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Complaint Details
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Initial Complaint
08/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
22 August 2022 I went to A1 auto transports website and followed prompts to get my free shipping estimate. Apon doing so I got the estimate from them, however after that I have received numerous spam calls, texts and emails. No where in the "free estimate" process did it say that it was giving out my personal information. It was only after all the spam, I found at the bottom of the page were you can opt out of sharing your information.Business response
09/12/2022
Business Response /* (1000, 5, 2022/08/30) */ Sorry to hear that you had a bad experience, please refer to our privacy policy *********************************************** in regards to this matter.Initial Complaint
01/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have been inundated with text messages and phones calls for the past 2 days regarding auto transport and every time I call i'm told there is no way to stop it. I find it highly unlikely there is no way to remove my phone number from their database so that I can stop receiving these texts and calls. It is disrupting my employment, I work for a local government office. I cannot turn my phone off *********************** and need to be reachable for emergencies. I'm attaching just a small sample of the numbers and texts messages I have received and blocked.Business response
10/10/2022
Business Response /* (1000, 5, 2022/01/12) */ Please refer to our privacy policy ************************************************ In the footer of every page of the website there is a link to opt out********************************************* and you can unsubscribe at any time by following the unsubscribe link that's on every page of the website here ********************************************* Consumer Response /* (3000, 7, 2022/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not the one that initiated contact. Someone else made the request and either incorrectly typed in their phone number or intentionally inputted mine. There is nothing for me to unsubscribe from because I never subscribed in the first place. I will never utilize their service and would like my phone number blocked from them. I received 5 more calls yesterday. This is unacceptable. I should not have my phone number basically held hostage and be inundated with phone calls and text messages. I refuse to provide my email address to a company that has a business practice such as this one. Business Response /* (4000, 9, 2022/01/24) */ Did you refer to our privacy policy ***********************************************. In the footer of every page of the website there is a link to opt out********************************************* and you can unsubscribe at any time by following the unsubscribe link that's on every page of the website here ********************************************* Please follow instructions to opt out. Consumer Response /* (4200, 11, 2022/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) See my previous response. I did not initiate contact. They can remove my phone number from their database. My email address is NOT the issue. My phone number is. I cannot unsubscribe something I never subscribed to in the first place. Business Response /* (4000, 15, 2022/09/29) */ Your information was removed, as requested.Initial Complaint
12/13/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On December 10th, I have filled out a form on a1autotransport.com for vehicle transport services. There was no indication that they were not the company that would be doing the service. It seems as they have sold my personal information and I am now receiving constant texts and emails from a dozen different vehicle services that hasn't stopped since the 10th. This has been verified by another company that my personal info was given to them from a1autotransport. I have a picture stating so from that company's unsubscribe page.Business response
01/12/2022
Business Response /* (1000, 5, 2021/12/17) */ We're sorry that you feel like you've been harassed. Please refer to our privacy policy https://www.a1autotransport.com/privacy-policy/ where we discuss how your personal information will be used, we also have an option to opt out before using our forms https://www.a1autotransport.com*******-***** and an unsubscribe link https://www.a1autotransport.com/unsubscribe/. If any questions, please don't hesitate to reach out.
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Customer Complaints Summary
16 total complaints in the last 3 years.
7 complaints closed in the last 12 months.