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Business Profile

Online Retailer

Anntaylew

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered edible Printer for $77. It went to ****** site so it seemed But when I Paid with PayPal it came up Anneendlew When I paid with Apple, it came up Aqudannde. So then I got suspicious. I called the number they gave me on the website busy during the day and night. I emailed two times and it came out not sent. There's no such email. The website I had gone to when I ordered BDEWCCWTfn.shop, no response Went to reviews and found out this has been going on for years. The address is to a company that sells heavy equipment. You go to menu on their app and it shows clothes It goes all over the place under different names. Sent a photo of my receipt says *********

  • Initial Complaint

    Date:04/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a tow dolly on their site online which they never delivered but claimed they sent it

  • Initial Complaint

    Date:03/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/25/2023 we ordered a XBox 360 Guitar Hero complete set online from a company called Anntaylew.com We waited for delivery app 1 month then I contacted my CC company and said company name that billed me was Bookishbunny.com. After contacting them they said it was fraud. They now have a disclaiming on their web site stating this Tried to contact Anntaylew but number only rings busy. CC company said they are assured it was delivered 1-6-2024 and gave me a shipping claim number. We never got it and now they say they they delivered coffee which I did not order nor recieve tracking # ********************** This is in my grandsons name ******************* using his address for delivery *************************************************************

  • Initial Complaint

    Date:03/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wrote everything in the explanation just below desired settlement.

  • Initial Complaint

    Date:03/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/29/2024, I purchased a mower deck from this company. I received notification that the purchase was delivered somewhere else. I called the post office and they told me the package has a different address on it and for me to contact the seller. Their phone number just rings busy and I emailed them 3 times with no response. I want either the item I ordered or my money back please.

  • Initial Complaint

    Date:02/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a canopy for my tractor. The tracking says it was delivered To ******. I notified the company. **** apologized and said they would correct the issue or refund me my money. Neither has occurred. I want my money back.

  • Initial Complaint

    Date:02/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 20 i ordered a lawn roller from this company. It never cam. The tracking number does not help me at all. No one will answer the phone or return my emails. Thank you for your help

  • Initial Complaint

    Date:02/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on 1-26-24, payment $87.23 received 1-29-24 and shipped "4 wheel dolly car skates", order #*****, tracking #LR106425213CN by ***** Ad on the internet under search "car wheel dolly" 1-25-24. Have not received the item and the **** delivered my item to a parcel locker at 4:15 pm on 2-9-24 in *********, ******, from a P.O. check of the tracking#. Several attempts have been made to contact the company by phone and a busy signal is always the result. An email was sent on 2-12-24 to the company lodging a complaint that my order had been sent to ******. No response. The ***** does not have them as a member. The business shows up on the internet as a woman's apparel outlet and that is all. Doesn't seem like the auto parts and women's clothes are compatible. The ratings for the women's clothing are high. The auto parts customers all say it is a scam. My order says it came from ***** and when the tracking # was checked, it had arrived at the *********** postal center. Then it goes to ****** for delivery. An auto parts order from another "customer" had the same thing happen to him. He was in ******* and his order also went from LA to ******. Another was a lady who had placed an order for clothing and hers went to ******. This is all starting to sound like a fraud(more so than a scam) operation with a ladies clothing store as a front. Any assistance that you might offer in this situation would be greatly appreciated.

    Customer Answer

    Date: 02/16/2024

    Hi ******,
    Here's some more info that should provide the necessary info.

    Attachment #1:  ANNTAYLEW advertisement on internet with website address(URL) at bottom.

    Attachment #2:  Order received  January 26, 2024, order number 65197

    Attachment #3:  Order 65197  January 26, 2024, payment received, note new email address of

    ***************** at top and ********************************* on bottom

    Attachment #4:  Order 65197  January 26, 2024, order shipped w/tracking# LR106425213CN delivery within 8-15 days.  again rockpory.com at top and anntaylew,com at bottom and my response to this email

    Attachment #5:  TRACK  **************** to ****************** February 9, 2024 delivered at 4:15 pm to a parcel locker    in *********, ******, at bottom my investigation into this problem

    Attachment #6:  LR106425213CN  February 9, 2024, Product Information:  Small Packets (those wheel dollies are in large boxes-not small packets) 

Anntaylew is NOT a BBB Accredited Business.

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