Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Grocery Outlet of Antioch has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforGrocery Outlet of Antioch

    Bulk Food Store
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/11/2015

    Years in Business: 63

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers groceries to the public.

    Business Details

    Location of This Business
    3160 Buchanan Rd, Antioch, CA 94509-4427
    BBB File Opened:
    12/7/2015
    Years in Business:
    63
    Business Started:
    8/14/1961
    Business Started Locally:
    8/14/1961
    Business Incorporated:
    8/14/1961
    Accredited Since:
    12/11/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 621357 for this business, issued by California Department of Alcoholic Beverage Control. The expiration date of this license is 6/30/2024.

    These agencies may include:

    California Department of Alcoholic Beverage Control

    1515 Clay St Ste 2208

    Oakland CA 94612

    (510) 622-4970

    http://www.abc.ca.gov/datport/LQSLicQuery.html?

    Type of Entity:
    Corporation
    Number of Employees:
    24
    Alternate Business Name
    • GROCERY OUTLET INC.
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On July 6th, 2023 at approximately 3pm I had visited the Antioch ******** location of Grocery Outlet. Ive came to this store since it very first opened before the pandemic and regularly shop here for groceries. Yesterday afternoon on Wednesday I had done some shopping and was in the checkout line. Upon paying the clerk asked me, Do you have .15 to pay for the bag? I didnt want to explain this to the cashier and felt so uncomfortable telling her in front of other people, but I explained quietly that If it is a customer paying with EBT there is not a charge for bags. The cashier said incredibly loud, I ASKED you if you wanted paper or plastic and you said plastic and that isnt FREE for EBT!!To say I felt humiliated was an understatement. I just explained to her Im sorry I dont have .15 could she please just rebag it with the free option because I didnt have any extra money. The cashier grabbed my bag and proceeded to DUMP it out upside down on the counter so loud with boxes tumbling out on the counter to bag it over again in paper. Ive shopped here for 4 years and never once was told that plastic is extra. If this was a new guideline or their policy has changed, there was no signage, no rule that displays that at all. I have not went to any other Grocery Outlets in ********** where plastic instead of paper was an upcharge. My form of payment shouldnt be public knowledge for other customers to know. Why should I be treated any differently for using Food Stamps for my purchase for buying food? I was mortified and felt so embarrassed by this experience.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.