About

Local BBB:

BBB serving the San Francisco Bay Area and Northern Coastal California

BBB File Opened:

11/21/2017

Type of Entity:

Limited Liability Company (LLC)

Business Management:

Mr. Aaron Schroeder, Owner

Number of Employees:

60

Additional Information

Refund and Exchange Policy

DAMAGED ITEMS.
Taking care of Your garments is our number one priority. We strive to provide exceptional service. While we are very cautious to treat all garments carefully, we cannot guarantee against color loss, bleeding or shrinkage of garments. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears. Any damaged items must be reported to [email protected] and inspected by Mulberrys within twenty-four (24) hours through digital photos or in-person. After 24 hours, you are not able to report or file a claim. The item may be tested at the International Fabricare Institute Garment Analysis Lab to determine the party responsible for the damage.
LOST ITEMS.
Any lost item must be reported within twenty-four (24) hours of the garment delivery in Minnesota by email to [email protected], or by phone at 651-447-7042 or in California to [email protected], or by phone at 877-814-5421.  All claims are reviewed on a case-by-case basis. In the rare event that a customer’s garment is determined to be missing.  Mulberrys will initiate a comprehensive and accountable two-week-long search for the item.  When the customer’s garment is found, Mulberrys will either deliver it to the customer’s Mulberrys store on the next-scheduled delivery van (if a store customer) or deliver it to the customer on their next scheduled pickup/delivery day (if a route customer).
Items are considered lost fourteen (14) days after the initial claim has been made. Mulberrys is not held accountable for any lost items. Mulberrys shall not take responsibility for any loose items lost when submitted in a Mulberrys bag, such as watches, jewelry, or cufflinks.
GARMENT REIMBURSEMENT
In the rare event that a garment is not found or incurs irreparable damage as a result of an error by Mulberrys, Mulberrys will initiate a reimbursement process with the customer. Mulberrys will reimburse the customer in store credit up to, the value of the item(s) as determined by the Federal Trade Commission’s Fair Claims Guide, not to exceeed $50 for Wash & Fold orders,  20 (twenty) times the charge for cleaning of laundered shirts, five (5) times the charge for cleaning household and wedding items, and ten (10) times the charge for cleaning of all other items regardless of brand, price or condition of the garment. Credit will be valid for up to 12 months after the incident. Mulberrys will also issue credit to the customer for the original cost of the garment’s cleaning.  To consider a claim, Mulberrys stipulates that customers inform us within the twenty-four (24) hours of the garment’s delivery/pickup date (or realization of loss). Reported items after the 24-hour period will no longer be considered. As part of the reimbursement agreement, Mulberrys retains ownership of damaged garments and (if found) lost garments.
MANUFACTURER ERROR
According to the U.S. Federal Trade Commission’s Care Labeling Law, manufacturers are required to apply accurate care instructions on every garment produced. In instances where a garment is damaged as a result of inaccurate care labeling, the manufacturer is held responsible. To assist you in obtaining compensation from the manufacturer, Mulberrys will issue a letter summarizing the manufacturer’s error and responsibilities under law and place a $25 dollar cash credit on your account for the inconvenience.

Business Categories

Dry Cleaners