). Showed them Gilmores write up prior to the inspection so they could confirm or disprove Gilmores recommendation. After inspection I was told that the condenser coil was clean, the capacitor might need replacing next year, and the refrigerant was almost at capacity and it couldnt even take 1 pound of refrigerant. IF It actually needed the Gilmore recommended items it would cost approximately $500 with this other company. Less than half the cost of Gilmore.Couple years ago I got a bid from Gilmore to install a whole house fan. Their bid was $1000 more than a competitor bid.Ive been a long term VIP Member of Gilmore. CANCELLED! If you plan on using Gilmore, I strongly suggest that you get a second opinion and or bid. Gilmore has ludicrously high prices to satisfy their hunger for your money.

• Review fromHugh B

  Date: 07/15/2024

  1 star
  Our ** unit went out and we called for a service repair. The technician told us our unit was old and may stop working soon. The unit is under 10 years old, which I dont consider old when talking with others. The tech then suggested that we refill the refrigerant level, as he said it was low. He tried to upsell us on a $2,500 repair and we said would check our previous invoices to compare the numbers. The numbers were unchanged in the past year and when we talked to the Gilmore sevice manager, ****, he said those numbers were fine and not to worry, the unit was fine. Ten days later, coincidentally, the ** unit stopped working and we contacted Gilmore again for another service. I found this highly suspicious and wondered what was going on. I read several Yelp reviews of their company and found several instances of similar upsell methods by their company. Now they say it will take up to 2 weeks, during the hottest period of Summer before a new motor could be installed. I asked why it took so long and the tech told me all motors are different. Clearly, they could have known what motor we had by the records but failed to do that and now we wait. This is unacceptable and I am delivering a warning to watch out for this conduct by Gilmore. Plus, 75% of the time, our service appointments were cancelled at the last moment and days and time were wasted. I will call another ** company to seek sooner repair, as others seemed to have done. Beware of being sold something you dont need. I called the service manager today and was told he wasnt available? This is not good service.

• Review fromDarlene B

  Date: 12/25/2023

  1 star
  The worst service ever, ***y made me wait over six parts for a heating part which was in stock w Lennox. I had to follow up numerous times and ***y did not follow up, call and kept me waiting in *** dead of winter. I had *** emperor plan which is a joke, ***y sent out an installer *** who did not know how to put it in and had massive attitude. So ano***r company I called and had *** work done quickly. The customer service is horrible, and ****** acts friendly but is a con she does nothing nor follow through. What a joke!

• Review fromBeth G

  Date: 12/13/2023

  1 star
  Absolutely ************************** We purchased a new system from them in 2019. We came back in town on Oct 30. The system wouldnt turn on so we called for a tech. They came out and there were acorns in the system. My husband had to go on the roof as the tech didnt offer and he vacuumed acorns out of the pipe. We needed a new Pressure Switch. Weeks went by and we had no heat or air. I called dozens of times for an update and was told, we cant get ahold of anyone at the manufacturer, we will let you know when it comes in! Still nothing from them until I called and got angry and demanded I speak to a Supervisor. Apparently, everyone in their company is constantly in meetings all the time. I finally got someone. The part finally came in and the tech came out. The guy was here for about 10 minutes and said that we needed more parts. I called the next day for another update. Now, its the week of Thanksgiving. The weather has gotten really cold and we have family coming in for the Holiday. No parts, no idea when the parts will arrive and no one can reach anyone at the manufacturer. Again, I demanded a Supervisor. No help at all. I had to buy a space heater so that we could at least have heat in our daughters bedroom..I called Nov 30 asking for an update. I was told the parts were coming in on Dec 1. They (Gilmore) asked if they could schedule me for Monday (Dec 4) for an appt. I called Monday morning asking for an update on their arrival. I was told I didnt have an appt. I absolutely lost it. I demanded a Supervisor. They So Kindly moved the schedule around and sent a tech out that afternoon. The tech was great. He got more acorns out of the pipes. Which is weird since we capped the pipe after the first visit. I wrote a letter to the General Manager asking for him to call me and let me know what he was going to do so that no one else has to ever go through this. Still havent heard back from him. Awful experience.

• Review fromDeanna W

  Date: 10/23/2023

  1 star
  We purchased and a complete unit installed in august 2022. Before a year went by our unit quite working. Gilmore sent a tech out and they said we need a new mother board and blower motor. After 3 weeks we hadnt heard back from them. I called serval times. They kept telling me they were waiting on the blower from the manufacturer. The following week I called back for an update. The blower had never been ordered. They reassured me that they would have it in a few days. A week pasted and no communication. I called them back. They said they had received it and scheduled for a tech to come back out. He arrived and had the mother board but no blower. He said he would sit in front of my house and order it while he was still hear. 2 more weeks go by and still no communication from the company. I finally was able to speak to ******, a supervisor and he said he tracked it on a Wednesday and it would be there by close of business on Friday and scheduled for a tech to show up first thing Monday morning. Well the tech showed up and had the mother board but no blower motor. I called ****** and he said it came in late on Friday and the tech did not pick it up off his desk ( because ****** doesnt get to the office until 9 so he wasnt able to give it to the tech). So a tech shows up for the second time not having the right parts to fix our unit. I called ****** and he said the tech was on his way back to the shop to pick it up and return to my house to do the repairs. Well see if they actually get it fixed this time. We have been without a/c or heat since mid August and now we are mid October. Totally unacceptable!!!! I will not recommend this company to anybody that is looking to have an a/c and or heating unit installed. They got their money then no longer care about their customers. This is not what all their ads convey!!!

• Review fromRoberto A

  Date: 06/09/2023

  1 star
  ** 2016 we sat down with a salesman and we told him exactly what we wanted. We wanted a Train rooftop unit sized so that when we convert our garage to a room the unit can handle it. Also got solar from them and since I am an electrician I would upgrade the panel to accommodate the solar package.Solar: so day comes and they said I couldn't install the panel for warranty purposes that now I would have to pay their guy to install a new panel and I said ok for the agreed price and they said no I would have to pay like $10K and so, in the end, they downgraded my panel from 125A to 80A to meet code that would allow then to add the solar. So far strike one HVAC: So everything was set and day of installation I notice that the new unit is not a Train but a piece of junk from *********** They said they couldn't get the train in time and i can either live with a hole on my roof since they removed my old unit or take what they have. Its hot in ********** and I have medical conditions that I can't live in the heat so again - stike two Now in 2023 (May/June) I do not want to call them for anything from the past experience and forgot to mention when installing solar they put a foot through my kitchen ceiling and refused to come out and repair it so was over a month before they came to patch the whole. So I had my friend who is an HVAC tech troubleshoot the problem and find out that the blower motor is no good. He said because it's still under warranty to call Gilmore. So I do they charge me two hundred to come out to tell me the same thing which i told them please bring the needed part and sent them pictures of the part with all the info. I had to wait a week for them to come out and tell me this and then say the part would have to be ordered and for another 500 they can repair it in the near future but if I want to be put at the front of the line to join their club for $20.00 a month. I did my best not to take it out on the tech but no never again Gilmore no!

• Review fromReo Y

  Date: 03/09/2023

  1 star
  I had a great experience 2 years ago replacing my HVAC so three weeks ago, I decided to go with them when my water heater quit on me. I was able to get someone here next day and two guys who came to install the unit. The guys were professional, knowledgeable, and efficient. The huge problem came when I had to ask for an official invoice, so I can file for tax credit. When I called an asked for one, I received a generic receipt, no specific model and serial number to the water heater unit I purchased, no breakdown of cost of unit or parts and labor. Over the course of a week, I have been jerked around by ****** and ******** (first-level customer service reps), who have made excuses that the manager is not in, who won't transfer me to the manager, who tell me that they will email the manager about my concerns. Yesterday, I called the antelope office and finally received a call from ******, a 'manager' who was defensive about an itemized receipt, arguing with me about a simple request. He then furnished a new invoice, inputting a fake serial number and model for my water tank. Miraculously, we were able to escalate this to the ** of Gilmore same day. I met with the ** and received my request during that visit. The correction was made in the span of 10 minutes or less. To have to escalate to the ** to receive an itemized receipt? Between HVAC and water heater, I have spent $17,000!! Gilmore has lost their business with my family from this day forward. BTW, the ******************* has no manager present, only useless reps like *********************** offices are in Antelope when you need to escalate. You never get direct numbers, you go through the reps who make excuses for that manager is mtg. Abysmal customer service! ****** and ****** should be fired.