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Business Profile

Security Systems Consultants

B & D Security, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems Consultants.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    B&D took my bank information and set up ACH, then double billed me for a set of security cameras they install in March 2023. The first payment was full amount of $2,800. Then they set up monthly withdrawal from my account for installments of that amount +interests. They used a fake contract forged my signatures to stole from my account.

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 3rd , 2022 and May 10th, 2022 we B&D Security failed to call my self (***) or the shop manager ***** about a triggered alarm.They decided to call the fire department to come and check on my business when nothing was wrong.The city of ********** sent me a bill for each time one for $139. and one for $170.I called B&D Security and they said that they would take care of the bills with the city.My manager emailed the copies to their office and they confirmed that they received them.Its now 2024 and The City Of ********** sent us the same 2 bills saying that they were never paid.The reason that they didn't send them earlier is because of the pandemic they were giving us time.On 4/30/2024 I contacted the manager of B&D Security and he was very rude and unprofessional I asked to speak to supervisor and he said that the owner was his only supervisor.He then apologized for being a jerk and told me to send him the copies again to a number he would text me from safe to say he never text me and now they wont answer our calls.Ive seen all the complaints and this company needs to be shut down.

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in the process of finding a security company for my business. I was interested in a different company but one sales reps came to my business told me about their system. Initially their system sounded good and the price was good told me the equipment was free and I just had to pay a $300 installation fee three months go by and nobody comes to install the system. Finally fed up call them they tell me their sales rep is no longer working for them that sold me the equipment someone you come, starts to process all over tells me that it will be installed within the week. Another month goes by and they finally install the system. Two different companies came to install one for the security cameras, and one for the actual security system completely botched both jobs was not satisfied with the installation of neither systems get a hold of them they say they will send out another technician to correct the problems. This entire time I am being billed for system that is not properly operating. I finally told him Im no longer paying them until they corrected both jobs. they never came to re install their system and continue to charge me so I put a stop payment on there Bill

  • Initial Complaint

    Date:10/25/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I have a complaint against Brinks Home Security. On 9-17-2024 . 2 salesperson identified themselves as ADT employees. One of their name was ******. They came to my business ************** on ****************************************************************. They offered an upgrade on my ADT alarm system. We agreed on an upgrade system for ADT for $50. On Septmber 18 they asked for a void check and I gave it to them. On September 19 they came and installed the upgrade equipment. They asked to change my setting on my phone which was set up with ADT. When they finished I noticed that my app was changed to Brinks Home Security. they lied to me. They changed companies without my authorization. They said they work for ADT and they really don't. They cashed the void check for $109 on September 22,2024. The check was cashed by B&D security. I never signed a contract. I demanded to cancel the false agreement and get my refund of $109 and for them to come and pick up their equipment. Since Septmber 22 I've been calling Brinks Security system and A&D Security. They are both working togeher in trying to scam me. They are giving me the round around. I've called numerous time and they never return my phone calls or text messages. Brinks home security says to call A&D security. And they say to call Brinks. I am within 30 days of free cancelation and refund but they are playing games. I called ADT my original company to reinstall my security system. Brinks Home Security still has me as a customer and I want out. I would also want my refund of ******. Thank you *************************

    Customer Answer

    Date: 10/21/2023

    Hello thank you for taking my complaint. I got a phone call on octubre 18 2023 from ********************** said she was from ******* home. The number she used was ************. Right away she threaten to sent me to collection.  I told her as soon as they lied to me and told me they were from ADT and i wanted everything cancel right away. ****** never answered my calls and they waited 1 month to tell me they are sending me to collection. This situation making me very stressed out that there is a company that les to me and are staight up scam. I have text messages, phone records, and i notified my bank 1 month before that brinks home re a scam. 

  • Initial Complaint

    Date:07/25/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hope this letter finds you well. However, it is with great disappointment and frustration that I am writing to address a severe issue that has tarnished the reputation of your company, B & D Security Inc.,Furthermore, the lack of communication regarding this matter exacerbates the issue. Multiple attempts have been made to reach out to your accounting department, but to no avail. Phone calls go unanswered, emails are ignored, and voicemails remain unreturned. This level of unprofessionalism and blatant disregard for basic business etiquette is astonishing, to say the least.I eagerly await your immediate action OZ on this matter. If I do not receive a satisfactory response, I will have no choice but to proceed with legal action to protect my rights and recover the funds owed.

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has set up with a company Time Payment and refuse to notify the company that my contract is no longer valid and I continue to be billed $71.00 per month. A simple fix is to indicate to Time Payment that I am no longer a company. I am still paying for equipment that I purchased in 2012. I am paying Brinks and this company B&D sold me the initial system in 2012. Since 2012 I have been paying Time Payment and the equipment should have been paid in full by 2020. The company falsified my signature to renew the contract. So now I am paying both Time Payment and Brinks. ** is a liar and continues to tell me he will handle the situation and yet does nothing.

  • Initial Complaint

    Date:04/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    B&D IS A COMPANY THAT APPROACHES CUSTOMERS AS BRINKS SERVICES AND THEIR CONTRACT THAT THEY DONT SHOW TO CUSTOMER IS UNDER ADVANCED INTEGRATION MANAGEMENT. THE AGENTS INITIALS THE CONTRACT AND CLAIMS THE CUSTOMER SIGNED IT. THEY TAKE THE CHECK PAYMENT AND START AUTOMATIC PAYMENT WHICH THEY CLAIM THE CUSTOMER HAS DOCU SIGNED AND GAVE THEM ACCESS. IT WAS A NIGHTMARE TRYING TO CANCEL THE ***** PERIOD WHICH WAS 30 DAYS MENTIONED BY THE AGENT AND AS PER DOCU SIGN THEY CHANGE IT TO 3 DAYS WITHOUT LETTING THE CUSTOMER KNOW.

B & D Security, Inc. is NOT a BBB Accredited Business.

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