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Business Profile

Bullion Coin Dealers

American Heritage Mint and Bullion

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bullion Coin Dealers.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1 of 1 Order Confirmed | American Heritage Bullion AHM201912559 Inbox American Heritage Bullion ******************** via shopify.com Jun 22, 2020, 12:32PM to me American Heritage Bullion ORDER AHM201912559 Thank you for your purchase!Hi ****, we appreciate your order! We will notify you when it has been shipped. For questions regarding the shipping of your item, please click here. If your item is a pre-sale, please refer to the shipping date on the product page.All orders submitted go through manual review. This process typically takes 1-2 business days and is in place to prevent fraud. As soon as we review and verify your payment, the authorization on your credit card will be submitted and your order will be sent to the warehouse for shipment.For check and wire orders, please use information given at check out or contact us for payment instructions. Items will not be sent until the check has cleared.View your order or Visit our store Order summary 2020 1 oz Silver American Eagle BU 4 $95.80 Subtotal $95.80 Shipping $0.00 Total $95.80 USD Customer information Shipping address *********************** **************************************************************************** Billing address *********************** **************************************************************************** Shipping method Free Economy Shipping over $25 Payment method Ending in 9434 $95.80 never delivered, never received, contacted them many times . finally no answers. at one time they indicated they would refund but they continue to be allowed to do business and these reports from people simply keep piling up

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 20 silver eagle coins. Worth over $200. That i never received

  • Initial Complaint

    Date:05/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a 1 oz Silver American Eagle Monster Box 500-Count (Sealed) on 14 July 2020 online from American Heritage Bullion for $11,799.00. Order Number: ORDER AHM201914126 We called after a couple of weeks to check on the status of the delivery. They told ** that they don't have the silver and are waiting for a delivery themselves. We called again a couple of weeks later and got the same response. A couple of calls later we got a delivery date some time in January of 2021 but January passed, and we called again in the summer and said that as it has been over a year, we would prefer the silver, but would just like our money back. We were told a check was in the mail (in October 2021). The check never came, of course, and now it is impossible to get anyone via phone. We have left countless messages and are very frustrated. In addition, we have not been able to follow this up as we have been overwhelmed with family health matters. Our son has a rare genetic condition and has required two operations at ***************************, and we are currently preparing for a third next week. We would so appreciate your help with this matter as it has been weighing heavily on our minds for a long time.

  • Initial Complaint

    Date:02/26/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 15 May 2020, I bought 20 American Eagle coins from this company online. Total amount I paid by credit card was $455.80. Order number: AHM201912102. However, I have never received the items I purchased as of today. I have emailed and called the company several times during last 3 years, and received no responses.

  • Initial Complaint

    Date:12/27/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4-2-20 I ordered 20 2019 Silver Eagles from American Heritage Bullion (order # AHM201910461). Their website has continually pushed out the expected delivery date to the next month. I've been foolishly thinking their stalling tactics were real. That's why it's been over a year. Now I've been waiting nearly 3 years! In August 2022, they had a notice on their website that said:"This item is being pre-sold and has a delayed ship date of approximately Sep 10, 2022". followed by, "The 2019 Silver Eagles have arrived and are on a slight delay in regards to shipping. We are processing orders by the date they were received and you will receive a shipping notification as soon as the shipping carrier receives the package."I have emailed and called repeatedly but have received no response. Apparently this story is not unlike many others I have since read online. I wish someone would file a complaint with the police. These people are criminals who are just stealing from people like me and hundreds of others. If the police don't arrest them, they won't stop. *********************

  • Initial Complaint

    Date:08/11/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with American Heritage Bullion in 2019, prices went up on silver and suddenly they said they no longer had items in stock. Asked for replacement or refund, was told I could get either. Originally asked for a replacement and that order never got shipped, items out of stock again. When finally could get a person on the phone I asked for a refund, said it would happen, and it never has. I call and email every 2 months or so just to let them know I haven't forgot and i'm still here and waiting. I don't think they care. I guess they would if I ever got my **** out to ********** and found out whoever was in charge of that **** racket they are running.

American Heritage Mint and Bullion is NOT a BBB Accredited Business.

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