Business ProfileforOceanworks Berkeley

-Date of transaction:4/4/23-4/5/23 -Paid $160 -Business estimated $80 for diagnostic fee and attempted to charge $320 settled the bill at $160 -Dispute: oceanworks damaged passenger hood area by forceful closure of the hood with arm support rod in place, cracking the under-hood support on hood, making it unsafe for the hood to be propped up, and creating a large gap between hood and fender. Time stamped home video security footage of area just prior to drop off shows no damage to the area. A photo was also taken directly in front of oceanworks at drop off that shows a normal passenger hood fender gap with no hood damage. Business videos of the vehicle in the shop showed the same gap size and no damage. On 4/5/23 ***** at oceanworks called to inform that car was ready for pick up and that there is damage under the hood arm area when there had not been prior to drop off -The business has denied all responsibility for damage. I shared with them my time stamped home security video showing the exact undamaged area just before driving to their shop and *****(owner) responded by sending me a photo taken(4/5/23) after the damage was done + my home security video photo image stating that damage was already there before drop off. When I ask,Please explain to me how a photo taken on 4/5 (at pick up) with a different background from the home security footage provided shows that damage was done before I dropped off to your shop? He has responded that is is 100% sure they did nothing wrong & Good luck. Im done talking with you over text at this point.