Complaints

This profile includes complaints for Haddad Dodge-Haddad Kia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Haddad Dodge-Haddad Kia

  3000 Harris Rd Bakersfield, CA 93313-3204

  
• 

  Haddad Dodge-Haddad Kia

  PO Box 41118 Bakersfield, CA 93384-1118

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a 2024 *** EV9 on March 2, 2024 from Car Pros ************ and financed it through *************. I was alerted to a recall by *** (for SC324 for a software error that may cause the remote smart parking assist feature to miscalculate stopping distances) and was requested that I take the car to the closest *** dealership Haddad ***. It took over a month to get an appointment scheduled for November 4, 2024 at 10:30am, while I was there I was I was alerted to an additional recall (SC326 a software error, the instrument panel screen may fail). At 3:30pm on 11/4/24 I was told that the software update did not work and the panel screen went completely black. They had to keep the car overnight and would try again the next day. I called *** 11/5/24 requesting an update on my car and was told the update did not work and they had to contact Korea to see how to proceed. Apparently, there is no time frame they could give me and said sorry, we are keeping the car until it we can get the screen back on or get a new screen neither which had a time frame. On 11/6/24 I called *** ******** ******* to file a complaint and a resolution to not having a vehicle, where I was able to file a verbal complaint but I was once again told there is no time frame that *** had to resolve the issue, email or call me back.On 11/8/24 I was given a loner car from Haddad *** (an EV6 that does not fit my entire family) and was issued the car for "30 days." In absolute shock I asked how can my car not be working for 30 days and I am paying insurance and a monthly payment on a brand new car? They advised that I contact ******** ***. (I did call and was told to call back on 11/9/24)11/9/2024 I contacted *** ******** and was told by a manager there is nothing they can do and I can wait the 30 days and file a lemon law lawsuit or obtain a lawyer. As of 11/18 I have not heard from any party. Since dates mentioned above.

  

  Business Response

  Date: 01/16/2025

  Dear ****** ****,
  We appreciate your patience and understanding regarding the recent issues with your 2024 *** EV9.

  As you are aware, recalls SC324 and SC326 were issued to address a software error in the remote smart parking assist feature and a potential failure of the instrument panel screen, respectively. Unfortunately, during the initial repair attempt, unforeseen circumstances caused the instrument panel screen to go black, rendering the vehicle unsafe to drive due to the lack of critical information such as speed display.

  Recognizing the safety concerns, we provided a loaner vehicle, though we regretfully could not offer an EV9 due to limited availability. We understand that the EV6 provided may not fully meet your familys needs, and we sincerely apologize for the inconvenience this has caused.
  We are pleased to inform you that the necessary repairs have now been completed, and your EV9 is fully operational. Our team worked diligently with ***s technical support to resolve the issue as quickly as possible.

  We appreciate your patience throughout this process and apologize again for the disruption it may have caused. If you have any further questions or need additional assistance, please feel free to contact us.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased *** Niro in2023 and the vehicle is covered in warranty as of today. Since the purchase date we had to take the car to the Huddad *** dealership in Bakersfield multiple times. Each time the vehicle stayed in the dealership for a few weeks and I did not have a spare vehicle. I asked for a loaner while my car is being repaired and I was denied. I had to spend thousands of dollars on taxi services for my transportation needs. My car is still there since 08/23/24 and I call every week to get updates. I get put on hold for up to an hour and every time I am told that they are still checking the car. This has caused me emotional and financial hardship since I spent around $4500 for taxi services.

  

  Business Response

  Date: 09/27/2024

  Dear ******** ***********,

  
  Thank you for your message regarding your 2023 KIA **** and the ongoing situation with Haddad *** in Bakersfield. Based on the details youve provided, its clear that youve encountered significant inconveniences and expenses, which understandably have caused you frustration.
  I want to begin by acknowledging that a part needed for the repair of your vehicle was on back-order, which contributed to the delay. However, I have been informed that all necessary parts are now available, and your vehicle is next in line to be repaired and has an estimated time of completion of 9/27/2024. While this progress may offer some relief, I understand the significant financial burden youve faced with transportation expenses.

  
  It is also important to address the issue of a loaner vehicle. While it would have been ideal for the dealership to provide one during the extended repair period, I must bring to your attention the warranty terms, as outlined in the *** warranty manual(Which should have been included in the purchase of your vehicle). In the What is not covered sectionSpecifically, on page 11, under the section titled Extra Expenses and Damages, it states:

  
  "Any economic loss or other incidental, special,consequential, or exemplary damages. This includes, without limitation, payment for loss of use of the Kia ******** lodging, car rentals, travel costs, loss of pay and any other expenses or damages."
  This language effectively limits **** liability for expenses related to your loss of vehicle use, such as taxi services. As such,pursuing reimbursement for these costs under the warranty could present a challenge. That said, there may still be options available for addressing this through ******************** **************.
  I recommend documenting all receipts related to your transportation costs and continuing to follow up ********************.

  
  Best regards,
  **** ********
  Service Manager

  Customer Answer

  Date: 09/30/2024

   I am rejecting this response because:
  
  As of today 9/30/24 the *** is still not fixed. For the last 3 weeks every time I call I was informed that the part has arrived however there was no technician available to work on my car. We called several times and every time got  a different excuse why the technician was not available.  

  

  Business Response

  Date: 10/08/2024

  We are informed and believe that the customer has initiated formal litigation proceedings related to this vehicle against ****************Accordingly, we will not respond to the customers complaint in this forum.

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from them and 2 months later the engine blew. It's currently been in the repair shop untouched and under warranty for a month and still refuses to provide documents to the warranty company. I forced to still make a loan payment for a car I can't even drive with no help from them.

  

  Business Response

  Date: 07/17/2024

  My name is *************************** customer relations coordinator for ********************************************* RAM **** I have tried to reach out to this customer via telephone to gather some information to try and assist customer and have had no luck. If you have a way of reaching customer if you can please customer know I am trying to reach out or if the customer can please call me at *************. 

  
  

  Best Regards,

  
  

  ***********************;

  
  

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2023 I brought my car into Dodge for repairs. My car had been making noise while driving. The front struts on both the ****************** side, and the active grille shutter were both replaced at a total of $2,680.44. My car never felt quite right after. In July of 2023 I brought my vehicle back to purchase another gas cap. This totaled $37.17. Haddad Dodge replaced the fuel cap that same day. In August of 2023 I began have issues with my gears getting stuck. I could not put my car into park. This was an issue that allegedly had been taken care of previously due to a recall. While there for the shifter cable, Dodge also fixed the motors mounts on the vehicle. These repairs totaled $1117.69. My car never felt secure after these repairs. It also continued to make the same noises. On 3/24/24 I brought my car into *** Boys for a possible repair. While inspecting the car they found play in the transmission mounts and play in the suspension. The active grille shutter is also damaged. I am also missing bolts for the air box. These are issues that Dodge should have saw while working on my vehicle. The transmission mounts should not be moving since they were just replaced in August of 2023 at Haddad Dodge. I am looking for resolve in this issue.

  

  Business Response

  Date: 03/26/2024

  Good Morning 

  WE will reach out to customer and have ******************* bring Vehicle back in to perform an inspection and repair if necessary.

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 issues 1) I bought a pre certified truck from this dealership with an unsafe windshield that had a lamination visibility issue that I wasn't aware of when I was test driving it due to it being a foggy day. after I purchased this vehicle, 2019 dodge ram 2500 Laramie and I was driving to work into the sun this is where I noticed it. It was a distraction and caused unsafe vision through my windshield. I contacted the dealership to tell them about this and wanted them to resolve this safety issue that was not foretold to me when I bought this truck, this truck was pre certified and should have been fully inspected. I have made numerous attempts with different department heads to help me resolve this issue with no response back. I paid for a new windshield out of pocket for a road trip I had to take and wanted to have a safe trip. I paid out of pocket $600 which I have a receipt for with documents about the issue from the windshield company. Again I am not getting any response.2nd issue: When I test drove it I noticed the steering wheel was off center and I asked *********** about the wheel alignment. He told me they would inspect it and fix it. They told me they looked at it and it had no issues. When I bought the vehicle and drove it for a few days it got worse. I had it professionally looked at and yes it was out of alignment and they were able to align it and center my steering wheel out of safety. I paid $180 out of pocket which I also have receipts for. I sent both these receipts to *********** who sold me the truck and he has showed them the receipts and the issues and they still refuse to even call me back. I would like some responsibility on there part and to get reimbursed for what was 2 safety issues that should have been taken care of before selling it as a certified vehicle on there lot that I paid $60,000 for. These were clearly safety issues that could have caused accidents. I deem them responsible to to own this and at least respond to me and help me

  

  Business Response

  Date: 02/14/2024

  We have made contact with ********************.

  ******************** is emailing copies of invoices for the windshield replacement and alignment. And we will reimburse *******************.

  Customer Answer

  Date: 02/20/2024

   I am rejecting this response because:
  I have repeatedly tried to contact ****** to see if he got my email with the receipts but like before, I never hear anything back on confirmation so I feel like we're back to square one where they shut off communication and don't follow through on there promises. All I'm asking is a response to confirm or not they got my email 
  
  

  Customer Answer

  Date: 02/28/2024

   I am rejecting this response because: They have contacted me back only one time to say there did not receive the 2nd invoice for the wheel alignment receipts. I have resent it twice and emailed them directly, left 3 phone messages to specifically ************************* to make sure they received it and I haven not gotten any responses back if they have received it or not so we can get on with tis reimbursement which they obviously seem to drag there feet on. Their communication back and forth is almost non existent and beyond frustrating. It's really frustrating to deal with this for this situation.

  So until I get confirmation they have both receipts and they are issuing me a check asap or electronic payment for the reimbursement for the safety issues I dealt with after purchasing this truck, I am not satisfied with anything yet. They need to step up and take responsibility as a reparable business they say they are. we are taking about the total amount of both receipts being $757.91
  
  

  
  

  

  Business Response

  Date: 03/05/2024

   We have issued a refund check to our client.

  Customer Answer

  Date: 03/09/2024

   I am rejecting this response because:
  Until I see a check in my mailbox, I am not satisfied with this case. When I receive the check, I will accept the response 
  
  

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my *** on 12/15/2023 they stated they called me 12/27/2023 to let me know they did a diagnostic test and it's the engine and that they are waiting on the engine. They called me two days later on 12/29/2023 at 4 pm telling me that my car was ready and needed to be picked up before closing hours which was 5 pm. I drove it to ******* and union when it started to idle down only going 20 miles per hour I made it to my drive way when it started to smoke really bad I couldn't see anything behind me. I called *** 01/02/2024 they stated that it was not their problem and that i would need to get it towed back to them. After several weeks of complaining *** came and towed my car on (01/20/2024). *** stated they did another diagnostic test and now it is the turbo that's connected to the manifold which is connected to the engine.I called *** on 02/06/2024 spoke to dolce (***s advisor) and I asked her if your mechanic test drove my car how didn't he know it wasn't failing Dolce stated because it was internal. I stated I drove it 20 minutes from the dealership to my home it failed in 20 minutes she didnt say anything about the turbo she stated well we put a new engine. The engine was not new at all. I stated to dolce how is it my problem when It was not smoking at all when I dropped it off to *** she stated she doesn't know. On 02/07/2023 they still have my car and the problem has not been fixed.

  

  Business Response

  Date: 02/09/2024

  The vehicle in question came in on 12/15/23 with ***** miles for the check engine light on and flashing. Upon our diagnosis, we found the check engine light was on with code p1326 knock sensor range performance. This vehicle has a warranty extension related to code p1326. We performed a bearing clearance test as required per the repair bulletin, and the vehicle failed the bearing clearance test which then requires replacement of the engine assembly and only the engine assembly.  All other engine components are transferred from the old engine to the new engine, Including the turbocharger which was not a covered component. If this vehicle did not have a warranty extension on the engine, the engine would not have been covered either. When the customer advised us that the vehicle was smoking after our repair, I offered to tow the vehicle to our dealership free of charge, an $85 fee that we incurred and offered a free diagnosis which is normally $189 to figure out if the problem was something that we may have caused or if it was a separate issue altogether. After finding the turbocharger is the cause of the problem and it wasnt related to our prior repair, we tried to sell the job to the customer in which they arent authorizing the work. At this point we recommend the vehicle be towed out of our dealership or the work be authorized. If an agreement isnt made by 2/16/24 we will be charging a storage fee of $50 per day.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Giving me the go around about the status of the vehicle

  

  Business Response

  Date: 01/11/2024

  This customer vehicle came in for service on 9/25/2023. At that time the vehicle had engine failure and the engine was ordered but was on back order with no ETA on the part required. The engine finally arrived on 1/5/24.

  The Service Director *********************** has been in contact with the customer multiple times this week with updates. If any further information is required please reach out to ********************************************************.

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand-new Dodge Challenger a year ago. When I did, I traded in my Ford fusion. All necessary documentation was completed with Dodge, including a release of liability that I was advised they would be filing as I purchased a brand-new vehicle. A few months later I receive notice from the DMV telling me to pay for the registration of the Ford. I contacted Dodge Haddad and was told there was nothing to worry about as they had taken care of everything. Notices continued to come in and I continued to receive the same response. Finally, during one of my calls I was transferred to the department that delt with the DMV, after already leaving messages with the finance department that were never returned. The gentleman from the DMV department was and has been very nice and advised he'd communicate with the DMV and get it taken care of. When I filed my taxes however, the DMV relinquished the registration cost of the Ford from my return. My return already wasn't very much, however I intended to use it for the registration renewal of my new Dodge. I contacted the DMV department at Dodge Haddad who advised he would file for reimbursement of the registration cost from the DMV. I contacted him in June after hearing nothing from the DMV and he advised the DMV still hasn't responded to their request. Haddad Dodge is part of a corporation which does well financially. I am a hard-working single woman making it on my own. Every penny counts for me, and I should not have ever had to deal with this issue in the first place purchasing a brand-new vehicle they are making lots of money off of. I request Haddad Dodge make this situation right as while the registration cost may not seem like much to them it is for their customers. This situation is a result of failure to follow through on their behalf when I traded in my vehicle and they sold it to a second party. All I ask is that they don't make me wait around for a refund that was a result of their negligence.

  

  Business Response

  Date: 07/31/2023

  We reviewed your file and saw that a release of liability was issued but never completed by the DMV. We have reissued a new release and will pay the amount you were deducted with proper documentation. We sincerely apologize for any inconvenience. Please contact me at ***@HaddadDodge.com

   

  Thank you,

  *** *****

  Operations Manager

  Customer Answer

  Date: 08/01/2023

   I am rejecting this response because: I do not wish the incident closed until a refund is made. I have attached documentation as well as email correspondence with Haddad employee Alex Torress which indicates that Haddad already has appropriate documentation. I do not have copies of all the phone conversations, however there has been ongoing correspondence over the issues. I'd gladly be satisfied if Haddad refunds the registration amount now that I am providing documentation again. 
  
  
  

  

  Business Response

  Date: 08/02/2023

  As I stated in my initial response, we will gladly issue a refund check. Since receiving your documentation, a check request for $288.00 has been made and will be completed by this Friday at the latest. Do you wish to have it mailed via USPS to your Porterville address or picked up in person? Please advise. 

  Thank you,

  *** *****

  Customer Answer

  Date: 08/04/2023

   I am rejecting this response because: The business has said they will mail a check to me. I would like the check mailed to me at my Porterville C***fornia residence. I hope that my next response will be an acceptance as I have received a check to cover the cost. Thank you 
  
  
  

  

  Business Response

  Date: 08/09/2023

  A check has been cut and sent to the porterville address. There is no additional action needed. Have a great day! 

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a dodge 2020 ram 1500 and is not safety cause the truck started with a lot of problems with brake system lights and the check engine.one time we were driving in the freeway and the brake light turn on and the velocity went down is not the first time we keep on taking the truck to service and supposedly they fix it but is doing the same thing.we thing is dangerous for us to be driving like that especially with kids.we are looking for our money back cause we bought a new truck not a use car according to the lemon law this is a lemon truck.

  

  Business Response

  Date: 07/05/2023

  If Mr. ******* would like to file a Lemon Law for his vehicle, he would have to do so through the Lemon Law Arbitration Certification Program.

  Mr. ******* can reach the lemon law arbitration certification program at 

  **** North ****** Blvd., Suite N-*** **********, CA *****

  Telephone number ###-###-####

  email: ***@dca.ca.gov

  Website: www.lemonlaw.ca.gov

  Thank you!

   

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sold the dealership a car on Monday 5/1/23. I was told by the salesman ***** *** via text that we would have the check in 2 days. We went in and sat for over an hour waiting for them to do paperwork. They then had us go in and sign BLANK documents because apparently in the hour plus that we sat there they were not doing paperwork at all. They only gave us one filled out form because I would not leave without something in writing stating what they were paying us for the car. The (I’m assuming) finance guy that had us sign blank paperwork laughed at 2 day turn around on a check when I asked. He said we would have the check Friday 5/5/23. When my mom called to see if it was ready to pick up she got the run around and then was told another person needed to sign the check and it would be ready Monday 5/8/23. It is now Monday and she cannot get anyone to call her back or a check for the car THEY HAVE and have not paid for. This is absolutely absurd business practice. They are blowing smoke up our asses and cannot give a straight honest answer for anything. If a check is going to take longer then tell your customers that. Don’t lie and avoid just to piss people off.

  

  Business Response

  Date: 05/09/2023

  Good morning. The customer check has been issued as of 5/5/23 and is awaiting an additional signature to be available for the customer. ETA 3pm today 5/9/23. Will reach out to the customer when check is available. 

  Customer Answer

  Date: 05/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. 

  I accept only because I did receive my check 5/9. However getting the run around and not returning calls on top of being told different stories by different employees is just bad business. This all could have been avoided if Haddad worked on honesty as a company. I hope they learn and do better next time.