Complaints

This profile includes complaints for Bosley, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bosley, Inc.

  9100 Wilshire Blvd Ph Beverly Hills, CA 90212-3415

  
• 

  Bosley Medical Institute Inc

  707 Grant St Ste 2700 West Mifflin, PA 15122-1931

• 

  Bosley Medical Group

  2000 Auburn Drive Ste 200 Beachwood, OH 44122

• 

  Bosley, Inc

  200 East Long Lake Road Bloomfield, MI 48304

• 

  Bosley Medical Group, PA

  2502 N Rocky Point Dr Ste 1070 Rocky Point, FL 33607-1449

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Bosley Hair Restoration at the end of 2020. I made it clear to them on the first visit that I had no results from Minoxidil (which I had been using for about 7 years) and that I could not take Propecia because it would conflict with the testosterone replacement therapy that my doctor prescribed for me, which I had been on for nearly a decade. They recommended a hair transplant surgery which I had done at their facility on 11/21/20. I was at first skeptical, but they said ****** guaranteed their results. They specifically called it The Bosley Guarantee.I eventually got to about 80% of my desired results. In the past 6 months, nearly all of the hair that regrew has fallen out. When I went back to Bosley, their only solutions were for me to try Minoxidil or Propecia If I could take Propecia, I would simply have gotten it from my family doctor and avoided all the pain and expense of the hair transplant surgery. They were well aware that I could not take this drug and that I had gotten no results from years of Minoxidil. I would like a refund because they guaranteed the results and were made aware that my options were limited which is why I was coming to them.

  Business Response

  Date: 01/29/2024

  Thank you for reaching out to us through the Better Business Bureau on January 17th. During your recent consultation you expressed concerns of increased hair loss. Upon evaluation, your physician noted that the transplanted grafts are still in place and there is continuous loss of your native hair. Your physician has recommended a follow-up with your primary physician to discuss the potential restart of finasteride. This was discussed during your consultations on October 3rd and again on January 8th. Another option that has been discussed is low level laser therapy.  We strongly encourage you to discuss restarting finasteride with your primary care physician. Please share any recommendations from your primary physician with your Bosley physician once you have had the opportunity to meet with him. Upon receiving this information,your Bosley physician will be able to discuss potential options tailored to your specific situation. Our primary goal at Bosley is to ensure that each patient achieves the best possible result, and we are committed to partnering with you throughout your hair replacement journey.  We look forward to hearing back from you.   

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $7,000 FUE hair transplant for 700 grafts and 1 PRP treatment I was suggested 700 grafts and when I questioned about the coverage I was told not to worry. Im disappointed in the results because there is gaps in the hairline not according to how it was drawn on initially. Another issue is it awkwardly is higher by a couple centimeters on my hairline. On top of that its noticeably thin right behind the hairline the density doesnt match at all.

  Business Response

  Date: 12/13/2023

  We have written a letter to our patient as follows:

  We received your Better Business Bureau review on December 2nd and your Bosley surgeon reached out to you.  He asked you to return for a consultation to reassess and review the best options for you.  As you have not scheduled the consultation, we will reach out to you again to assist you in finding a time that is convenient for you.
   It is the goal at Bosley for every patient to achieve the best possible result and we look forward to continue to partner with you in moving toward your hair replacement goals. 

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bosley Facility: ************************************************************************ -A 100% hair graft guarantee was advertised to me, through Bosleys website, verbally by their surgeons and staff, and a hard copy flyer.-I did not receive the service that was advertised to me, which is very disappointing and disheartening for all that Ive endured during these procedures. Not only is it visibly noticeable, but Bosley Surgeon (*************************) admitted to witnessing a 20/25% graft loss during my follow-up visit but would not offer comp grafts to replace them. Unfortunately, the Bosley surgeons became rude with me upon expressing my concerns with them. In which, I was very calm and maintained my composure. At one point, I became so uncomfortable being in a room by myself with *********************** that I asked **** (Bosley Advisor) to join us to witness the conversation/mediate. I did this knowing how my last follow-up meeting was with surgeon, **************, who was so rude and upset that she began to put her head down and aggressively underline words in the notes that she left on paper for ***********-Ive contacted Bosley many times throughout the course of my journey, because I noticed the hair grafts in the middle and partially on the right side of my head were not growing in. ********** and staff were adamant about me waiting a full year before the full results would reveal itself and all my hair grafts would appear. I was very patient with them and even submitted pictures, per their request via email several times. However, those same grafts that I warranted my concern, never appeared. Overall, I am extremely dissatisfied with my results and the lever of customer service received.Date of transactions and amounts paid:8/30/21 ******* CC (PRP)9/15/21 - 8/15/22 ******* Pay Easy Total ******* PRP 8/27/22 ******* Room reservation 9/9/22 ******* Care Credit Finance Paid-off 9/9/22 ****** Care Credit Finance Paid-off Total ********* Hair Transplant Total Cost *********

  Business Response

  Date: 11/16/2023

  We have written to our patient as follows: 

  We were saddened to learn from the Better Business Bureau that you believe that your transplanted grafts did not grow.  When you returned for your one-year check-up, both the Bosley surgeons who examined you found your grafts had grown very well.
  

  Before your surgery, your Bosley surgeon had advised you that you might want additional surgery to achieve the density you desire.

  A Bosley representative will reach out to you to discuss the options that would be available to you. It is always our goal at Bosley to partner with our patients and we look forward to identifying the best course of action for you. 

• Initial Complaint

  Date:09/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address concerns regarding the hair transplant procedure I underwent at the Bosley clinic on August 29, 2022. I opted for the Follicular Unit Extraction (***) procedure, with expectations that my hair issues would be resolved. My appointment was scheduled at your ******** facility. I underwent the *** procedure, accompanied by a specific graft count, and I made a payment of approximately $10,000 USD ($12,000 USD after tax and interest) for the services. Unfortunately, almost a year has passed, and I am disappointed to observe that the desired results have not manifested. Following the surgery, I corresponded with the surgeon, expressing my concerns upon noticing the lack of improvement in my hair condition. Initially, my pre-procedure photo had suggested a positive outcome, as endorsed by the surgeon. Their explanation was that results could take 6 to 12 months to materialize. I exercised patience, abstaining from contact for a significant period. However, after 9 months, there has been little to no change, or potentially a regression from my initial state. Subsequently, I engaged in a video consultation with your team to address these ongoing issues. I conveyed my dissatisfaction, emphasizing the substantial financial investment I had made for results that have fallen short of expectations. During this dialogue, I was asked to provide current photos, after which I encountered an unexpected increase in costs. This approach has left me frustrated and disheartened by the experience as a whole.I'm compelled to express my frustration, given the trust I placed in Bosley's professional services. My intention in reaching out is not only to find a resolution for my own situation but also to highlight the challenges I've encountered. I'm contemplating sharing my experience on platforms such as LinkedIn, BBB, and ********* as well as addressing my concerns with professional associations I'm associated with, such as the *** and bar associations.

  Business Response

  Date: 09/22/2023

  Upon receiving notice of our patients concerns, we reached out to him. We encouraged him to schedule an in-personal consultation with his Bosley surgeon to evaluate the growth of his grafts and to further discuss his future hair restoration options.  He concurred and is scheduled for his consultation next Friday. 

  
  On August 29, 2022, prior to his initial hair transplant, his Bosley surgeon had advised him that he might desire future procedures to reach his density goals.  His medical chart notes that on August 18, 2023,at his recent video consultation with his surgeon, his transplanted grafts were coming in nicely and that he desired another procedure to increase the density of his grafts.

  Our goal is always to assist our patients and we hope this in-person consultation will resolve his concerns.

  Customer Answer

  Date: 10/09/2023

   
  Complaint: 20524352
  
  I am rejecting this response because:

  I'll need to take time off from both work and school to travel to the next city for an in-person consultation. I'm not entirely sure if this will definitively address my concerns without requiring further financial investment, not to mention the inconvenience.
  
  Sincerely,
  
  ***************

  Business Response

  Date: 10/17/2023

  We have responded to our patient's rejection of our initial response in a Return Receipt letter to him as follows;

  When you questioned the results of your initial procedure on August 29, 2022, to the Better Business Bureau, we invited you to return for an in-person evaluation and discussion of your future options with your Bosley surgeon. You agreed and scheduled this appointment. 

  We regret that you subsequently cancelled this appointment, stating the inconvenience of taking time off time from work and school. 

  Unfortunately,we cannot address your concerns without an in-person evaluation. 

  At your one-year post-procedure video-consultation on August 18, 2023, our Bosley surgeon found the grafts from your procedure on were coming in nicely. He noted that you would like to have a second procedure to meet your density goals.  Prior to your initial procedure, your Bosley surgeon had advised you that this might be the case. 
  

  At Bosley, we strive to work together with our patients to achieve the best possible outcome for their hair replacement goals.  Bosley is open five days a week and is open on a number of school holidays.  We encourage you to find a convenient time and schedule this in-person evaluation at our *********** surgical office.

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the Bosley revitalizer cap in July 2021, which has been great. The cap stopped working in May 2023, within the 2 year warranty. Bosley requested I ship the cap and battery (which was working perfectly) for them to repair and return. They did so in a timely manner, but the battery they sent me broke after one use. I called Bosley immediately and was assured Id receive a new battery ASAP as the one I sent them was working perfectly, and the one they sent me broke after one use. That conversation was 3 weeks ago; despite numerous follow *** with the Bosley team, I have not heard from anyone to confirm when the battery was shipped, if it was shipped, when I should expect it, etc the product was great, the customer service has been poor.Resolution:1 - preferred) overnight delivery of battery that I have been waiting for for 3 weeks.OR 2) refund of all money spent with Bosley, as the cap broke during the warranty period, Bosley returned a broken battery to me, is not being timely in resolving this issue, and I have now been unable to use their product for 2 months.

  Business Response

  Date: 07/26/2023

  We sincerely regret that you have been so inconvenienced.  Our battery packs were out of stock at the time of your request.  You should have been advised that your battery shipment would be delayed.  Our patients are very important to us and we have taken steps to avoid a recurrence in the future.    We have rushed your replacement battery which will be delivered on Friday, July 28.  

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did the hair transplant procedure with Bosley on the date of July 8th of 2022. The procedure was for a FUE procedure of **** graft and I paid ***** USD dollar for the procedure. I only have some minor receding hairline in the frontal area of my head. I was hoping they can fixed the frontal for **** graft. So I did the procedures with them expecting that, this will resolve my hair issues and Ill be happy so on. 2 weeks after the procedure I talk to the surgeon that my hair transplant seem off it doesnt look like it well place. He told me it be fine you just have a hair transplant so you have to wait. So I waited and waited and I didnt try to contact them for a while because they said it will take 6 to 12 month to see the result. So after 9 month of waiting to see the results. The result was still the same or worser before the procedures. So I contacted Bosley for video consultation about the issues that I have. I told them I paid so much money and Im not seeing any result. I told them Im upset with the result. That was on April 19 of 2023. The consultation lady took some photo of me in the video called. She just said she cant help because she not the surgeon so I dont know what to expect next. So Im filed a complaint here so I can get the issue resolved.

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my hair transplant surgery in August of of 2021. When I met with ******************************* she seemed very kind and offered a discount if I chose to undergo the procedure within a very short timeframe (they had a cancellation). No time to do my own research before committing. I did the procedure, which was more intensive than they ever made it seem. The healing process was fine, and then all the hair I had before the procedure fell out. It was my understanding that this is natural. Well it's now been a year and 8 months since the procedure, and that hair is still not grown back. The grafts that did take look like doll hair with no other hair around them. I chose to do the procedure because I was told it would mitigate the shame connected to my hairline. That's not the case. There is a huge bald spot were the hair didn't take, and if my hair is slightly parted in the front it's no better than before I went in. I followed up with them. They said during the follow up that the coverage was not sufficient, and that I needed more. Ok perfect. Then they go into this whole pitch about how they can cut the price as if they didn't see that all the hair had not taken. It was as if they wanted to get more money out of me instead of fixing their mistake, and were happy to push me into a quick fix at additional cost to myself. Another major issue is that during this entire exchange I felt like I was being pandered to, demeaned, and taken advantage of. I am in the process of transitioning, and they way I was spoken to made me feel disregarded. Borderline discriminatory and definitely predatory. They over promised, under delivered, and are predators to boot. They prey on people's insecurities around their hair and push them into procedures with "deals" all the while doing very little to assist after they've gotten your money. It all feels like a money making scam, and all these bad reviews seem to prove it. Side Note: I attempted to call the office to talk next steps. No response.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 2 and a half years ago, I started researching Scalp Micropigmentation as a means to restore my hairline and possibly give me a little more confidence with my appearance. I spent hours of my time researching and listening to reviews online. I was very skeptical about the procedure, due to some of the poor results I had seen. This led me to trusting Bosley, Inc.I believed Bosley, *** to be the most trusted name in the business of hair restoration. I first met with a gentleman named *****, who treated me well and made me feel confident in the procedure. After meeting with *****, I had an appointment with the Doctor at the ****************, ** location along with a gentleman named ******* or something to that effect. They **** a hairline on my head and began the procedure. I was initially happy with the results, but noticed the ink immediately began to fade despite me following all of the directions. I made Bosley aware of this and I was given additional treatments to darken the ink and make my hairline look natural.Once everything was completed, I voiced my displeasure with the work and pointed out how bad my hairline looked. The front of my head looked like someone had tattooed dots across my forehead. I submitted a review to Bosley, and another appointment was made with the Doctor at the ***** Chase, ** location and a gentleman named JC. Both ** and the Doctor agreed my hairline was not satisfactory and agreed to help fix it. This turned out to be a lie. I called JC several times and left messages which were never returned. The ink has continued to fade and my head looked worse than it did before. At this point I am out of over $5,000.00 and extremely disappointed. I do not recommend Bosley, *** to anyone due to the poor customer service and inability to provide services as agreed.