Reviews

Review Details

• Review fromKelli T

  Date: 04/12/2025

  1 star
  Had so many issues with the wifi/app connection. I had to tell them they were false advertising (which they are this app is a joke) for them to send me a new one. I have owned the Sauna since January and the app still doesnt connect, is delayed and doesnt work. They wouldnt offer any type of compensation for the hours I have spent trying to get the app/wifi to connect. Really in this day and age is it that hard to get an app to Bluetooth/connect to a product? Definitely NOT state of the art. Do not buy the sauna if you are looking forward to an app that you can control it with, it DOES NOT WORK.

• Review fromNoah B

  Date: 09/14/2023

  1 star

  Noah B

  Date: 09/14/2023

  Unless you want to put up a ton of money to wait around for a minimum of 4 or 5 months shop anywhere else.I wish I would of looked here before placing my order as I'm far from the 1st person to find out that when you order they will just hold your money indefinitely with little to no concern or effort to get an inventory.After 4 months they say there still not in ************ looked into the other types of wood and there totally out of stock with all them too. Not sure why they even advertise as why would you want to annoy more people by holding there money up when you can't even keep up with the back ordered items.In my neighborhood many people have been waiting to see this imaginary sauna.....so instead of losing a sale for 1 person, now a entire neighborhood will be hearing about the ClearLight Treatment.In about 4 weeks I'll be getting my Radiant Sauna as they assured me they have inventory all located in the ******************* .So if I would of just went thru them to begin with I would of had a sauna months ago.......I think by law any company that takes your money and sits on it with no ambition to deliver a good should give you INTEREST back when you had your fill. I would of had about ****** dollars in interest has I left it in my own bank.Its so interesting that I write them a one star review and within 30 mins they had their public relations write back trying to play damage control......why hire a team to surf the internet all day when you could be paying people to build these saunas to sell? Seems to me in my opinion their efforts to persuade the public's perception of being a quality company is more important than building the products to have in stock to sale!
  

  Sauna Works / Clearlight Infrared Saunas

  Date: 09/15/2023

  Hi ****, we are very sorry you feel that way and can understand your frustration of waiting for the sauna model you chose to arrive and then get a delay on it. We actually give everyone the choice of paying a fully refundable deposit or if you pay in full for an out of stock sauna you get an extra discount. That is still fully refundable if you cancel your order. We never ask anyone to pay in full unless they want the extra discount. We do have many different sauna models in stock and we always tell customers an estimated time of arrival for out of stock saunas. Unfortunately, delays do still happen and it is as frustrating to us as it is for our customers. We always do everything we can to ensure our customers are happy and are updated with any delays as we hear about them. I hope your enjoy your Radiant Sauna, at the end of the day we just want everyone to get the benefits of infrared therapy and be healthy.

• Review fromOlivia L

  Date: 05/21/2023

  5 stars
  Clearlight is honestly such a great company. **************** knows the business in and out and the Clearlight team is great, not to mention I LOVE my sanctuary 3 sauna. Amazing quality saunas with great results ever since I started using mine. Definitely recommend!!

• Review fromNicole B

  Date: 06/26/2022

  1 star
  BUYER BEWARE. I had researched saunas extensively before landing on the Clearlight Infrared Sauna. Part of the reason I decided on this sauna was also the app to start it remotely, as it takes 45 minutes or so to warm up, so I use the app to get it started while I am out on the mountain or in meetings so it's ready when I can use it. This was a value add for me, so if it is for you too, keep reading....For the amount of money you pay for these saunas their customer service is HORRIFIC. Absolutely horrific. My app to control the sauna worked great from Dec 2020 until Dec 2021 at which time it just stopped working. I repeated the setup instructions I had received, and then I researched all over the internet and forums to get it working again, following all the instructions I found.I don't normally write these types of reviews but have been so disappointed with my interactions with them that I feel the need to. Save yourself the time and effort and go with someone else. There are tons of infrared sauna options on the market and this company just doesn't deserve your business if you are looking for good customer service after investing a fortune in their product. I've included my detailed notes below on my interactions with them, the timeline, and the person I worked with. I have now spent hours of my life on this with zero success. Also notice how they only respond to the positive ****** reviews, or if there is a negative one they say "we have no record of you contacting our service department". I have saved every single email and voicemail from this interaction so their is no way they can say the same for me.