Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into one of their homes Nov 2020 on ********* Dr. Paid $1750 security dep. When moving in,the house was dirty,carpets dirty,screens ripped, a TON of nail holes in the walls & dirt on walls/doors.We didn’t complain & cleaned the home ourselves.The vent above the stove had all of the paint scraped off,we had that fixed and repainted.We replaced most ripped screens & some frames.We had someone come out to clean the carpets.Angie states the carpet was clean before moving in,however it was still dirty!We NEVER asked for reimbursement or put in a maintenance request.Due to the owner needing to sale the home,we had to move.They had another house for rent & we moved into that home the end of July ‘22. We turned keys in from ********* Dr on Aug 1, ‘22,after hours,due to the new home we just moved into not having the gas turned on & PGE needed to come out & fix a gas issue.We lived in this home with NO gas for 3 days & PGE didn’t have any appts available,so we had an all day window.Angie was aware of this issue & knew that is why we turned keys in late in the day.On Aug 31, we finally received a portion of our security deposit in the amount of $1050.The security dep. was mailed on Aug 29, per USPS.They deducted a cleaning fee,carpet cleaning, painting & patching fee & a charge for “missing” vertical blinds that were left in the garage & we forgot to reinstall them.A total of $700.When we moved out of this home,we left it in FAR better condition than when moving in.We filled every nail hole,including the ones there before we moved in.We cleaned every room & wall & left the matching paint that we purchased AT the home.We have reached out numerous times to the owner & Angie.She sent us pics (on Oct 5th) of the home, that ONLY included issues that were already listed on our walkthrough when moving in,NONE of which was from us.We have exhausted all efforts.We have multiple pics/videos from before & after.Which have been sent to Angie.This is our last attempt before court.

  

  Business Response

  Date: 10/28/2022

  Tenants Jacob and ******** ******** moved in on November 12th, 2020. When they moved in, the carpets and the house were professionally cleaned. The carpets were not new, they did have some stains and some normal wear. Per our lease when tenants move out, they are required to have the carpets and home professionally cleaned. We expect to receive the home in the same condition it was given. Light house cleaning needed to be done. The house was left with dust on baseboards. Pet food was left outside porch area (No Pets were on lease), and All blinds were dirty. The kitchen vertical blinds were missing. New vertical blinds had to be installed. I did not see anything left in the garage like the tenant mentioned. If and when anything is left in the garage, we just assume its trash. 

  On November 12 I told the tenants that our contractor will contact them to take care of the screens, and 4 days later they texted me that they fixed it themselves.  But they did not get charged for screens upon move out.  Deposit was completed and sent out on the 21st day. Keys were dropped received on Aug 2nd. If they are dropped on through our door slot after hours, they will be processed the following business day. They were not charged for the keys being dropped off late.   

  Also, because they were given a 60-day notice to vacate because the home was being sold, they asked us if we could lower last month's rent. We agreed to that and gave them a 150 deduction. All move out charges seem to be fair. I have attached invoices to show home and carpets were cleaned and also move out pictures.  

  

  Business Response

  Date: 11/04/2022

  All information provided in the 1st response is accurate. The pictures I submitted  are the pictures that were taken after the tenants moved out. The home was not left in the condition it was given to the tenants prior to moving in.  When the Mitchells moved out, the home was left in fairly good condition, besides minor cleaning and other items needed to be repaired.  House Cleaning, Carpet Cleaning, Air filter, New Vertical Blinds and touch up paint. 

  As noted on the lease:

  -Premises should be emptied of all trash; cabinets, storage rooms, and closets should be emptied of all debris. Tenant agrees that any item left behind after they have given possession to the Landlord is considered trash and will be disposed up appropriately. 

  -Carpet Cleaning- All carpeting cleaning will be charged against the security deposit. If the Tenant has the Premises' carpets professionally cleaned prior to vacating, the Tenant will need to turn in a copy of the receipt with the keys as proof.

  -Painting- Patching holes and other related duties (washing down walls, etc) will be charged against the security deposit. The following is a guideline for painting charges according to residency 33% of total cost.- Thirteen (13) months to twenty three (23) months.

  
  

  Through out your tenancy we had a good relationship and that why ehomes decided to rent another home to your family. Nonetheless, we feel charges were fair in this matter. Thank You.

  Customer Answer

  Date: 11/04/2022

   I am rejecting this response because:
  
  Again, inaccurate information. Yes, the home was left in BETTER condition, then when we moved in. The photos prove that. Now all of a sudden, the charge for paint/primer and patching includes light cleaning? That is not on the documentation we received from E-Homes The invoice we received states we were charged $145 for paint/primer and patching. There was NOTHING to paint, primer or patch, except for the spot in the front bathroom that was already there upon move in and we have that photo. We have the photo of what it looked like when moving in. We have the photo that Angie provided after moving out. The photo shows the nail hole was patched BY US. The walls were ALL washed down before moving out. They were NOT washed down when we moved in ( we have those photos to prove as well). We paid someone to come in and clean the walls and the baseboards. So, I KNOW that is another lie. 

  We were falsely charged and our security deposit was not mailed until 8/29. Spoke to the USPS post master, and they confirmed that if the check was mailed out on 8/23/22 it would not take 6 days to be stamped by them. 

  Of course there was a good relationship, because we pay our rent, take care of the home and had absolutely no maintenance requests during our time there, besides staples coming out of the worn down carpet. We fixed the broken cabinets (seen in photo), we replaced screens, replaced kitchen faucet, painted the oven range (that had all the paint scratched off) while living there. And still... E-Homes falsely charges and sends security deposit late. We offered to pick it up on the day it was due to us and Angie responded she will put it in the mail. 

  The more she speaks, the more her story gets changed or something gets added. Now all of a sudden she is saying Paint/Patching and Primer includes washing down walls that were already done. 

  Makes no sense. We will have to proceed as our attorney advised and include the home owners and the repair company that submitted false charges that Angie provided. 

  
  

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed lease to take possession of an apartment on 7/29. The apartment wasn’t ready on 7/29 when I arrived there was a cleaning service still cleaning and the counter tops were peeling up due to water damage. Advised ehomes I would not be taking possession of the apartment since it wasn’t ready. Ehomes withheld $700.00 from my security deposit because I wouldn’t take possession of the apartment.

  

  Business Response

  Date: 08/13/2022

  My name is ****** Z*******n, Broker/Owner of eHomes of Bakersfield.  I personally helped Mr. ****** in this matter.

  On July 19th, 2022 I texted Mr ****** that the unit that he had put an application on was already rented.  I told him I could refund his application fee or I could move his application over to another unit I had coming up vacant soon on 1314 Reddick Lane Unit 2.  I responded that he was interested and to run the application for the unit on Reddick.  I ran his application and I approved him the same day.  Mr ****** came straight in to the office and brought in the deposit to secure the unit.  He signed our Holding Agreement with the following verbiage.

  
  

  "Binding Agreement: Applicant understands that once this agreement is signed by applicant and the holding deposit is received by Owner/Agent, the premises will be taken off the market and reserved for Applicant and other potential applicants will be turned away.  This Holding Agreement will be binding upon execution by Owner/Agent and Applicant.  The monthly rent under the Rental/Lease Agreement will be $1,500 per month and the term of the Rental/Lease Agreement will be a fixed term of 12 months.  Owner/Agent and Applicant agree that "lost rental damages" will be 1/30th of the monthly rent specified above for each day the premises was taken off market, beginning the date of this agreement and ending once we have another approved application or the amount owed exceeds the amount of the deposit.  Applicants will not be responsible for the additional days above the deposit paid."

  
  

  I have a copy of this Holding agreement with Mr ******' signature and I am happy to provide a copy if needed.

  
  

  In addition to this, on July 22nd, 2022, Mr ****** signed a 1 year lease which would start on July 29th, 2022.  On July 28th, 2022 I sent the following text to Mr. ******.

  
  

  "Hi Mario. The unit is getting cleaned tomorrow morning.  Please come by office after 1pm to pay the rent and pick up your move in package.  They will give you the code to open the lockbox so you can use that key.  I'm still working on garage remote and mail key for you."  Mr. ****** responded with a thumbs up.

  
  

  The next day Mr . ****** comes by the office and get his move in package etc.  At 4:45pm he texts me the following.

  
  

  "I'm not going to be able to take the apartment".

  
  

  He claims that he didn't take the unit because it wasn't ready.  This is not true.  The unit was ready and he did take possession, on top of signing the holding agreement and signing the lease.  I informed him that I would put the unit back up for rent immediately but that he would be responsible for the rent until I get someone in, since he is in a valid lease.

  
  

  To prove the real reason Mr. ****** did not take the apartment, at 5:27pm on July 29th, 2022 he sent me the following text.

  
  

  "That's not an option. I can't cover that rent and whatever apartment I get into.  I never took the key.  I went to look at it. I have a Ram 2500 mega cab. The parking doesn't work. The neighbor across the way immediately came out and started complaining about me parking. I don't want conflicts."

  
  

  I have no idea if his truck did or didn't fit in the garage.  But there is a garage, a designated parking spot in front of his unit, and street parking out front.  There was plenty of room for him to park any vehicle.  

  
  

  I did my job and put the unit back on the market and got it rented very quickly and moved new tenants in yesterday, August 12, 2022.  Mr. ****** was charged rent from July 29th - 31st and then August 1st - August 11th.  I texted him immediately and let him know that he could pick up the remainder of the deposit.  He then argued that if I don't return his deposit in full he would report me.  I have followed the law 100% and tried hard to get this rented quickly to help mitigate costs for Mr ******.  I told him in the future he should make sure he wants a unit prior to signing a lease.  Signing the Holding Agreement and Lease is binding and I just don't think he understands that.

  
  

  I do have copies of the Signed Holding Agreement, Signed Lease, and all of our text messages if needed.  Please let me know.  Thank you. ****** Z*******n -eHomes of Bakersfield