We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Dealers

Audi Bakersfield

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello , Ive been trying to get my order i purchased from this dealership on 01-16-2025 is when I purchased my items I waited 2 weeks and when I did I called and was told to wait a couple more days so I did wait , I show up after a couple days and they only have 2 of my items so picked that up partially , 2nd week into February I was emailed once saying all my items are there and should be confirmed by morning this was after 3 weeks and a half waiting for a Leather cleaner Spray and a touch cleaning cloth. I show up on 02-06-2025 to be told oh we are missing the rest of your items and the guy wrote what I was missing down and didnt even give me a receipt nor a email . Extremely unprofessional dealership and not only that I had to wait 30 minutes plus for him to try to find my missing items .. Item numbers I was missing that they never gave me as listed EXD127979 (Leather Cleaner) $10.06 And 80A096325 (Touch Display Cleaning Cloth) $25.50

  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    took car in January 2024 for oil change asked then to make sure they do a test drive before I pick it it they did a simple oil change I barley get it home its smoking and I call the dealership they tell me to return it what I did not know was they FORGOT TO REFILL MY *** WITH OIL. how great was that forgot to refill my car with oil wow they could of burned my engine but they dont care . Then like a fool I take it back in April 15,2024 for coolent issues to find out they also said I need new head gaskets they call me tell me its ready I TELL THE SERVICE GIRL ***** PLEASE MAKE SURE ITS CHECKED OUT DO NOT WANT ANY PROBLEMS LIKE LAST TIME SHE SAYS SURE I PICK IT UP GET IT HOME NOW IT WONT RUN, I call ***** ADVISE HER OF WHAT HAPPENED HER ANSWER( WILL THATS YOUR PROBLEM? )and that I have to pay to TOW IT BACK MY SELF THEY WILL NOT PAY service, wow got screwed again, then they keep it 4days wont return my calls she then tells my husband that it was a battery issue they replaced it. Will what she does not know is BEFORE I had it towed back I HAD TRIPPLE AAA COME OVER AND HE TOLD ME MY BATTER WAS OK THERE SEEMS TO BE OTHERE ISSUES. WOW ALSO THEY PUT A SCRATCH ON THE *** SHE SAYS WILL i will look at security cameras to see I said why don't u also look at the camera and see who did not replace my oil in my car in January. I have called many times to **************** WHO THEY SAY IS THE boss to ****************** LEFT MESSAGE ************************ AND NOBODY RETURNS MY CALLS i did not authorize the replacement of the battery they just did it themselves. There seems to be a lot of monkey business going on here and then I looked at there reviews wow what a shock theres to many to read and they are not good

    Business Response

    Date: 05/06/2024

    I called and spoke with *************** today
    Her car is here in the shop and being worked on.

    I will keep you posted
    thank you
    *********************
    Fixed Operations Director

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11-28-2023 I purchased a Audi S5 Sportback. I've had a lot of electrical issues, the car has been seen by Audi several times they will not acknowledge any visual issues. They say the car is fine and to revert to the owners manual, the owners manual only describes how to change the dash view that keeps de vaulting back, the climate controls have issues, the emergency brake has issues they say it's not happening but I have video they still deny any issues. There are many others.

  • Initial Complaint

    Date:06/03/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few years ago, I reached out to this Audi dealer to obtain some basic information. During the conversation, I informed them I was not interested in making a purchase with them. They are still calling my residential phone and leaving messages if I don't answer. This is still happening as we speak. They need to stop.

Audi Bakersfield is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.