We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fertilizer Plant Equipment

FoxFarm Soil & Fertilizer Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fertilizer Plant Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Between April 2022 and September 2022 I have purchased almost $200 worth of FoxFarm soil for all of my new houseplants, including plants which I have sold to other people. That is 2 large $25 bags and 6 small $12 bags. FoxFarm Ocean Forest has burned the roots of these plants to death. I have either lost or had to completely re-root my Hoyas, Calatheas, Palms, Aroids, even basic Philodendrons. I have also searched this issue on ****** to find this has happened to many Marijuana growers as well. There is a difference between well fertile soil and every plant dying from dry rot. I also have to provide all of my customers with new soil and an apology for this mess, which I can confirm it has affected their plants as well since I recently reached out to them. I have contacted FoxFarm November 2022 about the issue and was told they could do nothing for me. They told me to go back to the place I bought it from. I was lucky enough to get an IN STORE CREDIT for a single $25 bag of Ocean Forest and only because I still had the bag! I have lost way more than a bag of soil and I would like to be refunded for the remaining soil as well as at least $300 in plant loss. This has been a nightmare and FoxFarm needs to completely reformulated their soil. I also wonder if there was bacteria contamination in their factory.

FoxFarm Soil & Fertilizer Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.