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Business Profile

Clothing

Born Scum Clothing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Born Scum Clothing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Born Scum Clothing has 2 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/28/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed on order of 3 T-shirts on Oct 12. Website says ships the same day and it has the last two times I ordered from the company. It still says unfulfilled like it hasnt even made it out of their warehouse yet. I love the company but this is ridiculous, I got my shirt to wear on a Halloween ride and it has since passed. I would like to know if my order is even being shipped or not

      Business Response

      Date: 11/04/2024

      **** tracking number
      9434611105502821594723

    • Initial Complaint

      Date:08/07/2024

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a seat for my motorcycle through this company they said it would be 4-8 weeks to get my seat and after week 4 the company ghosted me and would not contact me back on any platform I tried. I still have yet to receive an updated estimation of completion after finally receiving an email back they just gave me an excuse and stopped responding.

      Business Response

      Date: 08/13/2024

      Were awaiting your custom order delivery to us from the production facility located in **********, **. The estimated lead time to build provided has been surpassed as we are experiencing untimely delays due to our lead production staff member being in a head on collision on his motorcycle. He did survive with life altering injuries. The day your order has arrive to our fulfillment center in *****, ID you will be notified with *** tracking via email.

      Customer Answer

      Date: 08/13/2024

       I am rejecting this response because:
      I need an  actual eta I paid 750$ dollars for this and have had no communication until after the 8 week period we are approaching 9 weeks tomorrow and I still dont have an eta are they telling me their entire company hinges on one man? I find that hard to believe and I would like at the very least an estimate on time. I am almost to the point where I would like a discount  but I will settle for a eta

    • Initial Complaint

      Date:07/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an order on 7/3/24 I made one payment using affirm I paid the rest off yesterday the 11th of July. I have been emailing and messaging the company and I have gotten no response but they took my money.

    • Initial Complaint

      Date:02/15/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order from this company was received on January 26. Receiving documentation from my bank account saying the money had been taken out. For the amount of around $33.42. I received my order on January 29, 2024. My intentions were to simply return the shirt, and exchange it for a smaller size. Which I had went to the post office, and sent back. The order has been tracked, and was delivered on February 9. I have not received any notification of a return or refund of money. I then had the only option of creating a group chat to try and contact somebody. I was told that my order would be processed and I would be reached out via email. No email was ever sent. I reached back out again, and received no contact back. It is now been a week, since my return has been delivered, and I am no longer receiving responses .

      Business Response

      Date: 02/25/2024

      Store credit issued to *************************.

      Customer Answer

      Date: 02/27/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:12/05/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2 shirts and a flannel only received 1 shirt and one flannel. Still missing a shirt.

      Business Response

      Date: 12/06/2023

      Before you gave customer service the chance to respond to you between 10:43 am - 12:56 pm Tuesday, December 5th - we have a handful of consecutive missed calls from you, 2 emails, 4 PMs & the claim you have filed here. We have responded to your call in the order received. This was resolved with you the same day you reached out.

      Customer Answer

      Date: 12/06/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:10/16/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered stickers from this company on sept 30 and supposed to be here the ******************************************************************************************************************* Its not much but its my money I want the merch or a refund

      Business Response

      Date: 10/23/2023

      **********************************************************************************

      Business Response

      Date: 10/23/2023

      **********************************************************************************

    • Initial Complaint

      Date:09/28/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It is now SEPT 28, 2023. I have an order placed on SEPT 13, 2023 with the amount of $523.04. Constantly trying to get information about my order, as their website states my order is unfulfilled. Keep in mind this is NOT a custom seat I ordered but a regular Saddlemen seat, along with a shirt, flannel and decal sticker.I have NOT got a tracking number via email/phone text, as I shouldve at least got that by now. I checked my junk mail and got nothing. I only get automated response from BORN SCUM saying their business hours even though theyre clearly not closed. I at least wanted a peace of mind my order is getting shipped and not forgotten! This is a huge order of $523 were talking about!

      Business Response

      Date: 10/04/2023

      ********************************************************************************************************************************************************

    • Initial Complaint

      Date:09/25/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was confirmed September 12th it was supposed to arrive Sept 20th nobody's answering me no tracking numbers. What a complete waste of time and money I am going to push this issue as far as I can go with it cause it's bs

      Business Response

      Date: 10/02/2023

      **********************************************************************************

      Customer Answer

      Date: 10/02/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received my package but only after I had to contact BBB did I receive any kind of messages or notifications that my package was being shipped when it should have been here on the 20th of September it got here on the 2nd of October that's pretty sad and lazy if you ask me but overall I'm glad I got it finally

    • Initial Complaint

      Date:08/15/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on April 29 2023 for a seat for my flxrst it’s been 16 weeks since my order was placed apparently due to a software up date which was never brought to anyone’s attention that bought a seat at this point I’m just hoping I didn’t just get scammed out of 600 bucks

      Business Response

      Date: 08/16/2023

      We're awaiting your order delivery to us from the manufacturer.
      We have confirmed it is in processing and/or production.As soon as your custom order has been delivered to our fulfillment center you will be notified.We appreciate your patience and understanding.

    • Initial Complaint

      Date:07/31/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom motorcycle seat and back rest through Bornscum on March 7, 2023. ORDER #*****, ORDER ****37 invoice 003858, Transaction ID *****************. I have reached out to Bornscum through phone calls, email and through the website. No answers and no resolve.

      Business Response

      Date: 07/31/2023

      We spoke up with you today in regard to the custom order delay. We appreciate your support and patience during this time.

      Customer Answer

      Date: 08/01/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I did receive a call from Leanne. She explained the situation in detail. 

    Born Scum Clothing is NOT a BBB Accredited Business.

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